North Hollywood Toyota

Paul Carrasco has taken great care of me and my car for years. I trust him to tell me the truth about repairs, and because of him, my 2009 Toyota Highlander is still in fabulous condition. And NO I do not years. I trust him to tell me the truth about repairs, and because of him, my 2009 Toyota Highlander is still in fabulous condition. And NO I do not want to sell it back to you for parts!! More

They were very nice. Typical car dealer ways but the “after care” they provide is great. Typical car dealer ways but the “after care” they provide is great. More

Paid for used car inspection, fuel system breaks, fuel system repaired, fuel system breaks again! system repaired, fuel system breaks again! More

Careless with handling wheel covers when doing tire rotation, broke and scratch my wheel covers . Service associates are nice and helpful. rotation, broke and scratch my wheel covers . Service associates are nice and helpful. More

Service department consistently refuses to rotate my tires even though it is part of the prepaid service package I purchased, as a result my tires have worn unevenly. Just a couple of weeks after my l tires even though it is part of the prepaid service package I purchased, as a result my tires have worn unevenly. Just a couple of weeks after my last service I had a blowout of the front driver's side tire. I specifically told the service writer I wanted the tires rotated this time, no excuses. They didn't do it!!! I just wish they had rotated the tires and maybe they would have seen that the front tires were very badly worn. At least if they had been rotated the tire that blew out would have been in the back and I would have had not suffered as bad a loss of steering control at highway speeds. This is very distressing and angering. Why am I paying for a service and consistently NOT receiving it??? How can they check the brakes if they don't dismount the tires/wheels? One of the service writers told me I should really get my "fan" belt changed... sorry there hasn't been a fan belt on a Camry ever so far as I am aware, there are no fan belts on transverse mounted engines (front wheel drive cars) !!! Hard to trust a service shop that will say anything to sell a service. The staff are friendly enough and the showroom has comfortable and ample waiting area. Also what is the point of making an appointment and still having to wait 2 plus hours for an oil change? Not sure what the point of continuing routine maintenance at the dealer will be after the warranty expires? Jiffy lube has you out of there in 30 minutes. More

The people at the dealership in my case John, are really responsive and the give consistent updates regarding your car and what step they're on. They finished my repair ahead of schedule and we're really pr responsive and the give consistent updates regarding your car and what step they're on. They finished my repair ahead of schedule and we're really professional. More

Service rep was great. Vehicle was done in a timely manner however, I was told a few weeks ago from a tire shop while facing a flatthat I need front brakes. I thought I mig Vehicle was done in a timely manner however, I was told a few weeks ago from a tire shop while facing a flatthat I need front brakes. I thought I might get a call from Toyota for that issue. I did not. I went to a third Mechanic other than the tire shop that informed me as well that I needed front brakes. Therefore I got front brakes from an outside party that I was willing to do with Toyota if they would’ve brought it to my attention. Also note on the report my brakes were checked and passed with 100%. I have 115,000 miles on the vehicle and this is the first time I put brake pads on. More

No one cared to call me to let me know that if I didn’t pick the car by 5 pm it would be locked until next morning. I traveled to dealer in vain, waisted gas and most importantly my valuable time. pick the car by 5 pm it would be locked until next morning. I traveled to dealer in vain, waisted gas and most importantly my valuable time. More

Went above and beyond to address my needs Would highly recommend. Overall very good Toyota Dealership. recommend. Overall very good Toyota Dealership. More

He was very attentive, kind, and professional throughout the entire purchasing process. He took the time to explain everything clearly, answered all my questions, and made the whole experience easy and stre the entire purchasing process. He took the time to explain everything clearly, answered all my questions, and made the whole experience easy and stress-free. I really appreciate his patience and excellent customer service. I highly recommend him! More