Norm Reeves Toyota Dallas - Service Center

My appointment was at 11:45 am and the advisor assigned to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged, after thinking a plan I had purchased would cover service and had asked for service management they sent me to another advisor, (forgot his name, and bald man). His attitude was even worse. I will never go to this dealership again. More

Carlos is an excellent service provider! ! He is prompt and professional who pays attention to details. Thank you! ! He is prompt and professional who pays attention to details. Thank you! More

It’s same as last time but I was told I needed a new battery but I declined as I had purchased it this year. I had it checked at ORiley’s it was fine. I didn’t appreciate the treatment. No way to gain c battery but I declined as I had purchased it this year. I had it checked at ORiley’s it was fine. I didn’t appreciate the treatment. No way to gain customers. Deceptive. More

consistently good service. Shelly is a gem. Also appreciate the driver who take me home. recommend Shelly is a gem. Also appreciate the driver who take me home. recommend More

Shelly has been my service advisor for the past 18 years and I wouldn't have it any other way. She takes excellent care of my vehicle, and me, and she is truly an excellent asset for Norm Reeves Toyota. Giv and I wouldn't have it any other way. She takes excellent care of my vehicle, and me, and she is truly an excellent asset for Norm Reeves Toyota. Give her a big raise!! More

Shelly has been our service advisor for years and is absolutely the best. She always gets us in and out timely, keeps us advised on the progress and quickly resolved any issues. absolutely the best. She always gets us in and out timely, keeps us advised on the progress and quickly resolved any issues. More

I have been with Shelly for a long time and trust her and her crew to do the best job possible on my cars. Trust goes a long way her crew to do the best job possible on my cars. Trust goes a long way More

Not happy with the service I received feel like they just ripped me off of $180 ripped me off of $180 More

This dealership is great. Service here is awesome. Definitely recommend for whoever has a Toyota. Service here is awesome. Definitely recommend for whoever has a Toyota. More

Superb, we are pleased with the service received. We appreciate this dealership.Will be back We appreciate this dealership.Will be back More