North Hollywood Toyota

Excellent service except for communication regarding the dash cam installation. A second appointment was made for Friday but when we arrived the person was not there and no one seem to know about it. dash cam installation. A second appointment was made for Friday but when we arrived the person was not there and no one seem to know about it. More

Jack was able to save me about $10 (from estimated cost) of a replacement tire and labor and in these days of tight budgets and expenses being, well, more expensive, it's nice to save wherever I can. of a replacement tire and labor and in these days of tight budgets and expenses being, well, more expensive, it's nice to save wherever I can. More

A very pleasant car buying experience. Our salesperson Marcus, was knowledgeable and took his time to explain the car and wasn’t pushy. We purchased the Crown Signia Limited Hybrid. Very Our salesperson Marcus, was knowledgeable and took his time to explain the car and wasn’t pushy. We purchased the Crown Signia Limited Hybrid. Very happy! More

Your service representative Jack was great. Stayed in contact with me. My truck was delivered and serviced properly and timely. Great job. Stayed in contact with me. My truck was delivered and serviced properly and timely. Great job. More

Both sales associate gave full attention and explained everything in detailed I appreciated everyone’s help it was stress free easy to purchase thank you all everything in detailed I appreciated everyone’s help it was stress free easy to purchase thank you all More

Very satisfy with everything good good good good good good good good good good good good good good good good good More

I recently purchased a Land Cruiser from North Hollywood Toyota, and the entire experience was exceptional from start to finish. The team made me feel welcomed the moment I walked in, and the process was sm Toyota, and the entire experience was exceptional from start to finish. The team made me feel welcomed the moment I walked in, and the process was smooth, transparent, and genuinely enjoyable. My finance advisor, Mark Bustanci, went above and beyond. He explained every detail clearly, answered all my questions without hesitation, and made sure I was comfortable with every part of the deal. His professionalism and honesty stood out, and he made the financing process effortless. If you’re looking for a dealership that treats you with respect, gives you a great deal, and delivers top-tier service, North Hollywood Toyota is the place to go. Highly recommend. More

Griselda Castellanos is awesome at customer service! She's super friendly and makes everything easy. She's super friendly and makes everything easy. More

Excessive wait times, waited 5 hours for a replacement oil pan was told 4 hours max. Also they spam you multiple times I have proof! Just for a review! Also little space for customers to wait all close t oil pan was told 4 hours max. Also they spam you multiple times I have proof! Just for a review! Also little space for customers to wait all close together crammed like sardines. Only positive is the free coffee More

I'm not going to lie, I did not enjoy my experience this time around (maybe at my own fault). I was essentially blindsided by the cost of my service appointment after being told initially it was going to be time around (maybe at my own fault). I was essentially blindsided by the cost of my service appointment after being told initially it was going to be around $500 for the work but was then they called after I dropped off my vehicle and I was told my brakes system was basically at zero and the cost would be an additional $400+. That all being more money than I was initially wanting to spend at once, I asked if I could put off one of the services to bring the cost down and was told part of the service had already begun and the price couldnt be adjusted. I just felt an extreme amount of pressure to spend money and my Toyota advisor did not make much effort to soften the blow or consolidate (example: would have like if they offered "if you need to bring the price down, we dont have to do such and such today, but the brakes for sure need to be done"). I understand certain repairs need to be done regardless of time which they mentioned but at a time when the economy is tight and right before holiday shopping season, I felt like I got "gotcha-d" in part of the purchase. They took care of my car which is what I paid for but it had me thinking all weekend and has me thinking twice about how I will be going about this in the future. More