Andy Malm
Andy Malm at North Country Ford Lincoln

Andy Malm

Business Manager

North Country Ford Lincoln

10401 Woodcrest Drive NW
Coon Rapids, MN 55433

4.9
474 Reviews
4.9

474 Reviews

Write a Review

474 Reviews of Andy Malm

September 13, 2026

Dealership Rating
Employee Rating

Ryan service manager at North Country Ford is ABSOLUTELY AMAZING at what he does!!! Ryan is PHENOMENAL with his customer service!!! Ryan is OUTSTANDING with his communication!!! Ryan GENUINELY takes c More

by Jason Bates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Christopher, Charlie Odden, Tom Reil, Mark Tallarico, Chris Schultz, Chad Bender , Ryan (Service Manager). 100 STARS!!! ⭐🌟💫⭐🌟💫⭐🌟💫⭐🌟💫⭐🌟💫

Sep 14, 2026

North Country Ford Lincoln responded

Hi Jason. We take customer feedback seriously, and it's upsetting to know that you had such a negative encounter. I would appreciate the opportunity to speak with you directly about what happened so we can address this issue and improve our service moving forward. Please call me anytime. Thank you, Bill Johnson - Service Manager - 763-331-7062

Sep 22, 2026

Jason Bates responded

Ryan service manager at North Country Ford is ABSOLUTELY AMAZING at what he does!!! Ryan is PHENOMENAL with his customer service!!! Ryan is OUTSTANDING with his communication!!! Ryan GENUINELY takes care of his customers!!! I needed to get my car in for service and Ryan got me in sooner than I expected with a rental!!! Ryan gets the job done!!! No questions asked!!! Thank you Ryan!!! I TRULY APPRECIATE YOU!!! The service manager Ryan is kind and respectful. This guy Ryan who is actually the service manager should be given a raise and a promotion as soon as possible!!! This guy is top-notch!!! Ryan is understanding to customers needs. He has compassion and empathy when it comes to dealing with customers. My interaction with the service manager Ryan at North County Ford has made me feel valued and respected as a customer!!! With that being said. I will ALWAYS be a LOYAL customer to North Country Ford!!! THANK YOU RYAN!!! I APPRECIATE YOU!!! 🙏🏼 Fortunate for my experience with service manager Ryan!!! It has TRULY given me a GREAT experience with this place!!! ❤️ Mark is an awesome salesperson great customer service skills very kind and polite great at what he does the financing Guy Tom is also amazing!!! Tom Reil finance advisor is ABSOLUTELY PHENOMENAL at what he does!!! I really want to recognize him!!! This guy don't mess around and 💯% gets the job done!!! No questions asked!!! Thank you Tom! Andy service manager is phenomenal at what he does top-notch amazing customer service!!! Somebody please give Andy a raise and they promotion as soon as possible seriously!!! This guy here goes above and beyond and truly takes care of his customers!!! Service advisor Taylor is also phenomenon she takes care of business and goes above and beyond this place is phenomenal!!! I absolutely loveMark he is the best in the business!!! 💖 Jake over in the QuickLane is the BEST!!! Customer service at it's FINEST!!! JAKE IS TOP NOTCH!!!🚀 Service manager Ryan was EXTREMELY HELPFUL and a BLESSING!!! Very PROFESSIONAL!!! Service manager Ryan gave me an OUTSTANDING experience at North Country Ford!!! I WILL ALWAYS BUY A VEHICLE FROM HERE AS LONG AS I LIVE!!! Somebody please recognize Ryan for his professionalism and how he treated me as a customer!!! Because this guy is ABSOLUTELY AMAZING!!! 🥳 Emily at North County Ford is also AMAZING!!! Somebody please give her a raise and a promotion as soon as possible!!! 💰

