North Country Ford Lincoln - Service Center
Coon Rapids, MN
1,261 Reviews of North Country Ford Lincoln - Service Center
This is the second time in less then 4 months that I needed to bring in my vehicle for service, a vehicle that has less then 50,000 miles on it... First because of a bad factory issued seal that lead to needed to bring in my vehicle for service, a vehicle that has less then 50,000 miles on it... First because of a bad factory issued seal that lead to the transmission going out and costing $3600.00, and now 4 months after they do a complete overhaul they tell me my engine was starved for oil and needs to be replaced for $6000.00 No oil light came on, the engine never got warm, There is no oil leak in the engine, nothing was seemingly wrong till it made some noise and I brought it in! Their explanation was that no light will go on if it has X amount of oil? If the engine is being damaged and is "Starved" for oil, shouldn't Bells and Alarms go off at that point?!?!?!? And if the oil and everything was checked just 4 months prior, how was it starved for oil as well, or did they not check everything as they said then? I really had no desire to get this vehicle fixed and sink more money into this lemon of a car sold to me by Ford, so upon being told it needed this extensive work I contacted a salesman and started working with them to get another new vehicle. We couldn't come to a working monthly payment to begin with and he said he was going to see if a split payment, one were it was lower to start and higher later would work, but two days later he had not called me back... Same with the service department, they were going to see if replacing just the heads would get me by for awhile, after no response from either of these gentlemen I just came up and took the truck home and will see if my normal mechanic can do anything for me. This is also not the first issues I have had with this SUV since buying it and I am so disappointed in Ford not standing by the quality of it's cars and refuse to do the right thing and take care of these issues at the least a greatly reduced cost to the buyer, if not free. No car should have these issues at less then 50k miles. I do wish to express that I have no issues with any individuals or treatment by anyone, mainly because I understand the people I was dealing with directly have no real power to do what needs to be done to fix this, but no one went out of their way to be a real assistance either. More