Norm Reeves Toyota Dallas

I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

My appointment was 8:30 for oil change only and didn’t get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer yes or no. In the past, the advisor came and asked. I guessed I am just another number.. Almost 2.5 hours for an oil change, i want to leave and never come back. I flagged down someone and asked why my car not done and was told i have to answer the text yes or no but that was not making clear to me. I finally got the car back after 12. I asked what is the appointment for and was told like appointment for a doctor. I was never wait at doctor more than 15’ My windshield wiper had some dust from recently dust storm but perfectly fine. I came because it was Toyota City but now. I will go to Toyota City or better yet to a garage or do it myself. I question about the price and horrible service. Who needs the frustrations. More

Shelly is the bomb! They didn't fix my review camera that is foggy at night time but it's on record and I can bring it in although the warranty is getting ready to expir They didn't fix my review camera that is foggy at night time but it's on record and I can bring it in although the warranty is getting ready to expire. More

Great service again. I enjoy coming there as they treat everyone with respect and always with a smile I enjoy coming there as they treat everyone with respect and always with a smile More

Everyone was very kind and we appreciate the help finding the car we purchased. Thank you, Scott, for working beyond your regular hours to make it all come together. the car we purchased. Thank you, Scott, for working beyond your regular hours to make it all come together. More

I spent almost 3 hours (11:30 am to 2:10 pm) to change oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a sm oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a small job like that. will not come back. More

Yaela made this buying experience the best of my life and I’ve been around awhile. I will be coming back to her for my car buying needs from now on. Thank you! I’ve been around awhile. I will be coming back to her for my car buying needs from now on. Thank you! More

Great service with new ownership and new service writer (John Pena). Only disappointment was no discount for prior loyalty (5 new vehicles and 2 used), disabled veteran, or any other reduction. No mentio (John Pena). Only disappointment was no discount for prior loyalty (5 new vehicles and 2 used), disabled veteran, or any other reduction. No mention of coupons until I questioned about discounts. New Dealership means new rules but not a good way to build loyalty going forward. More

Victor was great to work with, he did a great job getting the answers to all my questions. the answers to all my questions. More

It was a great experience I have purchase other vehicles there and it was the same great service. there and it was the same great service. More