Sep 22, 2026

Jason Bates responded

Ryan service manager at North Country Ford is ABSOLUTELY AMAZING at what he does!!! Ryan is PHENOMENAL with his customer service!!! Ryan is OUTSTANDING with his communication!!! Ryan GENUINELY takes care of his customers!!! I needed to get my car in for service and Ryan got me in sooner than I expected with a rental!!! Ryan gets the job done!!! No questions asked!!! Thank you Ryan!!! I TRULY APPRECIATE YOU!!! The service manager Ryan is kind and respectful. This guy Ryan who is actually the service manager should be given a raise and a promotion as soon as possible!!! This guy is top-notch!!! Ryan is understanding to customers needs. He has compassion and empathy when it comes to dealing with customers. My interaction with the service manager Ryan at North County Ford has made me feel valued and respected as a customer!!! With that being said. I will ALWAYS be a LOYAL customer to North Country Ford!!! THANK YOU RYAN!!! I APPRECIATE YOU!!! 🙏🏼 Fortunate for my experience with service manager Ryan!!! It has TRULY given me a GREAT experience with this place!!! ❤️ Mark is an awesome salesperson great customer service skills very kind and polite great at what he does the financing Guy Tom is also amazing!!! Tom Reil finance advisor is ABSOLUTELY PHENOMENAL at what he does!!! I really want to recognize him!!! This guy don't mess around and 💯% gets the job done!!! No questions asked!!! Thank you Tom! Andy service manager is phenomenal at what he does top-notch amazing customer service!!! Somebody please give Andy a raise and they promotion as soon as possible seriously!!! This guy here goes above and beyond and truly takes care of his customers!!! Service advisor Taylor is also phenomenon she takes care of business and goes above and beyond this place is phenomenal!!! I absolutely loveMark he is the best in the business!!! 💖 Jake over in the QuickLane is the BEST!!! Customer service at it's FINEST!!! JAKE IS TOP NOTCH!!!🚀 Service manager Ryan was EXTREMELY HELPFUL and a BLESSING!!! Very PROFESSIONAL!!! Service manager Ryan gave me an OUTSTANDING experience at North Country Ford!!! I WILL ALWAYS BUY A VEHICLE FROM HERE AS LONG AS I LIVE!!! Somebody please recognize Ryan for his professionalism and how he treated me as a customer!!! Because this guy is ABSOLUTELY AMAZING!!! 🥳 Emily at North County Ford is also AMAZING!!! Somebody please give her a raise and a promotion as soon as possible!!! 💰

December 09, 2024

Dealership Rating
Employee Rating

Great buying experience. I called ahead and when I arrived the truck was pulled up front, running, and with the heated seats going. Very nice on a chilly day. More

by jj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Jonas

November 12, 2024

Dealership Rating
Employee Rating

Great experiance,Matt,greg and Dave were always there explaning the process of ordering my truck . More

by Raellena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Casper, Greg Veum, Dave Latta , Matt Casper

November 04, 2024

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Employee Rating

Prices are a bit high, selection was good. Transaction took longer than I expected. Still have not heard when cracked windshield will be repaired. More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Anderson

November 02, 2024

Dealership Rating
Employee Rating

The price of our new vehicle was very reasonable and we were pleased with the value given for our trade-in. Charles and Majaaz in Sales were easy to work with and very helpful. Andrew made the financing pr More

by katnjeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Majaaz Bozai, Charles Crittenden

October 02, 2024

Dealership Rating
Employee Rating

Very good overall. Hoping for a little more value on our trade-in, and a service oversight on the key fob the day we picked up our Nissan Rogue could have been avoided More

by gvmaloney12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 29, 2024

Dealership Rating
Employee Rating

Very good dealership. I would recommend them to everyone. Glad to do business with them. More

by jjvalleycreek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Veum

June 26, 2024

Dealership Rating
Employee Rating

North Country Ford treated me very fairly from order to delivery. They were more than fair on my trade and my new Ranger was delivered just as ordered. Jeff Jones, Matt Casper and Andy Malm were the real More

by Bluebirdbusman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Jones, Devon Buege , Matt Casper, General Sales Manager

June 10, 2024

Dealership Rating
Employee Rating

Geoffrey Knapp is my go to sales rep at North Country Ford. Repeat customer and plan to see him again in 4 years. Communication is very important to me. I don’t like to waste my time, wonder what is g More

by Jimmy S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geoffrey Knapp

June 08, 2024

Dealership Rating
Employee Rating

Exelente service, I will definitely come back for my next purchase, Anderw Malm and Scott were amazing. Thank you. More

by Rolando B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Scidmore

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