North Hollywood Toyota

Russ provided excellent care and advice. I never felt pressured to make any immediate costly decisions. Uber ride home while the car was being taken care of was immensely helpful as well. I never felt pressured to make any immediate costly decisions. Uber ride home while the car was being taken care of was immensely helpful as well. More

I took my car in for a 5000 mile check-up and it took 4 hours to refill the fluids, rotate the tires, and check under the hood. hours to refill the fluids, rotate the tires, and check under the hood. More

Extremely disappointing experience with the service department. I brought my vehicle in for scheduled maintenance and was met with an unacceptable level of customer service. The service representative department. I brought my vehicle in for scheduled maintenance and was met with an unacceptable level of customer service. The service representative was dismissive, defensive, and unwilling to listen to my concerns. When I requested assistance from the manager, the situation did not improve. Instead of addressing the issue professionally, I was repeatedly reminded that I could take my vehicle to another Toyota dealership if I was not satisfied. This response demonstrated a lack of respect, accountability, and commitment to customer care. Toyota customers deserve better communication, professionalism, and service from both representatives and management. More

Russ in service is a great advisor. Honest and transparent, keeping you updated throughout the visit. Honest and transparent, keeping you updated throughout the visit. More

Bennie was very helpful in letting me know about my options and accommodating about what we could afford. options and accommodating about what we could afford. More

This was a really bad experience with this Mr. Carrasco. I thought I was going to drop off my car and go back to work, instead he made me wait for 2:30 hrs I got in trouble at work for this. He se Carrasco. I thought I was going to drop off my car and go back to work, instead he made me wait for 2:30 hrs I got in trouble at work for this. He seemed very distracted trying to multi-task but not really finishing any of them. My paperwork was not submitted even when the girl at the desk kept asking him for it. Everytime he passed by me he kept telling me is almost done, he had a really awful breath I couldn't believe it ugh. I hope not to deal with him ever again, I rather deal with the other guy I normally get which knows what he's doing and never had a problem with. More

Service done on timely and personnel were professional, explained needs to be done., except the cost was expensive. explained needs to be done., except the cost was expensive. More

I did not get my vehicle serviced at all. You guys have the wrong email address. Don’t you verify to ur customers if you guys have their correct email address on file? I will rate ALL SURVEY You guys have the wrong email address. Don’t you verify to ur customers if you guys have their correct email address on file? I will rate ALL SURVEY the lowest until this is resolved. More

I don't normally like taking my car to the dealership for service because, we all know the dealership's cost much more than other methods of repair or the like. But here at Toyota of NoHo, I've become comf service because, we all know the dealership's cost much more than other methods of repair or the like. But here at Toyota of NoHo, I've become comfortable visiting because of the staff in the service department. I know they deal with difficult customers, but the patience that the staff exhibits tellss me that they practice rule number 1 in business: the customer is always right. Well maybe not all-the-time, but you'll never feel like they played you for a dumb-xxx. Big thanks this time to Paul G. He handled me like a real G. Thanks Paul. And thanks to your staff for getting the work done quickly. I'm back on the road, baby! Barry. More

North hollywood Toyota and Angel provided excellent service at my recent visit. I needed to pick up after the service center closed and they arranged everything so it was so easy. Thank you so much. Ho service at my recent visit. I needed to pick up after the service center closed and they arranged everything so it was so easy. Thank you so much. Hopefully my car will now last for another 10 years!! More