North End Motors

great product and service i just bought a car there, i received warm welcome from beginning to the end. Will surely comeback to this dealer for next car purchase. i just bought a car there, i received warm welcome from beginning to the end. Will surely comeback to this dealer for next car purchase. More

Decent experience, nice sales agent, good deal Over all decent experience. Our sales agent Patrick was a very nice guy all round. Pressure from him was low and I felt comfortable dealing with him. Over all decent experience. Our sales agent Patrick was a very nice guy all round. Pressure from him was low and I felt comfortable dealing with him. I had done a lot of research and knew what I was looking for and there is no doubt that the car was priced well. That said, after test driving the car I told him I was interested in purchasing. We sat down to start the paperwork and thats where the one low point of the experience came along. At this point, the general sales manager (can't recall his name) walks over to the desk and asks the sales agent what car he just sold. Upon hearing it's "THE" lexus (keep in mind there are a half dozen on the lot), he proceeds to say that another guy just drove in from so-and-so-town to look at the same car . Now, is there a possibility that someone just happened to come by to look at the same exact car within the same 30 minutes? Sure, there a possibility. But considering that the day I was there this specific car had been sitting on their lot for just over 7 weeks, I very highly doubt it. To me there was no doubt that it was a tactic to add pressure before you get to the nitty gritty paperwork where deals tend to fall apart if they are going to. It was subtle and not overtly pushy but I do hate to see that at an otherwise nice dealership. Paperwork and financing were typical. Financing options are more limited than I've seen at other dealerships where I feel they work harder to get you good rates through credit unions etc. This place pretty much seems to look at 2 or 3 big players and that's all the work finance is willing to do. So thats a little disappointing. Additionally, they don't accept personal checks (another issue I have not had at other dealerships). I do understand that they said they have been burned in the past so that fine, just a bit inconvenient. The sales manager handled the issue to my satisfaction however. I told Patrick that I was going to pick up the car a week later and asked for a few paint blemishes to be buffed etc. When I went to pick it up they had in fact buffed the blemishes and they looked a lot better so I was quite satisfied with that. The interior detailing was acceptable but I have pretty high standards and it didn't quite reach what I would do myself. Ashley in registration was very friendly and had me out the door in like 10 minutes despite being very busy. Overall ok experience. Patrick (sales) and Ashley (registration) were the high points as well as Keith who was very friendly. Downsides were financing and the pressure tactic from the general sales manager. Despite those couple things however I would recommend this dealership due to the general low pressure environment and what really matters, a good deal on a great car. I would buy from them again. More

Great Experience I recently purchased a Toyota Corolla at North End from Rob. He made sure the car was in excellent condition when we picked it up! I recently purchased a Toyota Corolla at North End from Rob. He made sure the car was in excellent condition when we picked it up! More

Pleasant purchase. Knowledgeable staff. I recently purchased a Pathfinder at North End. Rob assisted and was very knowledgeable about the vehicle and answered all the questions I had. There I recently purchased a Pathfinder at North End. Rob assisted and was very knowledgeable about the vehicle and answered all the questions I had. There were no pressure sales tactics and the whole experience was very smooth. I would definitely recommend Rob and North End to friends. More

Service dept kudos The service department at North End Motors is awesome! MY 19 yr old feels confident taking her own car to them by herself (I usually do the taking...l The service department at North End Motors is awesome! MY 19 yr old feels confident taking her own car to them by herself (I usually do the taking...lol. ) More

Easy and pleasant purchase I recently purchased an Infiniti from North End Motors. The dealership was easy to work with and within 6 days from the day I saw the car, I was driv I recently purchased an Infiniti from North End Motors. The dealership was easy to work with and within 6 days from the day I saw the car, I was driving it. I was very impressed that they put new tires on as well without me requesting this. They also fixed a dent in the door that I did not think could be fixed. I highly recommend them! More

Great experience As a first time buyer, I am very impressed with North End Motors! I did not feel pressured at all to buy or even look at any particular cars - I had o As a first time buyer, I am very impressed with North End Motors! I did not feel pressured at all to buy or even look at any particular cars - I had one car I was interested in only. Carlos was great! Showed me the car, answered all questions, offered a test drive, again no pressure. Everyone inside was friendly. The finance manager was also extremely helpful. She didn't try to push anything on me, but politely offered what could be added onto the car and the prices attached. My little guy even got a purple cow to distract him! The car was detailed and fixed up great within a few days. Highly reccomend!! More

great... John Fernandes was wonderful! went in looking for a car and there was no hard sell... they were so great John Fernandes was so easy to work with. i came out with the best car i eve went in looking for a car and there was no hard sell... they were so great John Fernandes was so easy to work with. i came out with the best car i ever owned. i had it checked by a mechanic and he said the car was in GREAT shape ... it is like riding on a cloud ... i loveeeeeee it!!l More

Bought 2 cars in last 6 months Last Fall I needed a reliable, safe car for my 18 yr old daughter to take to college in NH. Bought her a 2012 Jeep Patriot in late November. She is Last Fall I needed a reliable, safe car for my 18 yr old daughter to take to college in NH. Bought her a 2012 Jeep Patriot in late November. She is very happy with the car, and has had positive experience with service people at North End Motors. Fast forward, my old car needed to be replaced due to age and safety issues. Bought a 2013 VW Tiguan. I send my daughter to do the 'shopping' thinking I'd take the Jeep and get her a 4x4. The sales person, Christopher Welcome, could not have been nicer - taking daughter and her posse out in a selection of cars I had listed for her. Turns out she was shopping for me ! Love mt new car and the folks at North End Motors for their patience and professionalism. More

Comfortable and caring We just purchased a 2013 Hyundai Sonata from Karston and We had a great experience. Everything was explained to Us and we really felt like they worked We just purchased a 2013 Hyundai Sonata from Karston and We had a great experience. Everything was explained to Us and we really felt like they worked with us as best as they could with regards to financing. I felt very comfortable with Karston. He was easy to talk to and very personable. Keith one of the managers was really great as well. Art, who dealt with the finances was very knowledgeable and extremely helpful This is the second time We have purchased a car here and although it won't be for some time, We would definitely come back. The whole process was very smooth. I didn't feel like I was being taken advantage of at all. I would 100% recommend this dealership to anyone and I'm glad I chose them!!!!! :) More