Norm Reeves Toyota Dallas

Always great service. Carlos is a great service advisor. Will only take my car here for service Carlos is a great service advisor. Will only take my car here for service More

I loved my agent Yaela Dror. She was amazing and did the best she could to keep my payments within my budget. Her and Nate broke down everything so I could understand. Thank you She was amazing and did the best she could to keep my payments within my budget. Her and Nate broke down everything so I could understand. Thank you so much Yaela! More

Help you to get a things done right. Thank for the time and open questions. Thanks for the best quote and Thank for the time and open questions. Thanks for the best quote and More

I was very impressed with the professionalism, expertise, courteous staff, and quick service that Carlos Lopez and the Norm Reeves Toyota Dealership group exhibited towards me. They did an excellent job work courteous staff, and quick service that Carlos Lopez and the Norm Reeves Toyota Dealership group exhibited towards me. They did an excellent job working with me, More

Norm Reeves Toyota had the perfect vehicle just for me. It was priced right, didn’t have too many dealer add-ons and the staff was very helpful in making my purchase smooth and easy. If I lived in Dallas, It was priced right, didn’t have too many dealer add-ons and the staff was very helpful in making my purchase smooth and easy. If I lived in Dallas, I would definitely come back and buy from them again! More

I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee and my car is a TMS Lease. After three years, you’d think that someone would have written that down so that they don’t try to bill me incorrectly every. single. time. I come here. More

Billy was great and sold me 2 trucks! I will use Billy again soon! Thanks! I will use Billy again soon! Thanks! More

Very nice environment, friendly people but the service took too long, went in for a tire rotation and that took 2hrs 30mins. took too long, went in for a tire rotation and that took 2hrs 30mins. More

It took longer than I expected to complete the repairs but the air conditioner is apparently doing its job as expected and that's a great thing! but the air conditioner is apparently doing its job as expected and that's a great thing! More

We initially went to the dealership looking for a Highlander. However, they told us there were none available, even though we later found out there were actually two. Right from the start, I felt tha Highlander. However, they told us there were none available, even though we later found out there were actually two. Right from the start, I felt that the trade-in value they offered for my car was way too low, and I also felt pressured into making the purchase. The whole process was frustrating. The wait to meet with the finance department was ridiculously long. At one point, I asked if I could go grab something to eat and come back later, but they told me no. Then, after waiting for two hours, they suddenly changed their minds and said I could go eat while they held my spot. When I got back, I still had to wait another hour before signing the paperwork. When they finally handed over the vehicle, we noticed it had several scratches—completely unacceptable for a brand-new car. They took it back to buff out the scratches and install the plates, which meant another 40-minute wait. When we were finally ready to leave, they informed us that we’d have to come back another day to replace some scratched parts. Then, once we got to our destination, we realized they never installed the plates. We had to coordinate with the salesperson to pick them up from his house, which was risky since driving without plates could have gotten us pulled over and fined. To make matters worse, we were charged $199 for door edge guards, but the car didn’t even have them. In the end, we originally went in to buy a Highlander, but due to all the pressure, we ended up purchasing a different vehicle. More