North Freeway Hyundai

This is the second Hyundai I have bought!! Employees have always been friendly, helpful, patient and understanding. They made sure that I got everything I wanted and was happy. I will definitel Employees have always been friendly, helpful, patient and understanding. They made sure that I got everything I wanted and was happy. I will definitely buy my future car from North Freeway Hyundai. More

Great Experience Highly recommend Salesman Noel. He was patient and very friendly. They offered a great leasing deal and I was in and out in less than 2 hours. Highly recommend Salesman Noel. He was patient and very friendly. They offered a great leasing deal and I was in and out in less than 2 hours. More

Excellent service Very professional excellent attention by staff and very friendly. I would recommend this dealership for future buyers. Price is very reasonable for yo Very professional excellent attention by staff and very friendly. I would recommend this dealership for future buyers. Price is very reasonable for your family needs. More

Worst Experience. What an awful experience. The first time I visited the dealership, I test drove a vehicle I was very interested in purchasing. It took approximately 4 What an awful experience. The first time I visited the dealership, I test drove a vehicle I was very interested in purchasing. It took approximately 45 minutes for the salesman to bring around the vehicle for me to test drive. I assumed it was because I stopped by on a whim and hadn't made an appointment - no big deal. Three weeks after my initial visit, I was ready to purchase the vehicle. This would be my first ever new car buying experience (had only ever purchased used), and I did a lot of researching. I came to the dealership pre-approved for X amount from my credit union. I asked to be approved for a certain amount because I knew the MSRP, the sales price and I had price-checked and found out how much the same vehicle had been sold to other customers. Three days prior to coming to the dealership for the second time, I emailed the salesman I had visited with when I did my test drive. I told him the VIN's for the vehicle I wanted (their online records showed they had two in-stock). I knew there would be a chance the exact vehicle wasn't available since online records aren't always accurate, but I emailed him so that he knew what exactly I was looking for. Plus, I had already test driven the exact vehicle I wanted. The day I visited the dealership (10/21), I yet again waited for 45 minutes while they attempted to "find" the vehicle I wanted. I brought my dad with me for extra support, so we walked around and walked around, until finally the salesman drove up with a car. It was the wrong color, but the correct trim, so I figured I would give it a shot. I opened the front door, and there was already a tear in the seat. The salesman acted shocked and said, "Well here's what I can do, we can fix it for you or I guess I can find you another vehicle." We then test drove it again, and I noticed that the dashboard display said, "764." And I thought that was strange. When we parked, the display said, "766." So I asked my salesman if that was number of miles on the vehicle, and he said no. Then he checked and retracted his statement and informed me that the 766 I was seeing was indeed the number of miles on the vehicle. I said between the tear and miles, there was no way I would be taking the car. I was a little offended that I said I wanted a brand new vehicle, and he had the audacity to show me a car that wasn't even the one I wanted and had nearly 1K miles on it. Maybe that's the norm for dealerships, but it was rather off-putting to me. He said he found the exact model that I wanted at a sister dealership and would have it brought to their dealership. My dad stepped in and said let's talk numbers first. The salesman started talking financing, and I told him my financing was in place. He didn't look pleased. He started adding paint features and more to the cost, and by the end, the vehicle was marked up about 2K before taxes, title and fees. I told him I had no interest in the special paint he was trying to sell me and that I wanted a lower number or the best offer they could give me. He laughed, went back to the financing department, and came back with the same price minus the paint features. He didn't even entertain the idea of trying to lower the price, and when I gave a number to put out some feelers, he said, "Uh no one in the city will sell you that car at that price." He then began to ramble about how they're a competitive dealership, etc. I said I would probably go look at Toyota and his exact words were, "You do realize Toyota had a massive recall today right? Even 2015's and 2016's." He then called over to the next cubicle next to him and said, "How many were recalled?" "6.5 million," was what the other man responded with, and then my salesman said, "See. While here at Hyundai we have the best warranties. 10-year warranties." And my dad is frustrated by this point and said, "Well I have an '08 Elantra that's AC went out right after its warranty, and no one was interested in helping out, so don't talk to us about how great your warranties are when the product fails once the warranty runs out." The salesman didn't respond to my dad's comment and kept talking about how unreliable Toyota is. The fact he was willing to trash-talk Toyota was very petty and concerning, especially since the information he gave was utterly and blatantly FALSE. He refused to deal with us, so my dad said we were leaving, and we got up and left. Because of his attitude, I drove straight to the Toyota dealership by my house and purchased a brand new 2015 Toyota RAV4 Limited with only 9 miles on it (4 were mine). I didn't have to wait and see if the one I wanted was in stock. My salesman drove me in a golf cart around the property to see what inventory they had. He played no games, showed me everything on the vehicle again (had test driven it before too). While it's not a 2016 (won't come out 'til Dec.), it has everything the Hyundai vehicle has. Great experience! Would NEVER recommend North Freeway Hyundai. AWFUL service. More

I'm Happy , with the purchase of our new Elantra... We have purchased through North Freeway Hyundai before, and we intend to do it again in the future... , with the purchase of our new Elantra... We have purchased through North Freeway Hyundai before, and we intend to do it again in the future... More

Superb! Awesome service! Hector was so helpful, kind and fun to work with! I highly recommend everyone to shop at North Freeway Hyundai. We will be using them Awesome service! Hector was so helpful, kind and fun to work with! I highly recommend everyone to shop at North Freeway Hyundai. We will be using them again for our future vehicle needs More

Quick, easy and no Bologna. My questions were answered right away and in a simple manner. Our sales associate was very helpful and very knowledgable. He made every effort to meet My questions were answered right away and in a simple manner. Our sales associate was very helpful and very knowledgable. He made every effort to meet our needs and listened well! More

Pleasure to buy at North Freeway Hyundai Auto buying is usually not a great experience for me, but this purchase was the exception. The staff was very friendly and extremely knowledgeable. Th Auto buying is usually not a great experience for me, but this purchase was the exception. The staff was very friendly and extremely knowledgeable. There was never any pressure to close a deal. The contract was very fair, as the personnel bent over backwards to satisfy our needs. The waiting period was minimal compared to most dealerships. One impressive thing about everyone we met....they all loved their product and either drove or were planning on purchasing a car off the lot. Would definitely return on my next buy. More

It's good experience. The manager name Chris Thomas discouraged us at the beginning by he said and didn't want to talk to one of our family member. That is not how is the The manager name Chris Thomas discouraged us at the beginning by he said and didn't want to talk to one of our family member. That is not how is the manager act. We was going to walk out because of this inappropriate act of his. However they accepted our offer and we move on. More

Always receive excellent care and service. I'm fairly new to Houston - and searched a dealership to maintain my lease. I will continue to be a Hyundai customer. Looking forward to my next vehi I'm fairly new to Houston - and searched a dealership to maintain my lease. I will continue to be a Hyundai customer. Looking forward to my next vehicle. More