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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.3
942 Reviews

942 Reviews of Norm Reeves Toyota Dallas - Service Center

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June 18, 2020

Appreciate the prompt service on my new Camry. Felt a slight rub in the wheels. My service advisor ordered the parts, followed up with an appointment call, got me seen and back timely. Provided me a loan More

by Camry XSE Buyer
Recommend Dealer
Yes
Employees Worked With
LEESHA BARNES
Jun 21, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you are pleased with the customer service you received from Leesha and the Service Department team at Cowboy Toyota. We look forward to being of service again.

June 18, 2020

Always give me the best advice concerning my van. The waiting area was prepared to keep customers safe abiding by the six foot and shields. More

by Smithrc2000
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Jun 18, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you had a good and safe experience in our Service Department. Thank you for allowing Cowboy Toyota to take good care of your van.

June 18, 2020

Great service advice from very professional staff. Always has my best interest at heart. Suggests only the services needed and does not pressure you to get unnecessary service. Saves your pocketbook More

by VASW
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Green, LEESHA BARNES
Jun 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive great customer service from our Service Department. We appreciate you bringing your vehicle to Cowboy Toyota for service. See you next time!

June 18, 2020

Service is always good when I go in! A little overkill on the calls and emails for service. I believe I had mentioned that before. Did see any changes with that for this scheduling. More

by DC
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Norm Reeves Toyota Dallas responded

We are glad you always receive good service from our Service Department. We appreciate you bringing your vehicle to Cowboy Toyota.

June 17, 2020

The service is always great. I always have enjoyed working with Justin. I worked today with Bobbie in Justin's absence she provided great customer service. More

by mdtaylor0464
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOBBIE ADKINS
Jun 18, 2020 -

Norm Reeves Toyota Dallas responded

We are so glad that you always receive great customer service from our Service Department. Cowboy Toyota appreciates you allowing us to take good care of your vehicle.

June 11, 2020

I had a great experience when I purchased my 2018 Tacoma with Raul. The service department has been great to work with as well. I have worked with Jacob and Justin and they both where very professional. God More

by Charliepickrell
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Flores, JACOB FEGRAEUS
Jun 14, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your sales and service business at Cowboy Toyota. We are glad Raul and Jacob and Justin have provided great customer service. Thank you!

June 11, 2020

Shelly Jackowski is the BEST! She is always friendly and helpful. She knows what items need care when I take my car in and what can be safely postponed. More

by donna_burke
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2020 -

Norm Reeves Toyota Dallas responded

We are so happy to hear that you always receive the best customer service from Shelly. We appreciate you bringing your vehicle to Cowboy Toyota for service.

June 11, 2020

I will state once again the excellent service that I have always received from Shelley and the mechanic staff. They are the reason I continue to visit for all of my vehicle's needs. I hope to reach 500,000 More

by OrVal102
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby (Mechanic)
Jun 14, 2020 -

Norm Reeves Toyota Dallas responded

Wow! Those are alot of miles! It shows you have taken excellent care of your vehicle and we thank you for allowing Cowboy Toyota, Shelly and our Service Department team to be a part of that. We look forward to your next visit!

June 10, 2020

Maintenance Shelly is very professional always does a great job. She tells me what needs to be done and they get it done within the time they say. Highly recommen More

by barrywolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate your recommendation of Cowboy Toyota. We are happy to hear that you always receive top notch customer service from Shelly and the Service Department team.

June 09, 2020

I have no complaints every visit I have for any service is met with friendly service staff. My expectations are always exceeded .Great Job Always! More

by temor033
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEESHA BARNES
Jun 14, 2020 -

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive great customer service from our Service Department. Cowboy Toyota thanks you for choosing us to take care of your vehicle.

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