North Coast Mitsubishi - West Cleveland

Update on this crooked car dealer I would say I would stay far away from this car dealer even if you are desperate for a car I would not go here because yeah they will get you financing but just be caref stay far away from this car dealer even if you are desperate for a car I would not go here because yeah they will get you financing but just be careful what financing company they deal with because Global Lending services that is who they deal with and they will screw the xxxx out of you on top of that the dealership will also sneak in hidden stuff like they did on our finances an extended warranty that cost $7,000 on a brand new car which made no xxxx sense cuz we didn't ask for that extended warranty and they will not remove the extended warranty I asked them xxxx several times to remove it they refused to do so then also Finance in a dang set of floor mats and they charged $1,000 for floor mats also they also financed in a first aid kit that we never asked for that is how crooked this car dealer is stay away from them they will force you to write them a good review when they get you financing they stand there and watch over you to make sure you write them a good review I am changing my review because they are Crooks they do not want to listen to you I even took the car back the first day the same xxxx day right after I got the xxxx car from them and they told me they would not take the car back that is how crooked they are because they ripped us off big time and I'm just saying for anybody who wants to go to this car dealer please I am begging you to go over the paperwork before you even step one foot out that door because I'm pretty sure they will get you financed through Global Lending services one of the most crookedest lending services around because they love to get your finances through the most crooked place that they love to deal with Global Lending services by the time we're done paying for the car it'll be over $60,000 for a cheap 2024 Mitsubishi Mirage the dealer should be ashamed of their selve for putting hidden stuff in without letting anybody know and having someone sign a blank screen is total bull crap and on top of that this dealer should be ashamed of their xxxx self for what they did hidden stuff into the financing and refusing to remove extended warranty that cost $7,000 I'm just putting it out there again please do not deal with this crooked car dealer unless you want to be screwed over like we got screwed over big time by them More

My name is Rashida Williams, and I just purchased a Mitsubishi Eclipse Cross from North Coast Mitsubishi Cleveland. My salesperson, Zee, was absolutely amazing. He is a very kind and patient person and Mitsubishi Eclipse Cross from North Coast Mitsubishi Cleveland. My salesperson, Zee, was absolutely amazing. He is a very kind and patient person and took his time going over all the features with me to make sure I was comfortable and confident. I wasn’t originally looking for a brand-new vehicle, but Zee explained Mitsubishi’s long warranty and showed me the Eclipse Cross—and I completely fell in love with it. I’m so glad I trusted his recommendation. A huge thank you to Zee, Donald, and Eric for working so hard to make this happen for me. 15 out of 10 for Zee! I will definitely be sending him more business. I truly love my new vehicle! More

Kindly stay away from this dealership. All damages were hidden from customer and later blamed by their salesman dominic saying it was damaged by customer. They share pictures and videos All damages were hidden from customer and later blamed by their salesman dominic saying it was damaged by customer. They share pictures and videos with out showing any of the damages and they never disclose ..after seeing the vehicle onsite when i asked dominic about damages he kept silent . Doesnt respond to calls nor emails. Also please beware the online document signed in their ipad will never be sent. Manager Migel has not even responded to the email sent that tells you how they treat customers More

I was sold an unsafe car from Northcoast Mitsubishi. I informed the salesman that the lights weren’t working properly, he assured me they would be fixed by the time I drove away. One month later I am ge I informed the salesman that the lights weren’t working properly, he assured me they would be fixed by the time I drove away. One month later I am getting the run around about having my headlight and blinker fixed. I have taken it up numerous times without resolution, getting told that the body shop ripped out the headlights and they are going through insurance to get them paid for. That is not my problem because at the end of the day, I still do not have proper headlights and blinkers nor the sockets for them to be hooked into. Also, a week after purchasing this car it’s now running rough when idling and Mr. Brett stated they don’t hear or see the issue I’m having, so that wasn’t fixed either. This has been an inconvenience and this dealership does not care. More

I had one of the worst car buying experiences with North Coast dealer. I spent two full days working with them on a car originally priced at $18,500. From the beginning, they tried to push a VIP Titanium se Coast dealer. I spent two full days working with them on a car originally priced at $18,500. From the beginning, they tried to push a VIP Titanium service contract which costs $1.86/day for 72 months — totaling over $4,800 — and told me it was mandatory. The next day, I called back and asked if I could buy the car without the service contract, and they agreed. I confirmed everything before driving back again to finalize — because I didn’t want to waste more time. But when it came to closing, they suddenly increased the price of the car from $18,500 to $19,999, without any valid explanation. It felt extremely greedy, dishonest, and misleading. I’ve dealt with many car dealers before, but this experience was by far the most frustrating. If you value transparency and professionalism, I recommend you look elsewhere. This place gave me zero trust and left me disappointed. More

TERRIBLE SERVICE. I was due for a free oil change per my extended warranty. I booked an appointment For June 6 and brought my car in the night before. I waited for t I was due for a free oil change per my extended warranty. I booked an appointment For June 6 and brought my car in the night before. I waited for them to call me on Friday. I called them about 3 times on Friday, and every time I received the message that the people in the service department were busy and they would call me back. it turned into Saturday and I still hadn't heard a word from their service department. I call again and get the same message. I tell them that I am still waiting to hear back from them, and I don't even know what they were doing with my car. the customer service person assured me that someone would call me before they closed on Saturday. well THAT DIDN'T HAPPEN. They are closed on Sunday. Monday I had to hitch a ride to work from my coworker because I did not have a car. I received ZERO CALLS from them all day Monday, June 9. I call at 3pm and I get the EXACT SAME runaround that I received the previous two days. I call the person who sold me my car. he says they are short staffed. I get it but NOBODY has called me about my car AT ALL for 4 DAYS. did they give me an oil change? did they look at the axle like I requested? I don't even farking know because they WILL NOT CALL ME. I am being duped. I foolishly spent my money on this 'warranty' and now they're making it impossible to have it honored. congrats, you win. This place is absolute garbage. Terrible car service and even more terrible customer service. IDGAF about the hundreds of positive reviews they have here, don't waste your money here. Go somewhere else. More

I purchased a vehicle from James Woost. Communication was quick and easy. He responded to me immediately and made purchasing the vehicle simple. He was real and down to earth. Would definit Communication was quick and easy. He responded to me immediately and made purchasing the vehicle simple. He was real and down to earth. Would definitely come back and see James again! More

This is the Absolute worst dealership I have ever dealt with... Any good review on this place is fake... I wouldn't refer this place to my enemy . If you do decide to still go there after this review. DONT with... Any good review on this place is fake... I wouldn't refer this place to my enemy . If you do decide to still go there after this review. DONT SEE JAMES.. He will literally not ever call you back. Zero communication skills. They only got 1 star because it wouldn't let me give Zero More