North Hollywood Toyota

Best customer service and deals Gary was an amazing, energetic sales person and Messi was very nice and professional. I went to Glendale Toyota to test drive 2 models but the sales p Gary was an amazing, energetic sales person and Messi was very nice and professional. I went to Glendale Toyota to test drive 2 models but the sales per so's attitude turned me down and I went to North Hollywood. Thank to all the staff and Gary's manager who got me a good deal and I walked out very satisfied More

Great service and fast Came down not thinking I could get a car but Mario Blanco helped me get one! They were also able to get the payment I wanted and the car I wanted. :) Came down not thinking I could get a car but Mario Blanco helped me get one! They were also able to get the payment I wanted and the car I wanted. :) More

Walked Out with a 2015 Prius C! Great service. Pedro and his sales team worked with me to get into a fantastic new car. Came in around 9pm with damaged credit. They were patient with Great service. Pedro and his sales team worked with me to get into a fantastic new car. Came in around 9pm with damaged credit. They were patient with me and found me the best deal. Go check them out! More

Satisfied! THANK YOU MESSI !!!! I'm in love with my 2012 Camry. It didn't even feel like I was buying a car. I came in here with the intention on going to multip THANK YOU MESSI !!!! I'm in love with my 2012 Camry. It didn't even feel like I was buying a car. I came in here with the intention on going to multiple dealerships, and seeing what my options were while trying to get the best price that would work best with me, this was my first stop since I had previous purchased a matrix Toyota. I couldn't be any happier . So again THANK YOU MESSI! Thank you North Hollywood Toyota ! Already recommended to family and friends ! Need a car ? Make sure to go to North Hollywood Toyota and ask for Messi , his customer service was impeccable!! More

Great Buying Experience Purchased a Prius Friday from Tony Huss. He is an extremely knowledgeable sales representative. Very courteous and wonderful to work with. Everyone w Purchased a Prius Friday from Tony Huss. He is an extremely knowledgeable sales representative. Very courteous and wonderful to work with. Everyone we worked with was very friendly and easy to work wth. No high pressure sales tactics. More

Ask for Nowas Mohiuddin! Excellent Service!! I am a first time buyer and Nowas Mohiuddin went beyond to help me out and make this experience a great one. Thank you so much! I Excellent Service!! I am a first time buyer and Nowas Mohiuddin went beyond to help me out and make this experience a great one. Thank you so much! I definitely recommend him and Toyota of NoHo More

DECEITFUL Dealership The dealership's: ARTHUR DECEIVED me into signing consent for me to buy a $2000.- / 2-year extended warranty by LIE-ING to me: "We are GIVING you a The dealership's: ARTHUR DECEIVED me into signing consent for me to buy a $2000.- / 2-year extended warranty by LIE-ING to me: "We are GIVING you a 2-year warranty. Do you WANT it?" Of course, I responded: "Of course I want it, who wouldn't?" SO I SIGNED for it where Arthur told me to sign for it. Only later did I learn from someone else that I was being "GIVEN" nothing! I would be CHARGED $2000.- for this !!! [ I WAS later able to nullify that FRAUDULENT attempt on the part of ARTHUR when I FOUND OUT about it.] Arthur needs to be FIRED! Additionally: "ARTHUR" - assured me that the car that I then purchased from him had had a 160 point inspection, yet he could not even open the trunk with the car's electronic car key! OBVIOUSLY, the car had NOT had a 160 point inspection! Also, he made no attempt to get the trunk problem fixed prior to my purchase.___ 7/24/2015 NOTE: The Dealer's: "Private Response" dated 23 July 2015 IGNORES my central complaint of ARTHUR's Fraudulent attempt to deceive me into buying a $2000. Extended Warranty! / ALSO, the Dealer's: "Private Response" IGNORES the FACT the dealer's own service dept had to REPLACE my car trunk's faulty: LOCK-MECHANISM (on 21 July 2015 / 2 days BEFORE the Dealer's Private Response) to fix the problem! More

