North Bay Ford

The showroom is in poor shape, could use a major face lift, but they sold me a Bronco at MSRP. No dealer up-charges, and found me a good financing. lift, but they sold me a Bronco at MSRP. No dealer up-charges, and found me a good financing. More

All I can say to North Bay Ford is this team is AWESOME! They care for their clients and don’t give you crazy prices and markups like other dealership does. They made my car purchasing very efficient and ex They care for their clients and don’t give you crazy prices and markups like other dealership does. They made my car purchasing very efficient and exciting experience! I would definitely recommend this branch to my people. ☺️ continue the great job! More

This dealership is disgusting. The “waiting area” has filthy walls with holes and paint missing. The “white” blinds were gray from dust and dirt. I felt like we were going to get sick just sitting in the filthy walls with holes and paint missing. The “white” blinds were gray from dust and dirt. I felt like we were going to get sick just sitting in there. The “miscommunication” between the service guy and the tech caused us to be there longer than they promised. Then there was the oil spill that they “didn’t clean up” and now there is oil all over my driveway and garage. I had to go back for them to clean up their mess in my engine. The service guy said he would get back to me the following day about how they were going to remedy the situation they caused in my driveway/garage and never did (of course). This place is trash and I will not be going back. Such a horrible experience. More

North Bay Ford always takes great care of my 17 Ford Explorer, Wayne the service manager stayed in contact with me… Nice Job North Bay Ford… RJM Explorer, Wayne the service manager stayed in contact with me… Nice Job North Bay Ford… RJM More

I had a scheduled appointment for 1pm and told them I would be waiting there and it took them 2 hours to finish. Otherwise they did the requested service and even washed and vacuumed my truck. Very frie would be waiting there and it took them 2 hours to finish. Otherwise they did the requested service and even washed and vacuumed my truck. Very friendly and courteous. More

As I said before, the buying experience and follow up efforts with Ford to resolve my concerns was the worst in my 50 years of new car buying. The car is poorly constructed with several rattles that were efforts with Ford to resolve my concerns was the worst in my 50 years of new car buying. The car is poorly constructed with several rattles that weren’t resolved. The door switches are coming apart. The panel gaps were so poor I took it to a body shop for adjustment after North Bay failed to do a proper job. Several other warranty or recall issues have been performed. Not confidence inspiring. Can’t wait to trade it off this spring for something not Ford or UAW built. More

Very easy to make deal. I was looking for a new F250 6.7. As soon as one arrived I was notified. 6.7. As soon as one arrived I was notified. More

They did a good job , my only complaint is they had to use rotators from an auto parts store. I went to dealership because I wanted genuine Ford parts. Kind of defeats the purpose of going to dealer use rotators from an auto parts store. I went to dealership because I wanted genuine Ford parts. Kind of defeats the purpose of going to dealer More

NBF under-promised and over-delivered. Every stage of the purchase was handled professionally and quickly given the somewhat chaotic activity surrounding a purchase in today's market. purchase was handled professionally and quickly given the somewhat chaotic activity surrounding a purchase in today's market. More

Mauricio what is my service advisor and he was excellent. As a customer service trainer I recognize good service and exceptional world-class service and there is a huge difference between the two. Mauricio p As a customer service trainer I recognize good service and exceptional world-class service and there is a huge difference between the two. Mauricio provided an excellent world class service experience. Thank you so much For getting me in and out so quickly and effortlessly. More