North City Honda

I called explaining my problem (both keys were sticking in ignition) and asked how much it would cost to replace the ignition switch. They told me $400, and it could be done in one day. I called the parts in ignition) and asked how much it would cost to replace the ignition switch. They told me $400, and it could be done in one day. I called the parts department to see if they had the part in stock - good thing I did as they didn't have it and had to order it, so it would have never been fixed in one day. I pre-ordered the part, and dropped off the car the following day (the same day the part would come in). They called me that afternoon, after having my car and part for hours, saying that the car wouldn't be fixed for two days as the switch had to be sent out to a locksmith to be re-keyed. I was very frustrated with the misinformation I'd been getting, and pressed them to get the re-keying done sooner. They told me they could have it done the next day. Then, I asked them for another estimate of cost of repair. It seems that every thing they say changes - now the repair goes up to $600. I go ahead with the repair, and call the next day to find out when I can pick it up. They told me the guy was having problems installing it, and that it hopefully would be ready by 5pm. I call at 4pm and tell them I'm coming over to get it. They tell me it's ready when I arrive at 5pm, but they make me wait for 45 minutes until they give me the bill. When I'm checking out the bill, it's actually $700+ ($300 over the first estimate). Then, I noticed a few random charges - for example, the re-keying was $5 over what they told me, $4 charge for lubricants, and they charged tax on the service. When I asked Chip about this, he glared at me as to intimidate me for asking about the bill. He told me that the $100 was an estimate (but it wasn't, it was a given fact that the locksmith charged $100 to re-key - which is expensive to start with), he said that everyone charges for lubricants (it's a xx charge put on to up the bill - did they really use $4 in lubricants to install a lock? and it should be included in the labor charge). Apparently, Illinois just created a law which requires dealerships to charge tax on service - total lie! When I left to go pay the bill, Chip said something to the other guys in the office which I couldn't hear, but I could clearly hear all of them laughing loudly. The whole experience reminded me of a scam - like what you'd expect from a scene in a movie where there's a slimey, old fashioned used car lot that rips it's naive customers off and brags about it afterward. More

This purchase experience of a 2011 Honda Odyssey at Carr's Honda was the way car buying should be. Alex Siapno was very professional. He allowed us to work on the same level, had intelligent discussi Carr's Honda was the way car buying should be. Alex Siapno was very professional. He allowed us to work on the same level, had intelligent discussions about pricing and showed a genuine interest in making this deal happen. Everyone walked away happy and respected. I will make referrals to Alex at Carr's Honda. More

I wanted a dealer close and found Carrs. Loved it. The service was fast and the sales person was great. I would highly recommend the dealer. service was fast and the sales person was great. I would highly recommend the dealer. More

From the moment I arrived, I didn't feel pushed or hassled at Carr's. They laid everything out to me simply and even negotiated with me and got me the price that I wanted to pay. They also helped me hassled at Carr's. They laid everything out to me simply and even negotiated with me and got me the price that I wanted to pay. They also helped me find affordable insurance. I was also in and out in a little over an hour. This was a very good experience for me and I would highly recommend both C.J. and Marc. They made an experience I usually despise quite pleasant and fun. More

Last month, I purchased a Honda Fit from Carrs Honda Center in Chicago. Alex Siapno was one of the best sales people I have ever had the pleasure to meet. I emailed him through Edmonds and he responde Center in Chicago. Alex Siapno was one of the best sales people I have ever had the pleasure to meet. I emailed him through Edmonds and he responded right away. We made plans to meet the following day. Immediately, I was greeted in the service driveway with a smile. We did a quick test drive and settled on a fair price. The financing was extremely simple and Carrs even helped me find a better price on car insurance. Alex was open and honest and for the first time buying a car, I felt good when I left the dealership. He demonstrated all the features and made sure that I had all the right features to enjoy my new car. This whole process only took 2 hours. The level of customer service that I received was extraordinary. I highly recommend Alex Siapno. More

