North End Motors

At north end motors it was a totally different experience when I bought my second BMW thank you guys I appreciate all the hard work and the dedication and the effort you guys put in to help me get in my new when I bought my second BMW thank you guys I appreciate all the hard work and the dedication and the effort you guys put in to help me get in my new BMW. Thanks a lot I appreciate it You guys are the best. and my special thanks goes out to my sales person TJ “The car plug” thank you for being there with me every step of the way I appreciate it. Thank you again. More

Mike Morris greeted me at North End Motors. It was very nice and Mike was helpful. I test drove to RAV4 Hybrids and bought the 2021 Toyota RAV4 and Mike was patient and professional. Good Looks It was very nice and Mike was helpful. I test drove to RAV4 Hybrids and bought the 2021 Toyota RAV4 and Mike was patient and professional. Good Looks Mike! More

I purchased a Chrysler Town and Country on July 12, 2023. The entire process from that day forward was horrible. After my purchase, my salesperson Donovan said the vehicle needed a new fuel tank. After talki The entire process from that day forward was horrible. After my purchase, my salesperson Donovan said the vehicle needed a new fuel tank. After talking back and forth with him on the progress of that he told me on July 24 that the vehicle was in line to be detailed and it would be ready for me to pick up by noon. I showed up at noon only to find out they were still waiting on a part for the vehicle and Donovan no longer works there. I am not sure why someone who is no longer working there was telling me the vehicle was all set to be picked up. After I got home without the vehicle he reached out to me again to ask me how I liked my new vehicle. The van was not ready until July 28. The evening of July 28 the vehicle was dropped off at my home and the tire pressure light was on when it was dropped off. I did not drive the van that night and when I went to go out to drive the van Saturday morning the tire was flat. I had AAA tow the van back to Northend as there was a screw in the tire. I received the van back on Saturday. The next day the check engine light is on. The van went back to Northend that Monday 7/31. I received the van back on Monday. I had the van until Wednesday, August 16. That week the van was having issues starting. Then on Wednesday, it would not start at all. I had it towed back to Northend. I did not receive the van back until Saturday, August 26. I picked the van up and got home. I went to go out Saturday night and it took me 4 times before I was able to get the van started. The same issue on Sunday. I went out Sunday and it took even more time to get it started. I got to where I was going. When I came back out it took three times before I could get it started. I finally got it started and got back home. I was able to get it started on the morning of August 28 and drove it to work. I called Service to let them know I am having the same issue I was having when I initially dropped it off on August 16. I was told I could drop it off that Wednesday. I dropped it off on August 30. From that point, I was told it was the fob. They ordered a new one and said that was not the issue. Then they said it was the fuel pump. They replaced that and gave the van back only for me to continue having the same issue with the van not starting. They took the van back and told me they were going to send it to Chrysler. I had not heard anything from them for over a week. When I call to find out what is going on they say they are going to get me out of the contract with the van. I traded in my Toyota Rav4 because I wanted a bigger vehicle. I never wanted out of the contract I wanted the van fixed. I was told to come in on Saturday, September 16 to find another vehicle. Of course, after all this, I ended up with something smaller than the Toyota Rav4 I traded in so that I could stay within my price range. I was told the vehicle would be ready to be picked up on the following Thursday. Thursday comes and I am told I need to come in to sign a contract that was not signed on Saturday. Which of course is the same contract I left with on Saturday with a copy of the original I signed. The car was still not registered either when I left. This is not my first purchase at Northend Motors. I was with my daughter when she bought her car there years ago. She had a great experience. I went with her again when she traded the car two years ago for her current van. I then decided to purchase my Toyota Rav4 there two years ago. When I needed a bigger vehicle the only place I was looking was Northend as I have seen firsthand great experiences with three vehicles. This entire experience has been a nightmare since I walked in there on July 12, 2023. The worst part of all of this has been the extremely poor communication throughout this entire process. More

Mike Morris was so helpful and attentive to my needs. He sent me a customized video of the car of interest and I came in and bought it. He sent me a customized video of the car of interest and I came in and bought it. More

Mike Morris is very helpful. I was Pre-Approved when I arrived at North End Motors and was greeted by Mike and he made my experience amazing!!! I was Pre-Approved when I arrived at North End Motors and was greeted by Mike and he made my experience amazing!!! More

Mike is super helpful, he understands his customer's needs and addresses their exact concerns. He is NOT like the sales agents who like to force unnecessary marketing strategies on their customers. He h needs and addresses their exact concerns. He is NOT like the sales agents who like to force unnecessary marketing strategies on their customers. He highlights alternatives and allows his customers to make their own decisions. Only comes in if needed. He is not pushy! Superb and excellent customer service experience! More

Just bought my first car from NorthEnd Motors and my sales associate, Naf Nawas, was amazing! He talked me through the whole process and made it easy to understand. I didn’t think I’d be walking away wi sales associate, Naf Nawas, was amazing! He talked me through the whole process and made it easy to understand. I didn’t think I’d be walking away with a car right now but I am so happy I stopped by today! More

Patient in tuned yo my need got me an excellent car very satisfied Awsome salesman Knowledgeable satisfied Awsome salesman Knowledgeable More

Mike was very kind, helpful and honest. He did all he could to help me get my car. Mike was knew alot of information about the vehicle. If you need help here definitely call Mike Norris! He did all he could to help me get my car. Mike was knew alot of information about the vehicle. If you need help here definitely call Mike Norris! More