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North Hollywood Toyota - Service Center

North Hollywood, CA

4.4
414 Reviews

414 Reviews of North Hollywood Toyota - Service Center

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March 06, 2024

Service rep was initially rude. Made feel like I was bothering him by being there. More

by GOMEZHRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ
Mar 07, 2024 -

North Hollywood Toyota responded

We never want a customer to feel like they were not treated with the most respect and courtesy and we apologize to you. I will review this with our entire team to understand and ensure we do better. Thank you for sharing.

March 06, 2024

The service was very good and fast and reliable. I have been coming to this dealership for 35 years. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rooney
Mar 07, 2024 -

North Hollywood Toyota responded

Thanks and I will share your positive review with our team right away. North Hollywood Toyota thanks you very much!

March 06, 2024

The service was wonderful, as always. And my service manager, Paul Carrasco, was helpful, kind and caring. I really appreciated his advice on future care for my Toyota. More

by williesoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Carrasco
Mar 07, 2024 -

North Hollywood Toyota responded

Paul is a great part of our team and we appreciate the positive comments about his service and professionalism. I will share this with him and our team today and look forward to serving you again.

March 05, 2024

Now that my warranty is over. You guys made sure of letting me know of an issue I had brought my car in for. When you guys had to pay for it. My car was fine to drive. Now that I More

by EDWARD_VALADEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leon Correll, Peter Fernandez
Mar 06, 2024 -

North Hollywood Toyota responded

We are so sorry to read your feedback and do not want customers to feel like this about warranty work. Please let us know more information and we will try to work out a solution that works for you. Thank you.

March 05, 2024

Love coming to this dealer the staff is very knowledgeable and their services is excellent. More

by IRIGOYENSILVIA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Correll, Peter Fernandez
Mar 06, 2024 -

North Hollywood Toyota responded

Just know that you are very much valued and appreciated at North Hollywood Toyota! Our team is grateful to earn your business and your 5 stars -- thank you from all of us!

March 04, 2024

Alonso is great at staying on top of everything the whole time! Entire process was seemless. More

by ranejameson
Recommend Dealer
Yes
Employees Worked With
Alonso
Mar 05, 2024 -

North Hollywood Toyota responded

We agree -- Alonso ia great member of our Noth Hollywood Toyota team. We thank you for choosing our dealership and our team appreciates your support and 5 stars.

March 03, 2024

Excelente el servicio y muy cumplidos con los tiempos! Muy a gusto en todo momento hasta con el agente! More

by EJAYALAG1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez
Mar 05, 2024 -

North Hollywood Toyota responded

Gracias from #1 North Hollywood Toyota team!

March 02, 2024

They came through! Finished my Due Bill items and car works great. Would recommend this dealership More

by ericswel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Lacroix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

North Hollywood Toyota responded

Thanks for the 5 stars and amazing feedback -- your recommendation is much appreciated and very much valued. Thanks is not enough!

March 02, 2024

Great service, helpful staff. Would be a five star review if not for two things: 1) Two hours seems a bit excessive for service when the customer makes an appointment. 2) The mana More

by THEDOCTORROBINSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex (service department) - five stars!
Mar 05, 2024 -

North Hollywood Toyota responded

Thank you for choosing North Hollywood Toyota for your recent service. We work hard to earn 5 stars and understand your feedback -- we take it very seriously. I will be speaking with our Service Director and sharing your feedback right away. Thank you for sharing this important feedback.

March 02, 2024

Everything from making appointments to picking up my vehicle was professional and easy!! Rooney was Great!! More

by claudiacarrasco73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rooney
Mar 05, 2024 -

North Hollywood Toyota responded

Your 5 stars means everything to our #1 North Hollywood Toyota team! We agree that Rooney is amazing as is our service team overall. Thanks for choosing us -- we know you have choices and your support and loyalty means so much. Take care until next visit.

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