Norris Ford

Poor service and incompetent Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quo Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quote of $741 stating the problem isn't the ignition but the shifter. What is a shifter. I left and my car isn't running the right. I pissed off I believe they did something faulty to my car. It actually shut off on me while I was at a stop light. That never happened before. I'm furious. More

A GREAT EXPERIENCE Norris Ford was a pleasure to deal with. The Sales Rep Kim was a delight to deal with. She listened to all my wants and concerns and found me the perf Norris Ford was a pleasure to deal with. The Sales Rep Kim was a delight to deal with. She listened to all my wants and concerns and found me the perfect car. Originally was looking for a 2015......and She was able to set me up in a 2016. The financial staff worked wonders to make sure I stayed within budget. I highly recommend using Norris when you're looking for a new car or truck.They have just created a customer for life. I am happy to be a part of the Norris Family. More

Ask for Bruce Skrenczuk at Norris Ford Bruce was very helpful and patient with us as we took over 5 months to make our decision to buy our new Ford Explorer. He never pressured us all the Bruce was very helpful and patient with us as we took over 5 months to make our decision to buy our new Ford Explorer. He never pressured us all the times we were back to take test drives. Bruce also gave us a really great deal. We couldn't be happier. More

Go See Bruce Skrenczuk at Norris Ford Bruce Skrenczuk, Sales Representative at Norris Ford in Dundalk was excellent. No run around, straight to the point. Done deal in under 2 hours. Grea Bruce Skrenczuk, Sales Representative at Norris Ford in Dundalk was excellent. No run around, straight to the point. Done deal in under 2 hours. Great experience. More

Trina C I brought my F-150 in for an oil change and a labor price for a hood cable, I had the o.e.m cable with me. Service advisor Maurice recommend a coola I brought my F-150 in for an oil change and a labor price for a hood cable, I had the o.e.m cable with me. Service advisor Maurice recommend a coolant flush and trans flush, although I had recently taken my vehicle to a jiffy lube and had my radiation flushed I agreed to both because I've never flushed my transmission with 100 000+ . I paid over 400 buck for these services. I went back to jiffy lube demanding a refund. The tech. took the top off my radiation told me that my coolant still had particles floating around. I received my refund and dashed right back to ford. Meanwhile I noticed ford charged me 32.99 for popping my hood. which the mechanic couldn't figure out which cable I was talking so I popped the hood with a screw driver myself. As I dashed over to ford. I spoke with service manager Dwayne he apologized and promised if I brought it in the next morning he'd guarantee it would be done correct. End result I received the 32.99 refund and the trans. fluid in reservoir looked pretty clear also no particles were seen in the radiator. Finally happy at last More

Amazing Best customer service ! Nicest people they work with you ! They sit and take the time to get to know you as a person and work with what your family w Best customer service ! Nicest people they work with you ! They sit and take the time to get to know you as a person and work with what your family wants ! More

Walked out....HAPPY! As soon as I came into the Dealership, I met with Chris and Harvey. Both were very Professional, but warm and Friendly. Harvey made sure I had a drink As soon as I came into the Dealership, I met with Chris and Harvey. Both were very Professional, but warm and Friendly. Harvey made sure I had a drink, while he worked on setting up the deal to purchase a new Focus. He let me Drive a Fusion but I later chose the Focus HB. This is my 5th car purchase at Norris Ford, and I keep returning. Wonderful Sales staff, Thanks Harvey, Chris, Kevin and Frank. Plus numerous other folks, sorry I could not recall all the names. In a nutshell...NORRIS ROCKS! More

Excellent Buying Experience Recently purchased a used car at Norris Ford. The experience could not have been better. The vehicle was better than advertised, the price was fair, t Recently purchased a used car at Norris Ford. The experience could not have been better. The vehicle was better than advertised, the price was fair, the negotiations were straightforward and the whole transaction took less than two hours. All of the Norris employees were very friendly. Our salesperson, Andrew Hart, was fantastic. He is the opposite of everything you ever heard bad about a car dealer. If they have the car you are looking for, I would highly recommend this dealership. More

2015 F250 Super Duty Picked up my new 2015 F250 Super Duty on Saturday. This was my second F250 purchase from Norris Ford and the fourth vehicle I've purchased from them s Picked up my new 2015 F250 Super Duty on Saturday. This was my second F250 purchase from Norris Ford and the fourth vehicle I've purchased from them since 2008. My salesman Stan Ma was excellent, the deal went smoothly and I got a fair price for my trade in. This is why I keep coming back. Thanks for a pleasant experience. More

Worst Service Experience Once you buy the vehicle you will be treated like you are nobody. Worst customer service. I would never recommend any of my friend and family to thi Once you buy the vehicle you will be treated like you are nobody. Worst customer service. I would never recommend any of my friend and family to this dealership. More