Norris Ford

I was looking for a 2013 Ford Explorer on line and the response to my interest and questions were given to me in a quick manner. Thomas Askew helped me get the vehicle that I wanted and I am SO happy with response to my interest and questions were given to me in a quick manner. Thomas Askew helped me get the vehicle that I wanted and I am SO happy with my purchase! I traded in a 'Toyota Highlander' which I loved and now have fallen in love with my new 2013 Ford Explorer - what my husband and I say is a hidden favorite/secret. Commercials don't show you what Norris Ford can! More

Mark Vowles was very professional and knowledgeable of the Ford vehicles I looked at. He tailored his sales approach and timeline to my needs and desires. He didn't try to over sell me a new vehicle whi the Ford vehicles I looked at. He tailored his sales approach and timeline to my needs and desires. He didn't try to over sell me a new vehicle which was exactly the kind of sales person I enjoy working with. He took time to find the exact vehicle I wanted and was able to offer an exceptable price to which I agreed. I will definitely purchase another vehicle from him in the future. I visited to other Ford dealers in the area the same day I made my purchase and left both of them when I felt the sales persons were not being up front with me and wanted to push their "inventory" on me without considering my desired vehicle. Great job Mark. More

Stan at Norris Ford was extremely helpful. I called after doing some research online. Stan discussed all options available over the phone with me all while staying in my price range. I told Stan what after doing some research online. Stan discussed all options available over the phone with me all while staying in my price range. I told Stan what I wanted and the perfect car was waiting for me when I arrived. He also helped get to the exact price range I wanted. Overall, I had a wonderful experience and I highly recommend Norris Ford. More

VERY NICE SERVICE PERSON, VERY HELPFUL AND NICE TO DEAL WITH.HE TOOK HIS TIME AND EXPLAINED TO ME WHAT HE WAS DOING. HE ALSO WAS VERY RESPECTFUL TO ME. i DID NOT UNERSTAND AT FIRST WHAT HAPPENED TO MY THE WITH.HE TOOK HIS TIME AND EXPLAINED TO ME WHAT HE WAS DOING. HE ALSO WAS VERY RESPECTFUL TO ME. i DID NOT UNERSTAND AT FIRST WHAT HAPPENED TO MY THE OIL LEEK OUT FROM MY CAR, HOWEVER HE DID EXPLAINED TO ME HOW THIS COULD HAVE HAPPEN.i UNDERSTOOD WHAT HE WAS SAYING. More

The entire Norris Group was extremely helpful in working to get me the Truck that I wanted. Tyler, was great to work with and willing to go above and beyond to make sure I was taken care of. to get me the Truck that I wanted. Tyler, was great to work with and willing to go above and beyond to make sure I was taken care of. More

everthng was great. The service was good I got a decent price for the services I received over the weekend. The quality of the work ws good. price for the services I received over the weekend. The quality of the work ws good. More

Bruce has been terrific! Thanks for the help and I would absolutely recommend the dealership to anyone. Quick fast and reliable service and a professional environment throughout. absolutely recommend the dealership to anyone. Quick fast and reliable service and a professional environment throughout. More

Purchased a new F-150 truck 11/27/12. Mr. Harvey Appleby was my salesman. A more professional,helpful,and easy to talk to man would be hard to find. Saved me 1,000's on my truck. No question too small. Will was my salesman. A more professional,helpful,and easy to talk to man would be hard to find. Saved me 1,000's on my truck. No question too small. Will tell all my friends,family,and co-workers to go to Norris Ford and seek out this man when looking for a car or truck. The whole staff and manager was a joy to do business with. Even after purchase if you have any questions they are eager to help. All and all a wonderful experience.You can't go wrong at Norris Ford !! More

We have purchase 5 vehicles from Norris and Tyler Smith has been by far the most informative salesman we have had the pleasure of doing business with. I would recommend Tyler to anyone that is looking to p has been by far the most informative salesman we have had the pleasure of doing business with. I would recommend Tyler to anyone that is looking to purchase a new ford. Also the General Manager Bill Vowles is there to help with any additional questions or concerns you may have. The only negative thing I can say is the finance person Frank Balsamo is not professional in his approach to customers or the sales staff at Norris. I was very disappointed in some of the things I heard and how somethings were handled by Frank. I have never delt with Frank in the past and hope I do not have to deal with him in the future. Overall I do have to give Norris a rating of 5, despite the disappointment in the finance office. More

I initially sought service for my 2003 Lincoln Navigator on November 6, 2012, 30 minutes after opening. The air ride suspension light was on and the compressor continued to run. The air bags appeared to be on November 6, 2012, 30 minutes after opening. The air ride suspension light was on and the compressor continued to run. The air bags appeared to be full because the vehicle sat high with a sturdy rough ride. They replaced 3 height sensors for $1,109,46 and the service rep, Chuck, said that this may fix the problem or not. The vehicle appeared to ride OK on the way home that afternoon, but the very next morning the front shocks would not inflate, causing the rear to ride higher than the front, still with a rough ride. The front never inflated again. It was now worse than before their repair. I rescheduled the vehicle back at Norris on November 16, 2012, and they kept it for two days, where I eventually had to call for a diagnosis. During that call, on the morning of the second day, Chuck told me that everything appeared to be OK with the vehicle. I knew that was not the truth. He eventually called back and stated that one of the front shocks had an air leak and that it would cost me $1,400 to repair (on top of the $1,109 I already paid for what apparently was the wrong repair). He then proceeds to tell me about the option of a conversion kit for $1,800. This was still over and above the $1,109 paid for the wrong repair. I refused any additional work and ordered a conversion kit from Strutmasters for $628.00 and completed the conversion myself. My Navigator rides great again. Number one: a professional repair facility only has two goals; complete a proper diagnosis the complete a proper repair. Number two: a customer should be given all options as soon as the diagnosis is made, not after their hard earned cash has been spent for the wrong repair. Finally, how about a rebate for the wrong repair or some sort of concession other than you can spend more money and trust that we will fix it right this time. Seriously? More