I had a good experience at Carr's overall. I enjoyed I had a good experience at Carr's overall. I enjoyed working with the salesman William Grant and felt like I got a fair price for my Accord and a ve I had a good experience at Carr's overall. I enjoyed working with the salesman William Grant and felt like I got a fair price for my Accord and a very good price for my trade-in. Grant, as he's called, is a good guy. Like the other dealerships I visited, though, I received form letter-style emails from various addresses and also some fairly informal email communications from Alex. I would have preferred one point of contact -- someone I could call or email -- and more personal and professional communications. But maybe that's just me. Alex was responsive via email and friendly enough. He seemed to be trying to get a good price for me but was hard to pin down on specifics. Also he said that the Independence Day incentives ended on the Saturday when we visited but in fact they were still active when they reopened the following Tuesday. I didn't appreciate that. The final price took some haggling, which I hate, but they're pretty aggressive on making an attractive deal and I guess some haggling is just par for the course unless you go to CarMax, which is overpriced and still pushy even without the haggle. I left the dealership happy with the value of my Accord and they cleaned it up and sent me home with a full tank of gas and Grant explained everything thoroughly. Recently Carr's has been getting better reviews and I think that the awful reviews are generally from a few years ago and unmerited (at least on the sales side -- I have yet to interact with service). Also, most dealers websites could be more helpful and more frequently updated on financing, inventory, etc. and Carr's is no exception to this problem. Overall, it was a good experience, and I wouldn't let those reviews dissuade you from coming in. If you do, ask for Grant. More

I did all my research beforehand (even consulted Consumer Reports) so I went in after making an offer on the internet. I'm an informed consumer (as much as possible) so all I needed to do was test drive,cho Reports) so I went in after making an offer on the internet. I'm an informed consumer (as much as possible) so all I needed to do was test drive,choose extra warranties, ect and I was good to go. I'm not a spoiled brat who needs extra attention and I know how easy it is to turn a any simple transaction into a nightmare, so the whole process was painless. I'm happy to get another Honda and I love my new FIT. Everything else is secondary after you leave the showroom. The sales personnal were very nice but I always focus on my conduct. After all...I want this dealership to be around a long time to honor my extended warranty and I don't want anyone to remember me as unreasonable in the 8 years we'll be seeing each other. More

We had an AMAZING experience at Carr's today. Originally we went in to have our car serviced, because it would not start. We called the 800 number for complimentary roadside assistance that came with our la we went in to have our car serviced, because it would not start. We called the 800 number for complimentary roadside assistance that came with our last oil change, and a tow driver met my boyfriend at the car to take it to Carr's. In the meantime while waiting for the tow, I went to the dealership ahead of the car arriving to let them know it was on its way. While waiting, a nice young man named C.J. said hello to me and mentioned after I told him what was going on, that if we were interested in trading it in, they had some great offers currently running. When my boyfriend got there, I told him what C.J. had said, and we decided to walk in and take a look at the 2012 Civic EX that they had. The entire time C.J. was nothing but accommodating as we weighed out our options. After taking the car for a test drive, he asked us to just look at the numbers, and if they worked for us, could he help us get into a new car today. But if the didn't work for us, no harm no foul, we could walk away anytime. Fast forward maybe 10 minutes, and we found ourselves in the finance manager's office. Marc was just as helpful. Put the numbers out there as straightforward as possible, and gave us multiple occasions to think about it and decide if we were ready to commit to a new car and loan. At the end of the process we decided to buy the car, but the service didn't end there, C.J. walked us through setting everything up the way we wanted it, and made sure we were happy with our new purchase. Not once did anyone at Carr's make us feel like we were being pushed or pressured into buying something that we weren't ready to buy. I would recommend C.J. and Marc to anyone any time, and really appreciate the thoughtfulness and courtesy we were given today. Thank you C.J for making this experience so great! Andrew and Mary More

Most horrible service center. Extremely Rude staff. Overpriced repairs compared to other honda service centers. No matter how desperate you are go to someone else. I have yet to come across worst place Overpriced repairs compared to other honda service centers. No matter how desperate you are go to someone else. I have yet to come across worst place than this one. I have been there many times for oil change but few times for repairs. They are really aweful. More

I have never visited a dealership that has such a poor service track record. I drive my car less than 8000 miles a year and most of it is highway or weekend driving. A rear-door body job when someone ban service track record. I drive my car less than 8000 miles a year and most of it is highway or weekend driving. A rear-door body job when someone banged in my rear in a parking lot was done by them. The V in the CR-v fell out within two weeks and then 45 days later their was an indent in the morning when I went to my garage, and now another garage feels that due to faulty work their is a permanent indent. Every time I go there I am being milked, first it was the brakes, then its some sensor or the other, which when I spoke with my automobile colleagues who is a motor designer and engineer sounded a bit like malarky. I never get a reason, suspected reason or probable cause such that I can keep an eye open on what to do. I have owned Honda's and Toyota's my whole life and never had the amount of service this dealer has milked me for. I have taken a copy of my entire records and will have them reviewed by another dealership to crosscheck their decisions. Further if I feel their is unfair practice I shall take them to the BBB More