Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,030 Reviews

1,030 Reviews of Norm Reeves Toyota Dallas - Service Center

Sort by
December 21, 2024

I va appreciate the personal attention from Shelley and her thorough review of what my car needs. More

by Lourdes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're here to ensure your Toyota runs for miles and years to come, and our team is critical in that mission. Shelly is one of the best when it comes to automotive service. Thanks for sharing!

December 21, 2024

Very good I love the Toyota Dealership They are very experienced I love doing busy with Justin More

by Edward Davis 20008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for the review, Edward! Glad to hear Justin has become such a trusted advisor. You know where to find us when you need help!

December 21, 2024

Excellent and speedy service! Great place to work while I waited.carlos has been really helpful in explaining the report. More

by aldyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

It's all about the details! Glad you enjoyed our waiting area while we completed your service!

December 21, 2024

muy buen servisio pena muy atento muy comunicativo y Profesional es mi dealer de servisio a mis toyotas. More

by rgmartinez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Gracias!

December 20, 2024

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to hear this, and we apologize for missing the mark. Customer service is important to us, and we'd like the opportunity to make this up to you. Please reach out to our service department to discuss further.

December 20, 2024

Got me a appt right away! ! Quick service! John Peña is the best! I’ve been coming to him for years! More

by Claireh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We always aim to have our customers in and out as quickly as possible -- we know how busy your schedule's are! Thanks for the shout!

December 20, 2024

The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We truly believe it is critical to keep you informed with transparent communications throughout the service process. Thanks for sharing!

December 20, 2024

Maintained high quality Cowboy Toyota was known for. Shelly was marvelous and maintenance and adjustments were fast More

by CaptainBobC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly us one of the best! We're glad she took such great care of you, and we're happy to have earned your trust!

December 19, 2024

Shelly is the best, as always. Way over priced now. Might as well go to Sewell. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're so happy Shelly has earned your trust, but we're sorry to hear your were dissatisfied with your experience overall. If you have any lingering price-related questions, please reach out to our team.

December 19, 2024

Since you took over Cowboy Toyota, everything has gone to xxxx. I brought my truck in over a week ago, only to find that the master cylinder and brake booster needed to be replaced. Within 10 minutes of lea More

by HICKLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are certainly sorry to hear about your recent experience with us. We understand your frustration, and we want to ensure you are able to get back behind the wheel of your truck and have it run smoothly. Please reach out to our team to discuss this matter further.

1
...
33
34
35
...
103