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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
945 Reviews

945 Reviews of Norm Reeves Toyota Dallas - Service Center

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October 13, 2020

Quick and polite. It’s always nice to schedule during lunch. The lounge area is stocked with water and someone always checks on us with a smile More

by NiurkaFlores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES, JACOB FEGRAEUS, BOBBIE ADKINS
Oct 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you had a great experience with the Service Department team at Cowboy Toyota. We look forward to seeing you again during lunch or anytime!

October 09, 2020

Justin communicated car’s issues effectively and got it fixed quickly to get me back on the road.. Great service at a great price. A pre-check before a trip south today. More

by WaltWinchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that Justin took good care of your vehicle and got you back on the road. Thank you for coming to Cowboy Toyota for service.

October 06, 2020

Outstanding customer service. In and out quickly. Service was impeccable. Car was washed and ready when promised. Very pleased and happy to recommend Jacob at Cowboy Toyota. More

by Jeff A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACOB FEGRAEUS
Oct 21, 2020 -

Norm Reeves Toyota Dallas responded

We are so happy to hear that you received outstanding customer service from Jacob and the Service Department team. Thank you for trusting Cowboy Toyota to take good care of your car. See you next time!

October 05, 2020

The people i work with are always the best. Shelly Jackowski is the BEST. She always greets me tells me what needs to be done and how much it will be. She treats me well and makes me feel welcome. T More

by Jl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for letting us know that Shelly always provides you with the best customer service. We appreciate you trusting the care of your vehicle with Cowboy Toyota. We are always here to help with your sales or service needs.

September 29, 2020

Carlos Lopez was great! All was taken care of in good time. I was provided a ride to and from my house. The service department was clean, inviting, and distancing with masks was being practice. A good ex More

by g-man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience in our service department at Cowboy Toyota. We are glad that Carlos provided great customer service. See you next time!

September 25, 2020

Great service , and always taking care of costumers . Really good job 👍🏻 every time I go get service at cowboys Toyota is a great experience thanks again More

by Ivancab13
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate you continuing to bring your vehicle for service to Cowboy Toyota. Thank for letting us know that you always receive great customer service.

September 24, 2020

I was in and out in less than 45 minutes. Great service and great prices! Great peace of mind knowing I can trust that my car is running well! More

by marysolis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you had a great experience with the service team at Cowboy Toyota. Thank you for allowing us to take good care of your vehicle.

September 22, 2020

i ALWAYS GET EXCELLENT TREATMENT AT COWBOY TOYOTA. i ALWAYS GET EXCELLENT TREATMENT AT COWBOY TOYOTA. MRS. SHELLEY HAS EXCELLENT CUSTOMER SKILLS. SHE HAS A LOT OF PATIENCE. I BEEN WORKING WI More

by jefferso.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive outstanding customer service from Shelly. We appreciate you bringing your vehicle to Cowboy Toyota for service. Thank you!

September 20, 2020

Excellent customer service on the purchase of my new car very friendly service and worked with me to get the price I came ready to purchase a car for More

by Moody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Green, Richard Breaud
Sep 30, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you had an excellent car buying experience at Cowboy Toyota and found just the car you wanted. Thank you for choosing our dealership. Enjoy your new car!

September 18, 2020

All went very smoothly and everything needed to be done was and in good time. The agent working with me was very helpful and mentioned other concerns I may want solved in the near future. More

by Anteekur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Sep 30, 2020 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota for service of your vehicle. We are glad that everything went smoothly. See you next time!

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