North Country Ford Lincoln - Service Center

Great, quick, and friendly service. Luther is our families dealership. Both me and my wife own from Luther automotive. Keep up the great job. Thanks Brent Johnson for the friendly custom Luther is our families dealership. Both me and my wife own from Luther automotive. Keep up the great job. Thanks Brent Johnson for the friendly customer service. More

Disappointing We purchased a brand new pick up in 2016; which was a very good experience. Since the we have been using your service department. We have had three ex We purchased a brand new pick up in 2016; which was a very good experience. Since the we have been using your service department. We have had three extremely disappointing experiences. The last time , we had a 9:15 a.m.appt.to get a latch replaced on a door. When I arrived I asked if they could also do an oil change, shortly after that I saw my truck on the hoist. At about 1:30p.m. I no longer saw my truck in the service bay. Several times I walked up to the service counter inquiring as to the whereabouts of my vehicle, as it was no longer visible in the service bay. The people at the counter could not give me an answer. So finally at 5:00 p.m. the service person came out and said he didn’t know I was going to wait for my vehicle, however when I checked in I told him I was waiting. He also told me that when they replaced the latch they allow the vehicle to warm up. Keep in mind that our vehicle was not visible for at least three hours in the service bay. After spending 8 hours waiting,,,, I went on the internet to see how long it would take to replace the latch on a dorm of an F 150 pickup, I watched the video and took approximately 30 minutes to do one door. When I walked up to the service counter, I also noticed a truck that looked like mine sitting out in the parking lot, adjacent to the service doors and noticed someone sitting inside and another gentleman standing outside the vehicle. This was at approximately 2:00p.m. And unfortunately I did not go over and verify if this was my truck. If this was my truck and it needed to be warmed up, why did they not have it in the service bay? This is the 3rd extremely disappointing experience I have had with your service department. I will not be returning to have any of my vehicles serviced at your facility. The previous time I had a bad experience I talked to a manager. Feel free to contact me if you want mor information. More

Great service from all The scheduled Oil change/tire rotation, while I waited, turned out to be much more than expected. On the way to appointment, the accelerator started The scheduled Oil change/tire rotation, while I waited, turned out to be much more than expected. On the way to appointment, the accelerator started to act funny with the Engine & Wrench lights coming on. When checking in, the helper redirected me from the oil change desk to service desk after hearing about the trouble lights. Jack Hackman quickly diagnosed the problem being with the throttle body actuator and while checking the system noted that my Escape also had a gas pump recall flagged for it. Jack indicated that all parts were in house and though they had a full schedule he would do his best to minimize my wait. With the coffee, desk & WiFi link I was able to keep busy on some work while being kept up on the status of the repairs by Jack and others. I think that I was back on my home in under 3 hours instead of the possible projected over 4 hours. My thanks to all! More

Got me in for service same day. 15,000 mile maintenance, got me in right away. Great friendly service. Waiting area is satisfactory, a bit busy/noisesy if you need to do some work. 15,000 mile maintenance, got me in right away. Great friendly service. Waiting area is satisfactory, a bit busy/noisesy if you need to do some work. Your service employee worked with roster in this survey needs updating. More

Excellent Customer Service by Jake Jake Carlson is always a pleasure to deal with, friendly, his price quotes are right on and he always gets our vehicles in to fit my schedule no matte Jake Carlson is always a pleasure to deal with, friendly, his price quotes are right on and he always gets our vehicles in to fit my schedule no matter what time I call. This is the only place we have work performed on our vehicles and all due to Jake's very positive customer service & can do attitude! More

100,000 mile service My 100,000 mile service was excellent just like every other service I have had at North Country Ford. A part broke while the spark plugs were being re My 100,000 mile service was excellent just like every other service I have had at North Country Ford. A part broke while the spark plugs were being replaced and they immediately notified me, got me a loaner car and sent me on my way to return the next day to a totally fixed vehicle. More

Super service, professional! what a great experience! Even though my vehicle needed more work, I was not pressured and was informed about the price and availability of shop time f what a great experience! Even though my vehicle needed more work, I was not pressured and was informed about the price and availability of shop time for the repairs, and that it did not have to be done immediately, which was super! More

quick lane was far from quick Upon arriving no one checked me in until I pointed it out. Appointment lasted 1 3/4 hours and might have been longer if I had not checked in with serv Upon arriving no one checked me in until I pointed it out. Appointment lasted 1 3/4 hours and might have been longer if I had not checked in with service desk. They found my paperwork which was for my completed vehicle on a desk that was vacant. Who knows how long it was there? Also, I pointed out that on previous visits I was credited $5.00 because I bought my tires there. Quick Lane personnel (3) WERE NOT WORKING TOGETHER. More

oil Change Thought you washed vehicle when brought in for service the front grill they replaced is fine but the oil Change was not never filled up the windshiel Thought you washed vehicle when brought in for service the front grill they replaced is fine but the oil Change was not never filled up the windshield washer solvent the next morning it had snowed got 9 miles down the road it’s empty no way went through a gallon in that amount of time I would think that the quick lube would be you can what for it had to make an appointment to change the oil I am sure I will not get my oil changed there if that’s the case More

Great job done. Jack got my truck in on a very busy day got it looked at and repaired so Icould get to work the next day. Great Job. Jack got my truck in on a very busy day got it looked at and repaired so Icould get to work the next day. Great Job. More