
Norm Reeves Toyota Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Great service! Great people! I love the car and i appreciate how Ivan paid attention to what i wanted! I will definitely be referring others to this lot! appreciate how Ivan paid attention to what i wanted! I will definitely be referring others to this lot! More
Untruthful Gimmicks After making a phone call to see if they had a Tacoma in stock and was told they had several.. after driving 45 minutes they had none! Remember, this After making a phone call to see if they had a Tacoma in stock and was told they had several.. after driving 45 minutes they had none! Remember, this is during the Corona Virus 3.21.2020. I was very specific with Adrianna on what I was looking for. As a matter of fact She put me on hold three times to go ask her Manager if they had one in stock. Her response was they had several... I asked her Manager's name it was James Norman. I told her I was on the way. She had my phone number, the dealership could have called back to tell me there was a mistake, no attempt was made. I waited at the reception desk for about 15 minutes for her to show up. During that time there was a guy, that offices to the left of the counter, that asked if I was being taken care of. The receptionist told him I had... I wished I would have gotten his name She then introduced me to a salesman, Pedro Flores. Why do they have people answering the phone that has no product knowledge? After a brief conversation with him, he said, look I'll be completely honest with You they had none is stock, (I did appreciate his honesty, He was the only honest person in the dealership!) he also told me there was only one in the Gulf States Region, it was being sold and two more were being built. After all this I asked for the General Manager, I was hoping it was the Grey Haired Man that asked... I feel he was the "Real Manager" Another fellow came out, I did not get his name either. I told him that I was deceived and I didn't appreciate it. He tried to get me off the floor and I refused. I also told him I would never be back. So complete Transparency, I have 2 Toyota(s). I just sold a third, and will buy my fourth. My advise, stay as far away from this dealership and their deceiving sales tactics as you can! More
Billy has been very helpful! We connected in November about a specific Toyota Landcruiser and he was able to get the limited 2020 edition in stock for me. The process was very smooth and Billy was amazin about a specific Toyota Landcruiser and he was able to get the limited 2020 edition in stock for me. The process was very smooth and Billy was amazing to work with. It was the easiest car buying experience. More
Painless experience as always. Very nice guy and service department good as always. This is third purchase from Cowboy Toyota and will keep coming back department good as always. This is third purchase from Cowboy Toyota and will keep coming back More
Ivan was very professional & added some humor! Not only did he make the process quick but it was easy which is rare for a dealership. Thank you again! did he make the process quick but it was easy which is rare for a dealership. Thank you again! More

Cowboy Toyota has always gone above and beyond the customer service standard. Quick and easy to do business with. They have the best prices in town. customer service standard. Quick and easy to do business with. They have the best prices in town. More
This was the third car our family has purchased from Cowboy Toyota. I would highly recommend them as their sales department does a great job of helping find exactly was you want in a car while being rea Cowboy Toyota. I would highly recommend them as their sales department does a great job of helping find exactly was you want in a car while being really friendly. More
Leasha always does a great job of taking care of me! It was nice having my car inspected at the same time as service! In these virus ridden days, that means fewer interactions and less chance of getting s was nice having my car inspected at the same time as service! In these virus ridden days, that means fewer interactions and less chance of getting sick More
Rodney was a joy to work with, and we appreciated his straight forward approach getting us into our brand new RAV4. We would absolutely work with him again in the future and we would recommend him to oth straight forward approach getting us into our brand new RAV4. We would absolutely work with him again in the future and we would recommend him to others. More