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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
951 Reviews

951 Reviews of Norm Reeves Toyota Dallas - Service Center

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January 05, 2025

Thank you for the good service I do recommend cowboy toyota for any service you needed More

by c.ab_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us even after we've switched from Cowboy Toyota to Norm Reeves Toyota of Dallas! We hope to provide the same high level of service we've been giving to customers. Thank you for coming in, and make sure that you check out our service specials before you stop by!

January 04, 2025

Justin Auchter provided the best customer service! I will definitely keep bringing my car here. He takes excellent care of his customers! More

by cynthiak9720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

Justin will be happy to read this review, Cynthia! We're happy to support you in any way we can, and we have Justin and other service advisors to thank. Thank you, too, for bringing your Toyota in for service! Remember that you can schedule a service appointment online.

January 02, 2025

I trust Justin to service any vehicle I have. Been coming here for many years. More

by LCOLLINS429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We love hearing from returning customers like yourself! Happy to have you as part of our dealership family!

January 02, 2025

Mr. Pena was very helpful and provided great customer service. I was able to get my oil change the fastest I’ve ever been able to. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Efficient oil changes are always the goal! Thanks for sharing your experience with us!

January 01, 2025

Carlos has taken care of my family's Toyotas for many years. He's always been friendly, professional and courteous. He always explains any repairs that need to be taken care of and the costs involved. More

by POSTIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Service is easiest and most enjoyable when you have a trusted advisor! We're glad that Carlos has earned your trust and loyalty. We appreciate you!

January 01, 2025

The service technician should provide a detail breakdown of the diagnostic procedure with a description.. More

by Willcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember his name
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We take this feedback seriously and will use it to improve our internal processes. If you would like to discuss what specific services and diagnostic work your car received, please contact our service team!

January 01, 2025

Very good service, Thanks , John Pena always help me and recommend everything we need to keep my car in good condition, Thank you More

by SANMARTINEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

That's what we're here for! We're passionate about our cars, and the experiences our customers have behind the wheel!

December 30, 2024

My 2019 Highlander had dead Toyota battery only 27 months old AAA road service charged battery in order for me to arrive @ yoyr dealership. Your service advisor, Hakeem (? surname) facilitated battery repl More

by bas986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Havkeem (? Surname)
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you received stellar customer service! We are certainly glad to hear it, and we are glad you are back behind the wheel!

December 30, 2024

The service manager was good but the technician is A liar he said he rotated the tires we were charged for $27 and he did not do it and the service manager found evidence that he did not do it so how many ot More

by Maldonadoalicia253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antino
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback, and we apologize for your recent experience. That sort of care does not match the expectations we set out to meet every day, and we are very sorry. If you would like to discuss any of this in further detail, please reach out.

December 30, 2024

I trust Shelly to not milk and dime me. She's always upfront and honest. More

by Duchess28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for giving Shelly a much-deserved shoutout! Please let us know what we can do to make your next visit even better- we're always looking to improve!

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