North Country Ford Lincoln - Service Center

Excellence in every facet of customer experience. I always rate North Country Ford #1 in my assessment of personal service and technical expertise. I never worry about what or how they are going to h I always rate North Country Ford #1 in my assessment of personal service and technical expertise. I never worry about what or how they are going to handle my vehicle, and I am always ready for a thorough explanation if there is the necessity of extraordinary work. After fifteen vehicles and more than twenty years of experience with North Country Ford, I can ever envision myself going to another dealer. All of North Country's people have been superb in customer service. More

sometimes they are great. Sometimes I feel taken advantage o when Igo for service, I go with open eyes. I feel like they are always trying to upsell me.once they lectured me on how to take care of my 7 year old when Igo for service, I go with open eyes. I feel like they are always trying to upsell me.once they lectured me on how to take care of my 7 year old car. Today they were pleasant and competent. More

Great service Just went in for oil change appt. that I had made on line. The staff is friendly, efficient, and got me in and out as promised! Just went in for oil change appt. that I had made on line. The staff is friendly, efficient, and got me in and out as promised! More

Service, service, service Great communications from service and sales departments. Things don't always go as planned, but they always let me know what's going on and are so wi Great communications from service and sales departments. Things don't always go as planned, but they always let me know what's going on and are so willing to work with me. That makes me even more flexible and relaxed. I still get from point A to B because they make it happen. Great job! More

Exceptional!! Great service! Good people to work with! Always great information! Wouldn't go anywhere else! Excellent customer service! Brent always meets you with Great service! Good people to work with! Always great information! Wouldn't go anywhere else! Excellent customer service! Brent always meets you with a hand shake!! Miller family is always treated with Red Carpet Service!! More

Great Customer Service I was in for an oil change and it took an hour which is fine. That tells me that the mechanics were making sure my vehicle was in top notch order. I I was in for an oil change and it took an hour which is fine. That tells me that the mechanics were making sure my vehicle was in top notch order. I really appreciate them taking the time to do this. Customer Service declined in recent years in other businesses. I know NorthCountry Ford is committed to customer service. Way to go guys. More

Recall work and customer service I brought my car in for some recall repairs, and it was a wonderful experience. I was able to fire up my computer at a desk and continue working for I brought my car in for some recall repairs, and it was a wonderful experience. I was able to fire up my computer at a desk and continue working for my job. There was a great coffee pot and popcorn to snack on. I was informed along the way as to the progress and how much longer they anticipated my visit to be. When everything was wrapped up, Dana with the warranty department got me my final paperwork and was wonderfully pleasant. I think my car may have even been washed when I arrived back at it as it was spotless and I don't think that was the case when I arrived. Kudos on a job well done! More

Great customer service This is the second car that I have bought from this dealership. At all times I have received excellent customer service. Whenever I have occasion wh This is the second car that I have bought from this dealership. At all times I have received excellent customer service. Whenever I have occasion where I need the service department everyone is extremely polite and willing to make sure that everything is taken care of ASAP. More

great dealership I had an appointment set for the first oil change on my new Escape and when we got there everything was ready. Was told about an hr but i am not sure I had an appointment set for the first oil change on my new Escape and when we got there everything was ready. Was told about an hr but i am not sure who was the one who actually spoke to me in person and it was less than that and it was ready to go. They were very friendly and we had a great experience for our first time getting things done to the Escape. The service advisor was awesome and very friendly and answered any questions we had.....thank you so much More

Outstanding personal service Brent and his service team really impressed me with his very personal treatment of me as his customer. Although not totally satisfied with the result Brent and his service team really impressed me with his very personal treatment of me as his customer. Although not totally satisfied with the results, I am still very impressed with his professionalism More