North Country Ford Lincoln - Service Center

Impossible to get help or follow up Staff is either over or not interested in customer service wait times on the phone are unbelievable. When i did talk with someone in the service depar Staff is either over or not interested in customer service wait times on the phone are unbelievable. When i did talk with someone in the service department they were friendly just terrbily hard to actually get someone. More

Unsatisfied I brought my Ford Mustang in to have the two driver's side power window switches replaced. I was told the culprit was the master switch inside the doo I brought my Ford Mustang in to have the two driver's side power window switches replaced. I was told the culprit was the master switch inside the door and that the part would be delivered in an hour. 2 hours later I was informed that the wrong part was delivered and only half of the job was able to be completed. I understand these things occasionally happen and I agreed to bring it back when the correct part arrives. Upon inspecting my vehicle prior to driving off the lot, I noticed a 1 inch tear in my door cover panel (vinyl). This car is in pristine shape and I know every detail of it inside and out. This incident undoubtedly occurred in the shop. I immediately notified the Service Supervisor who told me it will be fixed when I come back next week. I will write a follow up review upon completion of both repairs. So far I am not satisfied with this dealership. More

Service I have been going to North Country Ford for 13 years. Purchased 3 new vehicles during that time. Always been treated very well. Service is also very I have been going to North Country Ford for 13 years. Purchased 3 new vehicles during that time. Always been treated very well. Service is also very good, Thank you. More

Always great service I bought my Ford Fusion at North Country and have it serviced there. They are always fast and friendly. And the car has been awesome. I bought my Ford Fusion at North Country and have it serviced there. They are always fast and friendly. And the car has been awesome. More

irritating My immediate experience involved a customer arguing with a Customer service rep. Immediate negative reaction. Next experience... I was told to drive My immediate experience involved a customer arguing with a Customer service rep. Immediate negative reaction. Next experience... I was told to drive into the quick service lane and go to the desk for assistance. I went to the desk and told them I had a 715 appointment to check out my shocks, tires, and alignment. I was told there was no service tech in and could not be helped. I asked why was I told 715 was open on the schedule... The rep said I do not know. He then went outside and I was asked to step out and speak with Dan. Dave eventually helped me. I had alignment issues and tires that were completely damaged and beyond repair. dave immediately asked for evidence of tire rotation. Like I carry that with me!!!! Immediately putting me on the defensive. truth is I missed 1 ....1 rotation. I paid for an alignment that was blamed on pot holes??? I refused new tires. I got new tires the next day at a third party and was told it is common for new Fords to be out of alignment....VERY disappointed! Furthermore, I was told by a mechanic, Not at Ford, that I had a shock leaking. Dave told me that there was no evidence of shock leaking.... This has not been followed up on with a third mechanic, but it will be ..... Sorry, but Ford service is lacking and needs to back up there product. More

2012 Explorer Service I commend North Country Ford for going the extra mile to diagnose and resolve a difficult remote starter issue. It took a while, but they found the is I commend North Country Ford for going the extra mile to diagnose and resolve a difficult remote starter issue. It took a while, but they found the issue and fixed it. I appreciate their dedication and persistence. More

No matter how busy they are, everyone gets acknowledged. What a great place to come and feel important! Always a greeting and treatment of respect with total consideration of my needs! The staff are very kno What a great place to come and feel important! Always a greeting and treatment of respect with total consideration of my needs! The staff are very knowledgeable and have gained my trust! More

North Country Ford Coon Rapids, MN I had a very good experience. I've been going there for at least 12 years. We also bought a Ford Mustang off the showroom floor and we love it. I had a very good experience. I've been going there for at least 12 years. We also bought a Ford Mustang off the showroom floor and we love it. More

Love this dealership - Helpful, honest, and hard working!!! All I can say is this group is the best!!! Mom and I will always be a customer!!!!!! We tell everyone, when a conversation comes up about where to b All I can say is this group is the best!!! Mom and I will always be a customer!!!!!! We tell everyone, when a conversation comes up about where to buy a Ford or Lincoln, or have a car maintained, Luther Ford is the place!!!! More

Always Pleased! I purchased my Mercury Milan from North Country five years ago. They have been the only facility to service this vehicle during that time frame. I wou I purchased my Mercury Milan from North Country five years ago. They have been the only facility to service this vehicle during that time frame. I would not trust "convenience" shops to even change the oil. It has been my experience that North Country values their customers, provides top notch service, and treats their clients with respect. I have no reservations about recommending North Country for either purchasing or servicing your vehicle. I will look no further than North Country for my next vehicle. More