North Country Ford Lincoln

No pain! I called the dealership on the phone to ask about a truck they had on their website. Three hours later I drove away in that truck. I got a fair pric I called the dealership on the phone to ask about a truck they had on their website. Three hours later I drove away in that truck. I got a fair price for my trade, and no pressure to buy anything I didn't want. What more could a guy ask for? I've purchased two vehicles from North Country now, and plan to go back again when the time comes. More

Service Long time customer of NCF, they are always friendly and straight forward. Kelly actually remembered my phone call from 2 days before regarding the pr Long time customer of NCF, they are always friendly and straight forward. Kelly actually remembered my phone call from 2 days before regarding the problem with my tire leaking air. Repairs and service done in a timely fashion. More

Fast response, classy dealership I found myself suddenly in the car market when the engine of my old car blew up during a cold spell in March. I email requests to several dealerships I found myself suddenly in the car market when the engine of my old car blew up during a cold spell in March. I email requests to several dealerships in the area for price quotes for an F-150 with detailed specifications. Scott Smith at North Country Ford was all over it. By the end of the day I had a mail box stuffed with detailed listings of various F-150's in different price ranges. The rest of my inquiries responded days later. Too late. North County's price quotes were competitive right of the bat. I had done some research at Edmunds. By the end of the day Scott was showing me cars. He was ready for me. He had an F-150 at the edge of my price range, posing in one of the delivery bays. It was tricked out. After eating away at my mind for 10 minutes, it was a go. A mint, beautiful F-150 XLT quad cab with 6.5' bed, just like I had asked for. We had a deal just like that. I had prearranged financing with my bank so taking possession was easy. I have had the truck for 3 months and couldn't be more pleased. I got the tags and title quickly. I will continue to have the truck serviced at North Country because that operation is just as impressive as the sales. More

Luther Dealerships Between myself, my wife, and my two daughters we have 3 Toyota's, a Hyundai, and a Mustang. North Country has always been a relatively good dealershi Between myself, my wife, and my two daughters we have 3 Toyota's, a Hyundai, and a Mustang. North Country has always been a relatively good dealership (I used to have a pick up truck from them also) but we were really happy when Luther took them over because we get great service on our Toyotas from the Luther Toyota dealership. No matter what brand you like or are in the market for I think the Luther dealerships are a step above the others in both customer care and service. Unlike some dealerships they figured out how to keep their customers happy and coming back. We have always had excellent service from them and intend to keep going back for new cars and service...... More

Made it easy Not a fan of "shopping" for cars as it can get tedious and frustrating with all the options, finances, time, etc. I intended to "shop around" more th Not a fan of "shopping" for cars as it can get tedious and frustrating with all the options, finances, time, etc. I intended to "shop around" more the day I bought the car, but was very pleased with the dealership, the vehicle, and the people involved in selling me a new vehicle and trading in my old one. I was treated very well as a customer which made my decision a lot easier. More

Excellent customer service!! I recently brought my car in for a full-service oil change. I also had a transmission flush at the same time. I called to follow up on the transmissio I recently brought my car in for a full-service oil change. I also had a transmission flush at the same time. I called to follow up on the transmission flush. Tom answered all of my questions and took extra time to look through my paperwork from prior visits. He explained in detail what the process is for a transmission flush and what they are looking for in the fluids. I was so impressed with the time Tom spent with me. I have all of my maintenance done at North Country and will definitely continue to do so. More

Service Kelly was as friendly and personable as could be. I talked to someone in management and they were very eager and willing to work with me to ensure my Kelly was as friendly and personable as could be. I talked to someone in management and they were very eager and willing to work with me to ensure my happiness. More

Purchase 2014 Ford Escape "Elvis" was great at finding the car we were looking for. He listened to what we thought we needed in an Escape and found one that really fit us and w "Elvis" was great at finding the car we were looking for. He listened to what we thought we needed in an Escape and found one that really fit us and we are pleased with the way he went about the process of getting into us that car. Great salesperson to work with. More

First Time Experience with Dealership After setting up an account online and booking a service, I asked that the service department call me to discuss the services I needed as there was mo After setting up an account online and booking a service, I asked that the service department call me to discuss the services I needed as there was more I wanted done than the options gave online. I set up the appointment 3 days in advance and never received a call. When I dropped off my vehicle, although I created an account online and scheduled the appointment online, they had to take all my information again and then made me feel as though they didn't really want to take down all my concerns about the vehicle. When I was quoted a price on a new key to be made and a new remote, I was not informed about additional costs that appeared on my final bill. When I received a call about the A/C as that was one of my concerns, they told me there was a wiring problem and that's why the A/C was not blowing cold air and that I should also charge the unit for another $260 charge although it was not empty. $260 for what? I had them check the brakes and on my final work order form they have the same words on my brakes as they do for the tires and the same measurement, how is that possible since they are measured in different manners? I also had a multi-point inspection completed so I could feel safe that everything was good and no further maintenance needed to be done. Great News, everything came out in the inspection as Green- Inspection Result OK.....But I am curious on two of the inspection items, one is that they checked the windshield for cracks, chips or pitting and it was checked green even though there are two pitted/cracked spots right in front of the driver's view and two- They checked all exterior lights and I got another green check and guess what, one of the side lights is missing because I took it out to go buy a new one and I haven't replaced it yet. To top it off, after picking up my car and starting it, I turned it off and the engine kept running, it has never done that until I took it here. I tried a few more times and the engine kept running even though I turned the key off and took the key out of the ignition. Do you think I should take it back to this dealership, I am kind of scared at this point. I would say that this dealership gets a big thumbs down from me. More

North Country Ford The enitre experience met all my expectations and more. Dave wanted to match the vehicle that would meet my needs and driving habits. I will go back i The enitre experience met all my expectations and more. Dave wanted to match the vehicle that would meet my needs and driving habits. I will go back in the future and I would recommend the dealership to others. More