Honest and trustworthy Bought my new Prius at North Hollywood Toyota and I love it! Kyle was so knowledgeable about all of the vehicles there. He helped me find the right ca Bought my new Prius at North Hollywood Toyota and I love it! Kyle was so knowledgeable about all of the vehicles there. He helped me find the right car for my needs and I couldn't be happier! I will definitely refer my friends and family to see Kyle! More

Car Maintenance I had an appointment and i was called exactly on time. The. New system, having customers wait in their cars is genius. Also, the new lounge in the Par I had an appointment and i was called exactly on time. The. New system, having customers wait in their cars is genius. Also, the new lounge in the Parts Department is brilliant although it is tempting to purchase something. More

"Take Your Lumps Toyota" North Hollywood Toyota was the single most terrible experience I have ever had with any auto repair service in my life. I agree with yelp user "Em S" North Hollywood Toyota was the single most terrible experience I have ever had with any auto repair service in my life. I agree with yelp user "Em S" above that North Hollywood Toyota should be investigated for fraud. I took my car into them to repair my sunroof, which is clearly covered in the extended warranty that I purchased from them 6 months prior for about $2,000 when I purchased my car. The sunroof had stuck open with a horrible noise on Thanksgiving weekend. They changed their story a few times with the initial diagnosis of what went wrong when I asked why they were attempting to charge me for an item listed in my warranty and told me it would be at least $1,000 just to tell me what was wrong with it. Remember, this part is under warranty. The General Sales Manager of North Hollywood, Chris Darby, actually told me "Evan, sometimes you just 'gotta take your lumps when you buy a car." That was his official statement. Take my "lumps"? Really? What is this, a boxing class? Chris Darby's statement would most definitely be a top nominations for the Bone Head Customer Service Quote of the Year Award. What an idiot. This negative experience began on Thanksgiving weekend when I pushed the button to open my sunroof. Little did I know that a multi-month nightmare would ensue because I did what I was supposed to do-push the button to open the sunroof. They ended up keeping my truck for almost two weeks, constantly changing their story of what parts malfunctioned, and telling me that it would be between $1,000 and $2,000 to fix the sunroof. That is a very expensive button to push, not to mention the fact I just paid an extra $2,000 or so for a warranty to cover items such as this just 6 months earlier. Reluctantly, I paid them a supposedly "discounted rate" over $1,300 to fix the sunroof because my employer was upset with the inconvenience of me having no transportation while my truck was in the shop. They DID NOT FIX WHAT I PAID THEM TO FIX, they actually BROKE MY SUNROOF FRAME, DAMAGED MY ELECTRICAL SYSTEM, DID SOMETHING THAT CAUSED MY GAUGES TO BEHAVE ERRATICALLY, and they made me pay for it! As icing on the cake, they left greasy hand prints on my light colored headboard. Classy, guys. I asked Nelson Buss, the service manger, to send someone out to fix what they broke as I could not miss any more work for this problem. He sent someone out and the guy did not even look at the problem! I called Nelson and he asked me to bring my truck back in (that would be my fourth trip to North Hollywood Toyota during working hours (as those of you with jobs know, that is difficult to spend a day away from work). Nelson Buss stopped returning my calls so I took my 4runner to Crown Toyota. The service manager at Crown TOYOTA gave me a written estimate stating that not only the sunroof was broken, but it would take another $900 JUST TO DETERMINE WHAT NORTH HOLLYWOOD TOYOTA BROKE! Crown Toyota advised me not to try opening the sunroof to see if it works, as there were parts clearly broken and it could cause more damage. This was over three months ago, I have had no response from North Hollywood Toyota. The best I could get is an estimate for over $900 just to tell me how much it will cost to fix what NORTH HOLLYWOOD TOYOTA BROKE IN MY CAR. This is on top of the more than $1,300 THEY MADE ME PAY FOR BREAKING MY CAR. I've driven Toyota's for about 15 years and have never had an issue with any mechanic or dealership. Up until now, it has been wonderful. After this experience, I do not plan to buy another Toyota again. I love the cars, but I really can't swallow the fact that I am out of pocket well over a grand for pushing a button in my car, and the problem still is not fixed! North Hollywood Toyota is THE WORST Auto dealer/Service shop I have ever dealt with. What a nightmare...just for pushing a button. More