North Country Ford of Jasper

NORTH COUNTRY FORD /CDJR AND GREY WOLF AUTO GROUP ARE THE BEST AND VERY KIND AND GO OUT OF THERE WAY AND PROVIDE A GREAT EXPERIENCE FOR SALES AND SVC AT ALL LOCATIONS THE BEST AND VERY KIND AND GO OUT OF THERE WAY AND PROVIDE A GREAT EXPERIENCE FOR SALES AND SVC AT ALL LOCATIONS More

We brought the car in to have all of the recalls done which they completed and the week before the service we had a full service done on the car which we expected the tires to be rotated and they did not which they completed and the week before the service we had a full service done on the car which we expected the tires to be rotated and they did not rotate the tire so when they were working on the recall, we had them go ahead and complete the tire rotation however they wanted to charge us $199 to rotate the tires which should've been done the week before at our regular service More

They are always so kind and professional when I stop by. They take care of anything I ask of them with no complaints. They take care of anything I ask of them with no complaints. More

It was definitely a pleasure doing business with him. Very happy with my purchase 💜 The process was simple and easy. No hassle! Very happy with my purchase 💜 The process was simple and easy. No hassle! More

If i had any questions I would get straightforward answers that would be easy to understand answers that would be easy to understand More

It would have been better if I got in finance after sale a little sooner. a little sooner. More

Friendly and knowledgeable people. Clean and comfortable waiting area. The technician(s) did wat I asked. I would normally rate this visit a 4.5. However, your over zealous salesman Clean and comfortable waiting area. The technician(s) did wat I asked. I would normally rate this visit a 4.5. However, your over zealous salesman got in the way of that. As I was getting ready to leave the premises, a Salesman came running out to flag me down to ask if I was interested in selling/trading in my Mustang (2016 GT 5.0 with just over 52000 miles) (huge turnoff for me). I stated that the car was NOT for sale or trade-in as I am not in the market for a new vehicle. He persisted, but finally relented so I could be on my way. More

Always ready to serve. Took my truck for a recall and got it back the next day. Took my truck for a recall and got it back the next day. More

CAUTION: Deceptive Omissions, Concealed Damage & Zero Post-Sale Support Do not trust this dealership’s word or their provided vehicle history reports blind. I purchased a 2024 Ford F-150 from North Cou Post-Sale Support Do not trust this dealership’s word or their provided vehicle history reports blind. I purchased a 2024 Ford F-150 from North Country Ford of Jasper, dealing with sales reps Kyle Jett and Brandon Esch (Baby Bean). During the sales process, this truck was represented by their team as a completely "accident-free" vehicle, heavily backed by a clean CARFAX report they provided to induce the sale. On top of that, they verbally promised me they would be fully helpful and supportive in handling any complications or issues that arose post-sale. That promise was entirely empty. Two weeks into ownership, I had the hood open to disconnect the battery terminal so I could replace a light. While inside, I discovered hidden internal front-end collision damage. The headlight housing itself is cracked, and every single critical mounting bracket is entirely sheared in half from a previous physical impact. The entire housing is structurally compromised and is only being held in by a small plastic push pin and tension from the front grille trim. This concealed impact directly explains the slightly misaligned front bumper present at sale. While a buyer should always perform a thorough check, I made the mistake of trusting their word, their professional intake inspection standards, and the clean CARFAX. This is a severe violation of Federal Motor Vehicle Safety Standard No. 108 (which mandates securely mounted, legal headlights) and the Alabama Deceptive Trade Practices Act. A vehicle in this condition should never have passed a professional dealer intake inspection. Since discovering this damage, I have reached out across every single communication channel. I have sent high-definition physical evidence via email, followed up with text messages, and attempted direct phone calls with voicemails. I have been met with absolute silence. Zero help, zero response, and zero accountability from General Manager Gregory Anthony and his sales team. Once they take your money and you drive off the lot, their "promises" disappear, and they will completely ghost you—even when it comes to selling dangerous, non-compliant vehicles with concealed structural damage. More

I left my vehicle for repair Thursday morning and it still wasn't repaired Monday morning. I was not given courtesy calls but when I called was told 'couldn't find technician working on car' , 'technici still wasn't repaired Monday morning. I was not given courtesy calls but when I called was told 'couldn't find technician working on car' , 'technician wasn't on call from ford on how to repair' and 'technician had been in accident'. So Monday when I was quoted outrageous cost for repair I opted to pick up my tow car and take it elsewhere. I was still charged $175 for my inconvenience More