Norris Ford
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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This was a very pleasant buying trip! We spoke with Matt This was a very pleasant buying trip! We spoke with Matt on the phone after looking at the cars from Norris Ford of Dundalk on the Internet. We t This was a very pleasant buying trip! We spoke with Matt on the phone after looking at the cars from Norris Ford of Dundalk on the Internet. We told Matt what we wanted on a 2010 Fusion and also told him the price quote from another Ford dealer who was much closer to where we live. He told us that he would make it worth the distance to come to his dealership because he could sell us the car for less.He was true to his word and we bought the car 30 minutes after we walked into the dealership! It truly was a "no hassle deal!" Susan was informative and respectful telling us about all of the warranties we could add and Frank was very responsible and quick getting us through the purchase paperwork. Matt,our salesman, was not only nice but he was honest, too! We are thrilled with our new car! More
First of all we were very pleased with our sales man First of all we were very pleased with our sales man Harvey Appleby, very friendly and good explaining about the xls escape that we wonted.We love First of all we were very pleased with our sales man Harvey Appleby, very friendly and good explaining about the xls escape that we wonted.We love the color steel blue metallic, had to wait for Harvey to fine one but it was worth it, When I was driving it home from the lot that night I was very proud, I was thinking look at me. Thank you again...... More
My family has been a faithful customer to Norris for many years and I'm sad to say that the time has come to change our dealership. I have suffered through numerous service issues and could give many detail years and I'm sad to say that the time has come to change our dealership. I have suffered through numerous service issues and could give many details of poor customer service but I am so tired of re-hashing the misery. Only months in my 2010 Ford, I couldn't take it any longer and traded it in for a Chevy. The service I received at my new dealer was outstanding and only confirmed that Norris is failing. I've never been happier with a dealership and just wish that I hadn't waited so long to make the change! More