North Freeway Hyundai

The sales experience was a typical back and forth... we are losing $ on this deal for you. I recently completed the hyundai survey, reflecting my honest, unfavorable opinion of the sales experience, relate are losing $ on this deal for you. I recently completed the hyundai survey, reflecting my honest, unfavorable opinion of the sales experience, related to my salesman Terry Cowart, and the dealership. A week later, Mr. Cowart TEXTS MY CELL PHONE, and states that I am the most miserable person he ever met, and could never be satisfied! I'm still surprised at his anger, intimidation, and unethical behavior, which was minimized by his sales manager. I have followed-up with the hyundai corporate office. Avoid this dealership. Their management seems very unstable to allow this insane scenario to unfold! More

I can'y say enough about North Freeway Hyundai. I visited the dealering on 4 seperate occasions before actually purchasing and the customer service I received on each visit was second to none! On visited the dealering on 4 seperate occasions before actually purchasing and the customer service I received on each visit was second to none! On my first test drive, Noel was extremely helpful in explaining the feature and differences between the GLS and Limited versions of the Hyundai Tuscan. On my second visit, Noel was not available so Charles stepped in to help, while my wife took the test drive this time. While my wife and I sat in the car talking over our options, Charles helped us narrow down what we needed vs. what we wanted and decided that the GLS was right for us. When we got back into the office, we were greated by Noel who was now available and we began looking at the numbers. We certainly didn't make it easy on them. With the budget I had, and the negative equity on my trade, we had to do some work to get within my comfort zone. After a little bit of negotiating Noel and manager Ray were able to help us get to a price and payment we were comfortable with. The finance department went to bat for us as well. We thought we had found the best interest rate out there through a credit union we belonged to but Howie was able to find one better, thus lowering our payment even more. He explained our options with extended service and warranty plans, and again helped us make the best decision for our needs. We are extremely pleased with how friendly, personable, reasonable and helpful everyone was during our purchasing process at North Freeway Hyundai. I would highly recommend that anyone looking to purchase a Hyundai visit their showroom before anywhere else! More

We did not have a good experience at this dealership. Please note that the prices advertised on their website are ONLY available IF you go with Hyundai financing, and if you do, you get a $1,000 rebate. Please note that the prices advertised on their website are ONLY available IF you go with Hyundai financing, and if you do, you get a $1,000 rebate. The Hyundai financing is a terrible agreement (high % with balloon payment), so you'll have to transfer the loan soon after (a hassle). Furthermore, their fees are HIGH. Others have noted this. They will throw in a $299 consumer advertising fee (that other dealerships in town do NOT charge); a $51.70 inventory fee (again, not charged by other dealerships in town); and a $200 document fee (that is fairly standard, but usually the only fee you see). They do not explain this upfront. You will find out in the financing office. You may not be able to negotiate out of these. Furthermore, in our case, they added a $1,495 extended warranty without discussing it with us, and we did not see it until we were in the financing office. When we cancelled several days later, they "lost" our cancellation. They will also pester you about getting a "10" on the follow-up survey, including using pretty heavy guilt ploys. They do not, however, actually give a 10 in service. Please be wary of this dealership: 1) Avoid financing with them unless absolutely necessary; 2) be sure to read everything; 3) be sure to discuss FEES and EXTENDED WARRANTIES upfront. Compare apples to apples! You may get as good as or a better deal somewhere else when you account for the fees and the hassle of transferring the loan! More

Where did the bad reviews come from? I went in with an offer from Manager Jeff, who introduced me to salesperson Charles D. He allowed me to test drive the car. I already knew the color I wanted might not offer from Manager Jeff, who introduced me to salesperson Charles D. He allowed me to test drive the car. I already knew the color I wanted might not be available; or, if it was, it was with trim package #2. So we worked with getting the same interior with a different color on the exterior. As to my trade-in, which was wrecked, they did not offer the amount I wanted. So Charles asked me what I wanted for my final price. We negotiated and got close to the amount I wanted. The entire experience was not painful. They are salesmen, but I drove off with a new car and I was happy. I think everyone did a great job, even the finance guy, Thomas. I didn't feel pressured. Loved them; you should visit this dealership. I had already eliminated three other dealerships after talking to their salespersons and not liking the way they addressed the initial process of trying to start a car-buying relationship. More

