Norm Reeves Toyota Dallas

Vernon was efficient, polite and very communicative. It seemed that the department was overbooked though because it took way longer than I was told it would. It seemed that the department was overbooked though because it took way longer than I was told it would. More

The dealership has the old “check with my manager “ style. Everything had to be approved by the managers. Our salesman was fairly new to the auto sales business. He was kind, patient and easy to work w style. Everything had to be approved by the managers. Our salesman was fairly new to the auto sales business. He was kind, patient and easy to work with. It took about 4 hrs to buy the car. More

Pleasant and nice. I had forgotten how long it takes to buy a car. I couldn't remember the name of the lady who assisted me. I may have selected the wrong name. I had forgotten how long it takes to buy a car. I couldn't remember the name of the lady who assisted me. I may have selected the wrong name. More

Did not like how things went with the guy that handle my service wheni I was there for the maintenance on my car was not good condition service. service wheni I was there for the maintenance on my car was not good condition service. More

This is a sales review, not a service review. Can’t figure out how to change it. Unbelievable. The car broke down on the way home from the dealership due to an incorrectly installed or graded Can’t figure out how to change it. Unbelievable. The car broke down on the way home from the dealership due to an incorrectly installed or graded bolt. I got it towed back to get that fixed and also discovered that the salesman Mo Ahmad had lied about the certified pre-owned status due to an open recall (airbags) on the vehicle that I specifically asked about when we came in because I saw it on the CarFax. Mo lied to my face and said it had been taken care of, then again when we came to pick up the car and he said it had been certified. The service department and the sales manager Zech were both helpful in getting these issues sorted and getting me a loaner while they work on my car, as well as covering my next few oil changes, but I am still incredibly disappointed and angry about my experience here. More

Very nice welcoming coming in , was greeted as soon as I stepped into the door. stepped into the door. More

Multiple delays in receiving an exterior mirror cover, but Shelly stayed on top of it. but Shelly stayed on top of it. More

Exelente persona lo recomiendo es una gran persona felicidades es muy amable eficaz hace buen trabajo y te explica muy bien todo felicidades es muy amable eficaz hace buen trabajo y te explica muy bien todo More

Thanks to Harveen for the excellent support and professionalism. Your guidance and timely updates made the entire service experience smooth. Really appreciate your dedication and outstanding cust professionalism. Your guidance and timely updates made the entire service experience smooth. Really appreciate your dedication and outstanding customer service. More

It took a month for my issue to be resolved and that's after I waited 4 hours for my service. Part of that was my fault because I did not make an appt the first time. I just wanted to order a key I lost a after I waited 4 hours for my service. Part of that was my fault because I did not make an appt the first time. I just wanted to order a key I lost and ended up getting a service. The second time, now late May, I just came to pick up the key I ordered in April. I had paid for it and was told it had been given to someone else which turned out to not be true. The entire key experience was a total disaster. Given that. Enrique stepped in and sent someone to get a key, stat, it got cut and programmed in a reasonable timeframe thanks to Shelley and Joshua's service was excellent. So rating 1 for Enrique Joshua, and I've worked with Shelley for nearly 20 years and wouldn't want to work with anyone else. I don't understand what happened about the key...it didn't get ordered correctly, I got told a story about it which is totally unacceptable. I don't know what is happening is the backend of the dealership, but the front end saved the day. More