North Olmsted Chrysler Jeep Dodge Ram

Terrible experience Absolutely terrible experience. My work told me to go pick out a car based on a new promotion. I thought I was in for a real treat but this dealership Absolutely terrible experience. My work told me to go pick out a car based on a new promotion. I thought I was in for a real treat but this dealership just destroyed that and turned the whole thing into a waste of my time and a lot of stress on my end. Communication was terrible, the car was not ready when I was told it would take 20 minutes for me to pick it up and it was delivered with no gas, garbage in the compartments and I had to wipe down the inside glass when I got home. That's right I got a brand new car and had to go home and clean it. They offered to help me set up my phone to link to the car but didn't know how to troubleshoot when it didn't connect. It took me nearly 3 hours to get off the lot (not 20 minutes.) Overall, I was extremely disappointed with the service. My buddy who received the same promotion at the same time received his car 2 weeks earlier through a competitor and talked about how easy his process was. It just seemed like no one at the dealership wanted to work with me and my situation. More

Good experience twice for service I have purchased a new car from Spitzer in Brookpark, and Brunswick auto mart. I would not go back for service to either ( A Grand Caravan and a Town I have purchased a new car from Spitzer in Brookpark, and Brunswick auto mart. I would not go back for service to either ( A Grand Caravan and a Town and country) I have found the best Chrysler service dealer in the area. I have been there twice, and both pleasant experiences, very common sense and not pushy. I will go there for my next car. More

Worst car dealership I have dealt with.. do I need to say anything else.....also, I recommend if you get George "Mac" McGee as a sales representative IMMEDIATELY ask for someone else. do I need to say anything else.....also, I recommend if you get George "Mac" McGee as a sales representative IMMEDIATELY ask for someone else. More

Have been there twice for service I went there today to get a newly purchased key/transmitter programmed, and just like the last service it was an excellent experience. They are courte I went there today to get a newly purchased key/transmitter programmed, and just like the last service it was an excellent experience. They are courteous, but not pushy. I have brought 2 different Chrysler vehicles there for service, the first was bought at another dealer which I went to once for a recall, not impressed, no reason to return. And another vehicle today, which we liked and purchased from a different dealer recently, and will not be going there for service either. I also had an inquiry at their parts department, and a man was a great help. I found a good dealer for service, and I don't mind driving farther, it's worth every mile. Kudos to a good group of people ! More

AVOID CHRYSLER N. OLMSTED OWNED BY PAUL S. HRNCHAR JR The owner Paul refuses to release any documents on work that Service Technicians have done to my vehicle. He told me to get a SUBPOENA....... --!! Re The owner Paul refuses to release any documents on work that Service Technicians have done to my vehicle. He told me to get a SUBPOENA....... --!! Really !! Truth be told it would be a motion for the documents not him in court do I need. But guess he's as knowledgeable as his company is trustworthy. Paid for service work when my blow motor caught fire with kids in vehicle and found out that an investigator would have been brought in to make sure this was isolated and not going to harm or kill anyone and require a mass recall. He has ruined the Chrysler of North Olmsted since he obtained it from past owners, Brunswick Chrysler. They now have no past service records from the swap. No records were kept and REFUSES TO RELEASE ANY FROM HIM OWNING IT NOW EITHER. BILL THE SERVICE TECH WAS JUST AS BAD SAYING IT WAS MY FAULT THE CLIMATE CONTROL STOPPED WORKING THAT HE FIXED AND YES I PAID FOR__!!!!!!!THE OWNER --- was rude, disrespectful and had me on speaker making comments about my vehicles out of warranty. Yes, and it was when I was PAYING HIM to work on it as well. What a shame his dad gave him a great place and he has to treat customers in such a terrible manner. Be smart and avoid this Chrysler that PAUL S. HRNCHAR JR., OWNS--!!! Never had a problem with another. CHECK OUT THE REVIEWS ON BBB, YELP, DEALERRATER AND EDMUNDS TO INCLUDE JUST A FEW. HE'S A SCAM ARTIST. More