On January 2nd Salesman got me the car I wanted and was satisfied with the sale until the Finance manager said that the hyundai warranty costs $1195. Since I liked the vehicle and wanted the warranty, I si satisfied with the sale until the Finance manager said that the hyundai warranty costs $1195. Since I liked the vehicle and wanted the warranty, I signed the paperwork and left. Once at home, I went through the Hyundai website to see if I had missed added costs on warranty and on not finding any, called Mr. Scott just to make sure. He insisted that it did have a cost. I then called the hyundai 800 customer service line who told me I had purchased an extended warranty to give my car a total of 15 years. Now why would I want all those years of warranty especially if none can be transfered to a second owner? Anyway they told me I could cancel and get 100% credit. I went to the Gen. sales mgr. to complain about it and he told me Mr. Scott would take care of it. Thomas claimed he had disclosed the infomation to me which was a lie and told me to sign a cancellation form. I cancelled it on 14th of January and was told it would be couple weeks before I got the credit. on 21st of February I called the dealership and they said the cancellation never went out until 26th of January. A week later, I called the warranty issuer who said they had sent a refund to the dealership. After another week I called the dealership which said they would send a check to hyundai finance once their statement reflected the issuers credit. I called hyundai finance yesterday (03/22/2012) and they said they hadn't recieved any check yet from the dealership. I went on to call the dealership and the accountant told me they had my check and have been backed up and would overnight it. Its 7pm and Hyundai finance don't have the check yet. Whats going on Mr. Scott and Team? Mr. Scott obviously lied about the warranty, sold it to me for a commission and now together with the accountant are sitting on a check that belongs to the finance company making me pay extra interest. This is not the way to treat customers period. More

Great new car buying experience. Salesman, finance rep, and GM all were very good and handled deal in a straight forward manner. Highly recommend this dealership. Haven't used service dept so I can't addr and GM all were very good and handled deal in a straight forward manner. Highly recommend this dealership. Haven't used service dept so I can't address that part of dealership. More

Stay away from this place. Shady business tactics. Stay away from this place. Shady business tactics. They try to slide in hundreds of dollars in "document" and other fees at the end. Literally the Stay away from this place. Shady business tactics. They try to slide in hundreds of dollars in "document" and other fees at the end. Literally they print out all the documents and try to skip over all the fees. I refused to pay and was a real hassle but finally had them mostly removed. The sales rep was nice and did a good job. However, I had a problem on the car that I discovered when we got home. We bought the car during the day so didn't see that the tail lights weren't working. called the next day and was told that the car was sold as is. Too bad. Real nice way to treat your customers. I tried calling a couple more times but wasn't getting anywhere. Decided to cut my losses and pay the $300 to get it fixed. No reason to go to a dealer you can't trust and treats its customers so badly. I am sure they could have fixed this for a few dollars but they certainly lost all of my future business and likely many others now. Poor way to run a business. More

My wife and I shopped for a new Genesis or Sonata for more than three months at numerous dealerships. I was referred to North Freeway by my mother as she had purchased a vehicle from them in the Spring more than three months at numerous dealerships. I was referred to North Freeway by my mother as she had purchased a vehicle from them in the Spring of 2010. I went onto the website and found Jeff Bogle's name and email address at sent an email as to what we were looking for along with pricing quotes and trade-in value on our existing vehicle. I was very forthright with him and gave him all of the information I had in hand as I did want to waste his time or ours. I subsequently asked if he could make a better deal on eacch vehicle quoted as we did not want to exceed our budget. Jeff responded immediately to my email and stated that he honestly felt like he could do it. On Friday evening after getting back into town, I phoned Jeff to ask if he was available, however; he had already left for the evening, so we set-up a tentative schedule for the following morning to meet. Upon arriving at the dealership, we sat down with Jeff for approximately 15 minutes as he listened to our wants and needs in the transaction of the new car. He had a demo pulled around for us to drive, and proceeded to have our trade in evaluated. (I had purchased a subscription to Consumer Reports Buying Guide on our trade-in, and both new cars) in addition to having the previous quotes in hand.) Of which I dont feel that I even needed! When we retuned from the demo ride, Jeff had everyhting togther as far as our trade value and new car price and he EXCEEDED the other quotes and was actually within the budget we needed to be! There were absolutely NO GIMMICKS, SURPRISES, UNWANTED ADD-ONS, NOTHING!!!!!! The price was the price and the deal was done. All in less than 45 Minutes!!!!!!!!!! The next question I had was regarding financing, and I explained to Jeff that I did not want to get into financing and have the HARD-SELL on the extras. Jeff assured me that would absolutely not be the case, and it wasn't. We left adn came back about an hour and a half later as we had some errands to run, and Jeff ushered us into financing with Howard to sign the paperwork. Howard was just as exceptional as Jeff was, and kindly explained the extended warranty to us, and after we declined, he moved on and had the paperwork signed and completed in less than 20 minutes! We essentially bought the car we wanted at the price we wanted in less time than it takes to eat-out on a Friday Evening!!!! I can't say enough GREAT THINGS about the way in which we were treated by Jeff, and Howard at North Freeway Hyundai. I would absolutely suggest anyone looking at buying a Hyundai visit with these guys! They are Top-Notch and set the Bar exceedingly high for any future car buying for us!!!!! Thank you so much for the incredible car buying experience!!!!!!! More