North Country Ford Lincoln

I called for a Recall appointment. The person on the phone said there was no recall, when I insisted they scheduled an appointment. They wasted my Saturday bcs they had no Parts and they knew it from t phone said there was no recall, when I insisted they scheduled an appointment. They wasted my Saturday bcs they had no Parts and they knew it from the beginning. It was a mandatory safety recall. Order the Parts, then schedule my appoinment. Don't have me waste 4 hours to tell me yes, we have to replace the parts and then schedule another appoinment. Very inconsiderate of my time!!! More

car serviced,brake fluid w/ moisture, i agreed to have it changed, no report on chcklist indicating a problem with brake fluid, waited 3 hrs, no update on how long service would be, didn't wash car as they s changed, no report on chcklist indicating a problem with brake fluid, waited 3 hrs, no update on how long service would be, didn't wash car as they stated they would at completion More

My wife and I purchased two new cars from North Country Ford. Her Ford Fiesta had about 4,000 miles and needed her first oil change. We made an appointment for 11:45 on Thursday to get the work completed. Ford. Her Ford Fiesta had about 4,000 miles and needed her first oil change. We made an appointment for 11:45 on Thursday to get the work completed. The service department was extremely busy due to some unforseen issues but everyone was moving quickly and efficiently to get the cars serviced and to meet the establaihed timelines. I had arranged several appointments throughout the day since we were leaving for a trip up north the following morning. I did not have time to wait for hours to get the oil changed. The team at North Country Ford did everything possible to get the car completed and me on my way in record time. They did not push anyone else out of the way they just worked harder. This shows the excellent leadership of Tom Glansman and the dedication of the workers at this location. In fact Tom actually helped to rotate the tires when the car was being worked on. Shauna and Sean at the front desk helped to direct the customers and deal with the paper work so the jobs were recorded and the clients understood what was happening at all times. I would recommend this team to anyone who wished to work with a group of people who take pride in their job and their performance. They did a great job! More

Best service I have ever received on a new vehicle. Kudo's to Mike for his professional demeanor and attention to detail. I glanced at him inside my new Lincoln detailing the windows after our new pet Kudo's to Mike for his professional demeanor and attention to detail. I glanced at him inside my new Lincoln detailing the windows after our new pet left some puppy nose-art on the windows. Thanks Mike for going the extra mile. North Country has a valuable asset in Mike and his ability to interact with customers. Family owned 7 new Ford vehicles over the years. Great team. Regards, Bill Kendle MKX, MKZ More

Ken was beyond rude. And sadly, it isn't the first time he has been rude to me. My family has been going to North Country Ford for as long as I can remember, and as of late (with Ken's help) I have s time he has been rude to me. My family has been going to North Country Ford for as long as I can remember, and as of late (with Ken's help) I have seriously considered taking my business else where. Not only is he rude, he is unprofessional and inconsiderate. He does not take ownership for his mistakes, and then is unwilling to own it once he is called out on that mistake. I understand that we are all humans, we all make mistakes, but that is not the case with Ken. IF I take my business back to North Country Ford I do know that I will NOT be working with Ken. It is unfortuante that the feelings are this way because I LOVE the rest of the employees of NCF...it is so awesome to walk in & have them all smile at you & some even know you by name. Ken, you are nothing but an embarassement to North Country Ford & the Luther family. More

I love my Ford dealer. Everyone I encounter at this dealer are always so nice, friendly and professional. I am treated like a valued customer no matter what I am there for, whether it is a simple oil c dealer are always so nice, friendly and professional. I am treated like a valued customer no matter what I am there for, whether it is a simple oil change or the purchase of yet another vehicle. Brandon explained what they were going to do to my car and then came to tell me there was a recommendation to change the air filter. I really appreciated knowing ahead of time. Plus the prices are very reasonable. We have 2 fords in our family and both were purchased at this North Country Ford. We always come back!! Thanks! Jan Buck Ford Escape owner More

I was promptly greeted, explained what I needed done, and let them do the rest. The service was delivered promptly and met my expectations perfectly. Kelly Casper was very informative and wonderful to work w let them do the rest. The service was delivered promptly and met my expectations perfectly. Kelly Casper was very informative and wonderful to work with. More

I am a college graduate who just got my first afoul time job and I had to get a car. I didn't have any idea of what to expect but when I arrived at North Country Ford the were immediately there. They were f job and I had to get a car. I didn't have any idea of what to expect but when I arrived at North Country Ford the were immediately there. They were friendly and informative but not at all pushy. They helped get me down to monthyly payments I could afford on my own credit. The experience was nothing but positive. More

After taking my vehicle in for minor service, I was treated courteously, service was quick, staff friendly, and the waiting area was pleasant and had WI-FI, TV's, and coffee. I didn't mind the short w treated courteously, service was quick, staff friendly, and the waiting area was pleasant and had WI-FI, TV's, and coffee. I didn't mind the short wait at all. More

Went in for our free new owner 5000 mile oil change and was surprised to also receive tire rotation and multi point inspection. I was offered a shuttle ride home, but relaxed in the waiting area. Plenty of was surprised to also receive tire rotation and multi point inspection. I was offered a shuttle ride home, but relaxed in the waiting area. Plenty of space in the the comfortable waiting area where you could watch TV, read the paper or various magazines, or sit at a table and work on your iPad. Couldn't pass up the free, fresh popcorn. My car was washed before it was ready to go, another bonus. Great friendly service! More