Norm Reeves Toyota Dallas

Shelly is the best! She is the reason I come to this dealership for car service. She is the reason I come to this dealership for car service. More

My car is here for maintenance . 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went back to maintenance for 25k mil . Currently my car is still and the semi-visible light is -5000 ml need Oil change and indicator light need maintenance. I don't understand where this work? I bought a new car here. And I've owned a lot of toyota cars, this is the first time I've been disappointed. More

I haven’t been pleased since the last two times I’ve been there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . So if there is not many people as before tell yourself wonder why . More

Antonio was absolutely wonderful. . He was very polite and helpful.. i felt very appreciated and will definitely return. . He was very polite and helpful.. i felt very appreciated and will definitely return. More

Justin was able to assist me with my tire issue. I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, b I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, but I guess never checked it enough to see that there was actually a nail on the side of the tire, but Justin was wonderful getting me in and out and getting that tire replaced. More

Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with the advisors acting as if the customers were more an obstacle than the point, poor facilities, with trash strewn about, and rude advisors. I purchased a $65,000.00 luxury vehicle and expect to be treated as such. BMW and Acura treat me much better, even though I'm bringing in much older cars, worth much less, that weren't even purchased from their location. I recommend finding any other dealer. I will not return for future purchases or service. More

I continue to have my serviced at this location because of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with m of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with my car. Cowboy Toyota is now Norm Reeves Toyota. I don't have any views on the name of the company. except to add for some reason my initial appointment with Shelly was cancelled via email. I was instructed to reschedule with no reason to why. Then later i received a reminder about the canceled visit. I found it to be very confusing. More

Efficient service, ease of scheduling and service rep is helpful and makes me aware of issues that need attention in the future. helpful and makes me aware of issues that need attention in the future. More

Great Service Department. Very knowledgeable courteous staff. They are professional and seem to care about customers. Very knowledgeable courteous staff. They are professional and seem to care about customers. More

Justin Auchter is the best. Very knowledgeable and courteous. The service I receive at your dealership is exceptional. The owner should be very proud of this team. Very knowledgeable and courteous. The service I receive at your dealership is exceptional. The owner should be very proud of this team. More