North Country Ford Lincoln

My favorite dealership. I never thought I would say I enjoy going to a car dealership, but I can say that about North Country Ford. The car salesmen don't fit the stereotype, I never thought I would say I enjoy going to a car dealership, but I can say that about North Country Ford. The car salesmen don't fit the stereotype, and the service is outstanding. My 2009 Mountaineer is no longer under warrantee, but I go out of my way to bring it here because of the quality of the work and the excellent customer service. I've been in plenty, but this is the only dealership that I can actually say I like going to. More

Buying or just getting service, expect great things! We've bought 1 car and have had service done here twice. It was lightning fast, which may not be the best thing for the mechanics especially if they'r We've bought 1 car and have had service done here twice. It was lightning fast, which may not be the best thing for the mechanics especially if they're commission based off of job times, but I've had to wait very little for the services I've had done which includes some noises from the 09 Focus that we bought, and a Steering Shaft recall on my 2005 Crown Vic. The service department was polite and courteous. I don't know why they need the door for a 28 year old male, but hey I won't complain! The Ford dealers around the cities are great. Midway Ford did work for my company and they were just as amazing as North Country! I'll make them my first stop when I'm in the market for my post-college car. Thanks! More

Great Love my 2012 Ford Edge. The service department is clean, quick, and efficient. Love the car wash. You fixed the mi stacks that had been made at the Love my 2012 Ford Edge. The service department is clean, quick, and efficient. Love the car wash. You fixed the mi stacks that had been made at the Duluth Northstar dealership a week ago. More

Pleasure to work with I stopped at the dealership and talked with Tim Angell about a new service truck. He knew exactly what we were looking for. I really appreciated the n I stopped at the dealership and talked with Tim Angell about a new service truck. He knew exactly what we were looking for. I really appreciated the no haggle price. The truck came on time and is working great for us. I would highly recommend Tim Angell in fleet sales he was a pleasure to work with. Jeff Nowthen Plumbing Inc More

Great employees! Having recently purchased three trucks from North Country Ford, I can honestly say that it was fast, efficient and painless. Very little downtime, n Having recently purchased three trucks from North Country Ford, I can honestly say that it was fast, efficient and painless. Very little downtime, no haggling, and hassle free. I appreciate their "no nonsense" approach to selling vehicles and would recommend this dealer to my friends and associates. Great employees with great attitudes truly do make a difference. President, Elements, Inc. More

EXCELLENT! We ALWAYS get EXCELLENT service at North Country Ford! The staff is very friendly and upbeat! They EARN your respect! Appointments seem to be easy to We ALWAYS get EXCELLENT service at North Country Ford! The staff is very friendly and upbeat! They EARN your respect! Appointments seem to be easy to book, as well! Brent Johnson, in service, is great! More

Oil change for first timer As a first time vehicle owner, I am still figuring out all the necessary ins and outs of taking care of my car. When I went in for my first oil change As a first time vehicle owner, I am still figuring out all the necessary ins and outs of taking care of my car. When I went in for my first oil change and to pick up new license plates, I was helped by friendly employees who didn't make me feel like I was inconveniencing them with my questions. It was done in 45 minutes and when I went out my new license plates were on and the car was washed too! What an awesome surprise. More

Mildly dissappointing I had an appointment for 9:15 AM and I was going to wait at the shop because they said it would take 2 hours. I ultimately decided to go home and the I had an appointment for 9:15 AM and I was going to wait at the shop because they said it would take 2 hours. I ultimately decided to go home and they said it would be done by 3 PM. At 3:00 PM received a call to tell me that they had not even looked at it yet, They did not complete all the repairs and did not wash the car as requested. To be fair, however, a part had to be ordered, but it took 8 hours to tell me that. More

Excellent experience! Dave Christopher was my Service Advisor. He was very friendly and knowledgeable. They had my car for a little bit and then called letting me know I Dave Christopher was my Service Advisor. He was very friendly and knowledgeable. They had my car for a little bit and then called letting me know I could pick it up. I went back, it had been washed (very nice touch) it was fixed. Dave gave me his card and said if for some reason you have any more problems give me a call. I thought that was great to have his name and number just in case. Very pleasant experience, thank you Ford! More

Rude sales manager- terrible customer service-customer lost I bought a used Avalon. After taking delivery of car it had a bad order of smoke that I did not notice when test driving due to a cold. the Car Fax I I bought a used Avalon. After taking delivery of car it had a bad order of smoke that I did not notice when test driving due to a cold. the Car Fax I was given also stated it was a non smoking vehicle. Salesman tried to use ionizer to get rid of oder but it did not help. I found another Avalon at another Luther dealership and decided to return first Avalon taking advantage of Luther 5 day/ 500 mile satisfaction guarantee. I was vey disappointed with how I was treated on the return. Salesman was clearly irritated with my decision. The service level dropped dramatically. The used car manager insisted that I pay back the Luther gift card that was given to me for the purchase of the original car, $100 dollars of which I spent at another Luther dealership buying floor mats for the original Avalon that did not have any mats in it. I questioned the used car manager as all purchase were made inside the Luther family of dealerships. It did not make sense to me that he was asking me to pay back this promotional gift card. I explained that I had been a 16 year customer of North Country Ford and that his decision was leaving me as an unhappy customer. He was rude and argumentative in the discussion. I made it clear that I would not ever buy another vehicle form North Country Ford and would make sure everyone I know was aware of how I was treated at this dealership. He said he didn't care what I did and walked away. The credit representative apologized for the sales managers behavior and did his best to smooth over the situation. He offered me the gift card with a remaining balance of roughly $140 dollars which I declined. If a dealership is going to have a 5 Day / 500 mile satisfaction guarantee you should not make your customers feel unwelcome you to use it, especially if there is something deficient about the original vehicle purchased. You are in the service industry. How do you have a person in a management roll that behaves the way this used car manager did. There are a lot of dealerships out there to choose from. NC ford has been my local dealership for 16 years. Due to the behavior of this employee, I assure you I will never buy another vehicle at NC ford again and will think twice about a Luther dealership in general More