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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,027 Reviews

1,027 Reviews of Norm Reeves Toyota Dallas - Service Center

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December 04, 2024

I told them to check out my tires as I have a persistent low pressure alert. When I left after the service appointment, I noticed the low pressure alert had lit up again and I noticed that my hub cap was mi More

by VALENTINE_TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit to check out the tire pressure in your Toyota, Tony. We also understand the frustration you experienced seeing the light again and regarding the hub cap that went missing. Please contact our dealership when it's convenient for you to discuss these issues with our service department. Thank you.

December 03, 2024

Norm Reeves provides great customer service. So far I haven't encountered any car maintenance issues and the service advisors are always pleasant, professional, and very willing to answer my que More

by DSELINA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Mendoza , Tobias Fulton
Dec 04, 2024 -

Norm Reeves Toyota Dallas responded

We're glad that your service visit for your Toyota went so well! We strive to provide satisfying service and make the experience transparent so we're happy we could deliver that to you. Thank you, and we look forward to serving you again!

December 02, 2024

We really enjoy and appreciate working with Shelly Jackowski to take care of both our Toyotas. We have worked with her for over 20 years, and she is the primary reason we come back again and again to More

by LMENDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Wow! Twenty years visiting our dealership--we're very flattered and happy that Shelly has been a big help in caring for your Toyotas. Thank you for sharing, and we will pass on your kind words to her and to Bobby. Remember that you can schedule your next appointment at your convenience online.

December 02, 2024

They did a good job, very on time, little waiting, and a very friendly service. More

by pazuzu_fer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

Well, we're very pleased that your service visit for your Toyota went so well and was so efficient! That's the kind of service we strive to provide. Thank you for bringing your car in, and we look forward to helping you next time!

November 29, 2024

I've come to trust Justin Auchter these past six years. He always takes good care of my two vehicles! More

by veeval69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate you trusting Justin with both of your Toyota vehicles for six years! Please let us know what else we can do to elevate your next service visit to a five-star experience. Thank you!

November 29, 2024

She’s great and I’ll never take my Toyotas to anyone else. Never had a better service advisor. More

by 09-wreaths-hotbed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

What a nice review for Shelly! We appreciate the positive feedback and thank you for trusting us with your Toyotas. We hope to see you in the future!

November 28, 2024

Carlos service was excellent personally! I strongly recommend his for services. He is one of the top dogs. More

by auhwhanparkoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We will let Carlos know that he's known as the Top Dog in our service department! Thanks for sharing, and we're pleased that your Toyota received satisfying service. See you next time!

November 28, 2024

Knowledgeable service advisor Shelly. Good experience! Will schedule service in future requesting her for my advisor More

by jjjm753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Toyota Dallas responded

We have a lot of love going around for Shelly's skills in our service department! Thanks for trusting her with your Toyota, and we welcome you to come back any time.

November 25, 2024

I used to go along ways to get my Toyato Thundra serviced one day I decided to try you out and about two years now your service department has shown me that you all are professional and friendly with gett More

by Pearlmorton51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio vs
Nov 26, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate having you as a repeat service customer. Your Toyota Tundra is an incredible adventure companion, and our service team is here to keep it performing its best. We look forward to seeing you next time, thank you!

November 25, 2024

The customer service is always top tier. There is never any surprises. Always Only recommends what is needed. Very polite!!!! More

by SIMONE_BENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
Nov 26, 2024 -

Norm Reeves Toyota Dallas responded

Thanks, Simone! Customer service is important to us, and it's good to know that it shines through. Thank you for the 5 stars!

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