2 inches tall I had been looking for 2 months for the perfect vehical. Found what I thought was it herw. Matt in Internet Sales helped me get into a Juke, which ori I had been looking for 2 months for the perfect vehical. Found what I thought was it herw. Matt in Internet Sales helped me get into a Juke, which originally would have been out of my price range. Assured me beautiful car, perfect for my family, and in my price range. Pictures show large backseat for my son's rear facing carseat. I take 2 days off work, hire a babysitter, go get my loan so I have check in my hand while down there. 2 days later there I am at the dealersgip. I see the car I plan on purchasing and instantly notice multi scratches, Knicks in the paint, paint bubbled all over the hood, the inside looked as if a large dog had gouged the glovebox, red paint chipped on the inside, and it looked as if they could have cared less to wash and wax the car because there were dirty water drips all over. My 5'2" friend sat in the backseat and was basically hugging her knees. I look back at the pictures I received and then realized he put the front seat all the way forward giving g the illusion a carseat could fit rear facing but in reality someone couldn't sit in the front seat if I had the carseat in. After test drive I explain this car wouldn't work for my family for the reasons listed above. Matt looks at me in disguat. Asks me in an annoyed tone ' seriously? Your REALLY not buying the car?! I'll have to go talk to my sales manager.' I'm already upset for my wasted time and money. He came back and continued to ask your really not buying the car. I apologize saying I can't fit my family in the car. He tried to change my mind saying he won't be in a rear seat forever. Tried convincing me the car had been buffed ( was even a long white door ding where another car door hit the panel). Showed all the car dings and scratches and ignored them continuing to say it was buffed when clearly it wasnt. Asked me again if I was serious. Then instead of showing me other cars as I'm 5 hours from home with a 16k check in hand, he just says fine. Tells me this is the used car market and good luck finding a car in my budget in better condition. All I wanted was honesty and the option to make the decision myself to come down or not. A half hour after I told him I wasn't buying the car I finally get my deposit back and as I'm leaving I continue to apologize for wasting his time and all I get from him is 'yea good luck' with raised eyebrows and he turned and walked away. I walked out of the dealership with tears stinging my eyes. I have NEVER felt as small as I did in my entire life as I did when I walked out of there. My friends that rode with me were furious and ready to go in the dealership and make a scene. That's not me and I just wanted to get home. Instead of making a scene I just want to forewarn people of the treatment you will receive when dealing with Matt in Internet sales. I can't say for the rest of the staff. Also during the test drive I asked how sales were he was very cocky saying all he does is Internet Sales so he doesn't have the problem of people constantly looking at cars and not buying because he's pretty much already sold the car when they come in. So he feels he doesn't need to sell you the car anymore because the Internet did his job for him while he reeps the benefits. If buying a car from their proceed with caution. If this review helps one person make a more educated decision it was worth it. More

Hustlers, liars, and pressure sales artists DO NOT GO HERE My wife and I needed a new car and thought about a jeep. Called the dealership for info and to come out and look at a car. They charged my credit card My wife and I needed a new car and thought about a jeep. Called the dealership for info and to come out and look at a car. They charged my credit card 200 just to bring a vehicle from their storage lot, and now refuse to refund my money after deciding the vehie we saw-- not even the one that we were supposed to see-- wasn't for us. The staff is unknowledgeable, and very pressuring. I received multiple phone calls and text messages daily, threatening to continue running my credit card and bothering me to buy this car. None of the management will return calls and I was also told off by the salesman because I wasn't falling for his pressure selling techniques. These people only wanted to sell me used junk when I was adamant I wanted new, and didn't want to lease. Amazingly, their prices were nuts too. A vehicle marked 16,500 was going to cost 320 a month for 78 months with 2500 on trade. I bought a 18000 2012 explorer instead of. Jeep, and the payment is only 272 for 78 months. The price you see is definitely not what you pay. By my math, this vehicle marked 16,500 was actually about 21000 before tax title and doc fees. I really hope this place goes out of business. Unacceptable service, overall a terrible experience More

Hazmo Tannous was wonderful! After looking everywhere for 3 weeks for a vehicle we wanted and a good price - we found it here. Hazmo was great, very attentive to our comfort whil After looking everywhere for 3 weeks for a vehicle we wanted and a good price - we found it here. Hazmo was great, very attentive to our comfort while working things out. It was as easy process. We would recommend Hazmo and Ganley to anyone. More

I will never purchase another car from them. I needed a car very quickly because mine unexpectedly broke down and wasn't worth repairing, but I needed to get back to college pronto. I came here e I needed a car very quickly because mine unexpectedly broke down and wasn't worth repairing, but I needed to get back to college pronto. I came here expecting to be able to leave with a car that this dealership had advertised in multiple forms (websites, newspapers , etc) and when I got there to test drive, it hadn't even been inspected yet. My salesman assured me that he would get it in first thing in the morning because I needed it to get back to school. First thing in the morning should have been 9am, since they open at 9am. My car wasn't taken into the shop until at least noon and I didn't receive a call until 12:30 telling me that it would still be a few more hours until the car would be finished, as if I had all the time in the world. Finally, after we had my own mechanics inspect the car and decided to purchase it despite having to fix things that the dealership wouldn't (and couldn't because since they did a poor inspection of the car and missed things, they didn't have time to fix other things as the shop was about to close and I didn't have another day for this dealership to completely waste) I went back to finish filling out paperwork. Despite my salesman telling me the day before that the paper I had with my insurance information on it was fine, he came back and said the next day that it in fact wasn't fine. I looked up my insurance card online and after waiting around for twenty minutes, my salesman comes back and says "wait, do you not have full coverage on the car you were driving before?" Despite the fact that I had been in this dealership for two days, he neglected to tell me that there was some "very important strict policy" that states the person purchasing the vehicle must have full coverage. He waited until 5:25pm, 25 minutes after any insurance agency and specifically my agency, had closed to tell me this. He then tells me he can't give me the car unless I'm fully insured, despite it being completely his fault for neglecting to tell me or my family that it was necessary. I fought him on it and eventually the financial manager is able to get me the car despite not having full coverage, probably because this was the first I was hearing of it because of my idiotic salesman. This place caused me so much stress and the business as a whole wasn't organised. I'm utterly disappointed with how things were handled throughout my overly drawn out purchase. I will not be reccommending this dealership, nor will I ever be returning; I'd much rather spend my money where competent people are employed. More

If I had to buy another car tomorrow I would go here I had a great experience. Chris webber was our sales person and joe got us financed. I went in just to look and fell in love with a jeep grand cheroke I had a great experience. Chris webber was our sales person and joe got us financed. I went in just to look and fell in love with a jeep grand cherokee. For my first car I went to ganley and would not go back. You guys have a customer for life. More