North Country Ford Lincoln

North Country Ford Service Visits The last two service visits I have had at North Country Ford have been nothing but the best. Jack Hackman has been a great service advisor and I will The last two service visits I have had at North Country Ford have been nothing but the best. Jack Hackman has been a great service advisor and I will be going to him for all of my service needs. His technician (Doug?) was very thorough in the diagnosis of the problem and did a great job providing the warranty company with the documentation they needed to approve the work. The fast lane oil change crew also provide great "in and out" service. More

All frustrations resolved I took my car in to North Country Ford for a recall repair. The repair was initially supposed to be a 2 hour repair, but after inspection they found t I took my car in to North Country Ford for a recall repair. The repair was initially supposed to be a 2 hour repair, but after inspection they found that they would need to replace my whole power steering gear. They ended up keeping my car all week, which would of posed a great issue for me, given my schedule. Brent reserved a loaner car for me right away and I didn't miss a beat. When I went to pick up my car the engine light was on, and I was immediately frustrated that my car wasn't fixed. When I talked to Brent he told me that service guy said the light was on when he looked at it. I know for a fact it wasn't, so I became even more frustrated that they were trying to get money out of me for the repair. Brent picked up on this right away and sent the car back through to get a diagnostic check which he did free of charge. They found a minor issue and fixed it for me at no charge. Brent's calm manor of communication was key in this situation, and he ensured that I was completely satisfied when I left. I always feel as though repair places are trying to take all of your money, which makes me very skeptical. Brent put some confidence back in me, that not every place is the same. Brent and North Country have one more success story under their belt. More

Oil change and tire rotation Service was excellent. I didn't have an appointment, they told me the wait would be about 2 hours and I thought that was reasonable given it was the m Service was excellent. I didn't have an appointment, they told me the wait would be about 2 hours and I thought that was reasonable given it was the middle of the day as well. More

Traded in 2014 Fiesta for 2016 Fusion I traded in a 2014 Ford Fiesta for a new 2016 Ford Fusion and I'm super excited!! The Fiesta got better gas mileage but I feel safer in the bigger Fus I traded in a 2014 Ford Fiesta for a new 2016 Ford Fusion and I'm super excited!! The Fiesta got better gas mileage but I feel safer in the bigger Fusion and it drives like a dream!! Matt, Perry, Roger and Elizabeth did a great job at helping me every step of the way and I am very grateful for their help!! More

Buy an F150 at North Country - no disappointments!!! Go see Tim Angel. No nonsense vehicle buying. No sales pitch, just straight up help and trying to do the best for you vs them. The dealership respects Go see Tim Angel. No nonsense vehicle buying. No sales pitch, just straight up help and trying to do the best for you vs them. The dealership respects your time and money. Our family will never buy a ford anywhere else again. More

Not very happy right now with North Country Ford Last September I discovered my heat was not working in my 2013 Edge. I brought it to service and they had to reprogram the computer system. It worked Last September I discovered my heat was not working in my 2013 Edge. I brought it to service and they had to reprogram the computer system. It worked fine the rest of the winter. A couple of weeks ago; after running my air conditioning all summer, I discovered that my heat was not working again. I called for a service appointment and the soonest they could get my Edge in for service was 2 weeks out. Today when I brought my Edge in to the service department they informed me it was not the program this time but a particular part had stopped working and they would have to replace it. Living in Minnesota, I will need my heat. The part that upset me was: my warranty expired at 36,000 miles, my car had 36,728 miles on it. More then likely when I called in for service I was under my 36,000 miles, but because I had to wait the 2 weeks to get in, my service call cost me $238.20. Christine Schulze was very nice, and polite, in no way do I blame her , she was just doing her job. More

Didn't get what was scheduled Called and booked a full synthetic and tire rotation. Waited 70 minutes to get the oil changed and tire rotation, then found out that they put in a B Called and booked a full synthetic and tire rotation. Waited 70 minutes to get the oil changed and tire rotation, then found out that they put in a Blended oil and didn't rotate the tires. The person that took the appointment only entered the words "Oil changed". They then proceeded to tell me it was my fault, because I should of told them when I dropped the car of that I wanted a full synthetic oil change and tires rotation. More

Quick Service! I scheduled an annual maintenance oil change with the full 30,000 tune up. On the phone they had told me it would take a little over an hour and I sai I scheduled an annual maintenance oil change with the full 30,000 tune up. On the phone they had told me it would take a little over an hour and I said I would wait. I arrived at the scheduled time, but also asked if they could complete tire rotation. ( I didn't realize it was part of the tune-up.) Either way-they were done in less than an hour, everything was done, AND they realized I had a QuickLane free oil change. SCORE! Thanks much! More

Service Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happen Jack Hackman : I could see he was very busy but he took care of me in a very professionable and courteous way. He kept me abreast of what was happening and explained to me what was done. I would ask for him the next time I need service. Thanks, North Country Ford Kenneth Lowell Parrish More

Super friendly people! I had a superb experience with each of the three people who were part of my car buying experience. Mark T in Internet Sales was laid-back and calm and I had a superb experience with each of the three people who were part of my car buying experience. Mark T in Internet Sales was laid-back and calm and got me a deal that I was very happy with. Brandi knows her Auto Armor stuff and educated me on the reasons to change my mind about the protection package; Roger in Finance was simply delightful to work with. Everyone was friendly and welcoming. The free initial oil change and the Holiday gas cards are really great perks too. Super clean dealership. Loved my entire experience. I'd give them an 11 on a scale of 1-10! And I totally love my new Ford Edge! More