North Brothers Ford

These guys (service manager in particular) CHEATED me out of $700 to replace (a lie) a fuel line (I found out they did nothing). I had a small fuel leak. The dishonest service manager indicated I needed a of $700 to replace (a lie) a fuel line (I found out they did nothing). I had a small fuel leak. The dishonest service manager indicated I needed a fuel line replacement. They did nothing. I still have a leak. This was done a few years ago but a reputable repair shop indicated nothing was done. I needed a new fuel pump. So they misdiagnosed the problem and said a repair was done when nothing was done at all. So why the rating? North Bros. management are criminals. These Flem-flam guys should be jailed for mugging me out of $700. I'll bet I am not the only one bilked by these guys. Before the mugging, I leased three cars from them. If this is the way they treat good, paying customers, how do they treat potential customers? More

Date of Purchase: August 2011 My wife and I searched Date of Purchase: August 2011 My wife and I searched over the summer for a second vehicle due to son heading to college. In August we purchased Date of Purchase: August 2011 My wife and I searched over the summer for a second vehicle due to son heading to college. In August we purchased a new 2011 Ford Taurus from Sharon Carpenter at North Brothers Ford in Westland Mi. What a great experience! and we are very pleased at the service and professionalism of Sharon and the staff at North Brothers. The time and effort on the part of Mrs. Carpenter made purchasing the vehicle easy, and she continued to look for cost cuts, rebates, and savings at every turn. I would highly recommend her to anyone wanting to buy a new or used vehicle. Thank you for a job well done Sharon! and our thanks to North Bro's for selling a quality product. We love the new Ford Taurus............ Keep up the good work. John & Tami Phillips Wayne Mi. More

This is our third car from this dealership as well as our third form Mike. Mike has always been ,from the first time we met with him very helpful and very friendly. He has worked very hard to find the right third form Mike. Mike has always been ,from the first time we met with him very helpful and very friendly. He has worked very hard to find the right car at the right price. In two years when we are ready for another car it will be Mike Shebli and North Bros. that we will go to. More

Sharon Carpenter and the whole team at North Brothers were just wonderful. Sharon did such a great job finding the vehicle I wanted in the color I wanted and was very competent and professional through were just wonderful. Sharon did such a great job finding the vehicle I wanted in the color I wanted and was very competent and professional through the whole process. She explained everything and answered all my questions. Thanks, Sharon, you're a great salesperson. And, my new Fusion is a dream!!! Fran R - Livonia, MI More

Dealers want your business, but do they deserve it? I got a great price on my 2012 Focus but 20 minutes after I drove off the lot I was called back. I qualified for a better rate and they MADE SURE I GOT IT! a great price on my 2012 Focus but 20 minutes after I drove off the lot I was called back. I qualified for a better rate and they MADE SURE I GOT IT! North Brothers Ford is QUALITY at it's finest! More

I purchased a 2011 Escape from North Brothers back in April 2010. In the beginning of April 2011 I brought my Escape into Service for 3 items (Transmission - erratic shifting, steering wheel crank & pas April 2010. In the beginning of April 2011 I brought my Escape into Service for 3 items (Transmission - erratic shifting, steering wheel crank & passenger seat broken) I borrowed my brother's car since I was told that I didn't qualify for a rental vehicle because I didn't buy the extended warranty. The following day the Service Manager called me and told me that all 3 issues were fixed. I picked up the vehicle and noticed that the erratic shifting and steering wheel crank were not fixed. We called the Service Manager back and told him that the 2 issues were still happening. He (Bob) told my husband that the vehicle needs to be driven 20,000 so that the vehicle can get use to my driving. Seriously? I then asked to speak to his Manager. They wanted us to bring the vehicle back up to take on a test drive before they would bring it back to the Service department to get looked at again. Now, the erratic shifting does not happen all the time so it's hard to show someone the problem on the spot, BUT there are hundreds of websites where consumers are complaining about the same issue in the Escapes & Focus. They can't tell me that mine was the first one in the shop for that issue? Also when we went for the test drive the steering wheel cranked. The Manager told us that was a steering stop. He then turned the steering wheel the other way and realized that it didn't crank in that direction. The Manager decided to keep my vehicle over night to look at the issues. I had to really complain to get a rental car because now I am returning this vehicle for issues that should have been resolved the first time. I realized in the morning that my work order did not mention anything about me brining the vehicle in for the transmission problem for the second time in two weeks. I called Bob and asked him to add that to my work order and I would need a new copy when I picked up my vehicle. When I picked the vehicle up he noted that the transmission was cranking. I was furious. Not only are the Managers clueless but they don't even listen to you and what the real issue is. I asked a Service guy where Bob was because he needed to fix the work order and he told me that he was on a drive and that I would need to wait until he returned. Needless to say, I was not waiting and asked for a Manager to fix it. The steering crank was fixed but still today they have never heard of any transmission problems in the Escapes and were going to contact other dealerships to see if they knew anything and get back to me. A month later, I still have not heard from them. I was referred to another dealer and contacted them yesterday about the problem. Not only did they know the exact issue, but they knew the exact parts to order to fix the problem. The actually said once the parts came in that I could drop it off in the morning and pick it up later that day. Weird how one dealership is knowledgeable and the other is clueless, rude and ignorant. Not only will I NEVER take my car in for service or purchase another vehicle from North Brothers, I am DETERMINED to let every customer know how they will be treated if their vehicle ever has an issue. They need a new service staff that is knowledgeable!!! More

Sharon was a joy to work with! She was so helpful in finding us the exact vehicle that we wanted. She took her time to show us the service area along with all of the options on the vehicle. And she was finding us the exact vehicle that we wanted. She took her time to show us the service area along with all of the options on the vehicle. And she was so pleasant the entire time which is always appreciated. Thanks Sharon!! More

Good/fair deal and was pleased he went to bat for me when trading in and purchasing accessories...I wish the dealership would join the 21st century already technology-wise as their website is lacking and ema trading in and purchasing accessories...I wish the dealership would join the 21st century already technology-wise as their website is lacking and emails to several departments go unanswered. If Tom isn't available, Mike Fitzpatrick was another salesman that was helpful while I waited once. More

Mike Shebli was very helpful to us in choosing the right vehicle for us. He help complete the sale in a timely manner, and work around our work schedule. It was great buying a new car at North Brohters Ford vehicle for us. He help complete the sale in a timely manner, and work around our work schedule. It was great buying a new car at North Brohters Ford with the help of Mike Shebli. We will tell all our family and friends to buy from Mike and North Brothers. More

Freindly, courteous salesman. No hidden agenda, price was as stated, didn't have to ask for the free floor mats!. Financing manager stayed late to complete the deal with no signs of annoyance. Strongl was as stated, didn't have to ask for the free floor mats!. Financing manager stayed late to complete the deal with no signs of annoyance. Strongly recommend this dealer, and we will be back when the time arises. More