Norris Ford

This was the best new car buying experience I have every had. I had visited a couple other Ford dealers close by and found them to be either stand off or rude. When I contacted Norris via their web site I w had. I had visited a couple other Ford dealers close by and found them to be either stand off or rude. When I contacted Norris via their web site I was immediately responded to by Mark in the Internet Sales department. He was extremely curtious and gave me all the information I needed without making me feel I was being interigated. Once I got to the dealership, nothing changed, the price I was given was the same as what he gave me by email. The whole process was extremely professional and all the people were great,from Mark to the GM Bill and the finance guy Frank. I will tell others about my great experience, plus I got 2 year free maintenance that I didn't know they give to every one who buys. More

Service rep was very attentive and made sure that I was taking care of. When the work couldn't be completed that day, they got me into a rental. The customer service by the rep is what made the experice ex taking care of. When the work couldn't be completed that day, they got me into a rental. The customer service by the rep is what made the experice exceptional. More

I was completely satisfied with the professionalism that I recieved at Norris Ford! Tyler Smith was so helpful in every way possible! He didn't make me feel as if I was just a dollar sign.. He answered ever I recieved at Norris Ford! Tyler Smith was so helpful in every way possible! He didn't make me feel as if I was just a dollar sign.. He answered every question that I had... I'm so in love with my 2013 Ford Fusion SE thanks to Tyler and Norris Ford! More

Had a great time from start to finish Stan was great he came out to greet me in the lot to see if i needed help i sure did he helped me find the right car then the right price all with no presure from him came out to greet me in the lot to see if i needed help i sure did he helped me find the right car then the right price all with no presure from him we talked about the car the price everything so i was sold and i went home in a new car I was so inpressed i came back the next week and brought another car the same make and everything him and chris was great will tell everybody about norris ford and Stan More

Moe is the only person I do business with at ford. if you have any service awards or bonus available, I highly recommend him. He has never let me down, and is the only reason why I take my car to Ford. have any service awards or bonus available, I highly recommend him. He has never let me down, and is the only reason why I take my car to Ford. More

Had blown engine, and Chuck sent me to Mr. Harvey Applebee to help me by a new car. Which he gave me a real good deal. Also bought back the Ford Exporer at a rate I was not expecting. With the servic Applebee to help me by a new car. Which he gave me a real good deal. Also bought back the Ford Exporer at a rate I was not expecting. With the service I have gotten in the past with Mr. Burk with my service calls. I have been very satisfied with the over all Ford Dealers. I have been going to Norris Ford for many years, and thanks to people like Mr. Burk I will continue to deal with Norris Ford. Thank You Mr. Burk and Mr. Applebee. More

I purchased my Ford 500 in March of 2011 at Norris Ford. I bought a warranty with my vehicle at the time of purchase and have been bringing my vehicle in for it's check ups as needed. Mr. Chuck Burke is the I bought a warranty with my vehicle at the time of purchase and have been bringing my vehicle in for it's check ups as needed. Mr. Chuck Burke is the service representative that I have been dealing with at this location. My father who also purchased his vehicle from Norris Ford also has Mr. Chuck Burke as his service representative. We are very pleased with Mr. Burke. He is very friendly and he really is concerned about his customers. This is one of the qualities that me and my father really like. While your care is in for service or repair Mr. Burke will call and let you know what is going on with your vehicle, what it may need and how much it will cost before the repairs are made. He then will call when your vehicle is ready for pick up. There is just such a friendly atmosphere. Even when you are waiting for your vehicle they have complimentary coffee and a Television to watch while you wait. The service Representative will come over periodically to let you know what is going on with your vehicle. I have not once had a bad experience at Norris Ford. As a customer of Norris Ford I would recommend this dealership to others. I know when I am ready to purchase another vehicle, Norris Ford will be where I go. More

This was my 3rd new vehicle purchase from Norris Ford. As always they were great. I ordered my GT500 in November of 2012 and it came in this past Saturday. They kept me up to date as far production and deliv always they were great. I ordered my GT500 in November of 2012 and it came in this past Saturday. They kept me up to date as far production and delivery and took care of all my special requests. Thanks to all Norris Ford. More

I could not be happier with my experience of buying from Norris Ford. I was looking to buy a Black Focus ST3 with moonroof, and Norris had exactly what I was looking for, at an unbeatable price - literally. Norris Ford. I was looking to buy a Black Focus ST3 with moonroof, and Norris had exactly what I was looking for, at an unbeatable price - literally. I did a lot of research and shopped around, and Norris offered both the best price, the best service, and the best buying experience. My sales consultant was Tyler Smith - he did an excellent job in assisting me, he was amazingly responsive, helpful, and always patient, even when I barraged him with many (many, many) questions. Moreover, perhaps much more importantly, Tyler conducted our discussions and negotiations with the utmost integrity. Not once did he pressure my buying decision in any way whatsoever. Even more telling was how well he acquitted himself in comparison to his competitors (and there were many competitors); while reps from other dealerships were quick to find fault or 'warn' me about the supposed pitfalls of Norris' offer, Tyler did nothing of the sort. The only word of caution he had was right at the beginning, when he rightly mentioned the risk in comparing on-the-road numbers. When I visited Norris to finalize, and when Tyler presented me with the option of buying some extra warranty/coverage/protection options, he did not apply any pressure whatsoever, and neither did his boss, GM Bill Vowles - and I mean no pressure, none! I told them, because I had just spent a lot of money on my first car loan (or loan of any kind), I was gun-shy about spending even more without some thought. When I said that, they told me they understood completely, and that was the end of it, no pressing whatsoever. And this was even when it was clear, from all my research, that their margin on the car was very small (especially when put in the context of national average prices paid). Btw, the price at sale was exactly the price Tyler quoted me, no surprise fees, nothing - precisely the amount I was given before coming in. Another reason to consider Norris is the nice service plans included in the purchase - monthly car washes, oil changes, etc. If you're in the market for a Ford--and you should be, to buy American, and to buy the best American vehicles being built--you absolutely must consider Norris Ford. Btw, my ST3 is amazing, I absolutely love the car! More

Tyler was very helpful, pleasant to work with and never did I feel that he was pushing me in anyway. I would recomment him to family and friends. did I feel that he was pushing me in anyway. I would recomment him to family and friends. More