Norm Reeves Toyota San Diego

Chol Lee was awesome in helping me select my Toyota Corolla Cross. I had a good experience, and I am very happy with my purchase. Thank you, Chol Lee! Corolla Cross. I had a good experience, and I am very happy with my purchase. Thank you, Chol Lee! More

Lizbeth was very helpful with getting me a toyota camry that i loved!! Honestly very patient and understanding on what i wanted. 10/10 experience!!! that i loved!! Honestly very patient and understanding on what i wanted. 10/10 experience!!! More

Arvind gave us a great deal on a tundra, really nice people and excellent service. I will definitely come back when I need a new car !! people and excellent service. I will definitely come back when I need a new car !! More

My experience with Norm Reeves Toyota was mixed. My 2024 Camry was in the service department for an extended period while undergoing a major engine repair. I understand that a repair like this can t My 2024 Camry was in the service department for an extended period while undergoing a major engine repair. I understand that a repair like this can take time, but communication was frustrating. I was promised updates on several occasions that didn’t happen, and I often had to reach out myself to get a status update. That said, the staff was generally helpful when I contacted them, and I appreciated the work the technicians did and the updates I received from Larry Fogt. Overall, I think the repair process could have been handled better with more consistent communication and more realistic completion timelines. The quality of the repair is important, but so is keeping the customer informed throughout a lengthy repair. More

Just bought a RAV4 2026 from this dealership, and everyone involved from the greeter at the door to the financial manager was truly amazing. Like every great book there’s someone that’s a standout ch everyone involved from the greeter at the door to the financial manager was truly amazing. Like every great book there’s someone that’s a standout character. Our sales consultant was that guy. Arvind Bakshi was simply the best. The dude is a freaking Superman. He’ll get you what you want without any pressure. He’s truly there to help you, and he’ll go above and beyond for you. He’s the to go to guy. More

Just bought a 2026 Corolla Cross from Toyota of San Diego. My sales rep was Arvin! He went above and beyond explaining all the ins and outs of the new technology. Arvin got me in and out without a hass Diego. My sales rep was Arvin! He went above and beyond explaining all the ins and outs of the new technology. Arvin got me in and out without a hassle. If you are in need of a vehicle he’s your man. The dealership overall was very welcoming, open, and easy to navigate. Will be a return customer! Thanks again Arvin! More

Spoke with representative "Sarah" regarding oil change and transmission drain and fill. She assured me that if I came right over before 1 PM today, they would get both done by closing time. In relia and transmission drain and fill. She assured me that if I came right over before 1 PM today, they would get both done by closing time. In reliance on Sarah's assurance, I drove over - 40 minutes out of my way and arrived around 11:30. When I arrived, I was told by Alex and Denise they could, at best, get the oil change alone done by end of day. Denise added "Sarah is in the back and has no idea what is going on" also that "we have a new system" - whatever that means. I noted those excuses did not make amends for the fact that I drove 40 minutes in reliance on Sarah's unequivocal assurances and invited them to send me a coupon to make amends for the resulting detrimental reliance. In person, they indicated this was reasonable. Later, they texted me, made false excuses and blatantly misrepresented the conversation with Sarah to avoid responsibility and renege on providing a simple coupon. Disappointing. Had prior bad experiences with them in past years (airbag recall where the dash airbag cover looked thrashed (in stark contrast to the rest of the dash) after they replaced it - which they initially agreed to make right and then reneged on. Various times they tried to up sell, overcharge, or insist on flatly unnecessary (recently done) services (Javier) in dealing with me, my friends, and my relatives. Only considered going in today because they have a comfortable waiting area, it was just fluid changes, and I am in pain from just having had surgery. Today's experience re-confirmed that they don't take accountability for their own people's actions - they only make nonsensical excuses and stonewall. Again, disappointing. More

We purchased a new Rav 4 at Norm Reed Toyota with the help of Ray Putros. Ray was very helpful and tried hard to make our experience as easy as possible. We can highly recommend Ray and Norm Reed Toyota. help of Ray Putros. Ray was very helpful and tried hard to make our experience as easy as possible. We can highly recommend Ray and Norm Reed Toyota. More

Jason and Garrett were both amazing! Jason did everything in his power to get me the exact 4Runner I wanted. He was patient and extremely helpful and made sure I was happy with my purch Jason did everything in his power to get me the exact 4Runner I wanted. He was patient and extremely helpful and made sure I was happy with my purchase. Garrett made sure I loved how it felt and drove once it was my 4runner was delivered and made the paperwork portion very quick and easy. He also helped me setup everything in the car. Both of them and their team are amazing and made the car purchasing process so easy with no added pressure they made sure I was happy with what I wanted. I’m definitely coming back to buy another car from them. More

We had a great experience buying a car with Dennis. He gracefully walked us through the buying process and answered all our questions. He gracefully walked us through the buying process and answered all our questions. More