North Park Lexus of San Antonio

Exemplary's an understatement as to how great North Park is! I'd be remiss if I didn't start by saying that North Park Lexus as a whole and Darin Van Dusen in particular, are without question the most courteou I'd be remiss if I didn't start by saying that North Park Lexus as a whole and Darin Van Dusen in particular, are without question the most courteous, professional and well-organized dealership with which I've ever been associated. Almost immediately, I was highly impressed with Darin – the sales associate with whom I worked – for how competent and attentive he was. Moreover, I quickly moved to ask about a 2008 LS 460 they had and he could not have been more helpful in regards. There were a few pertinent details that I had rather elaborate (if not technical) questions on, which resulted in a full 30-minute conversation. Mind you that, at this point, Darin had no idea that I was pre-approved for a loan yet he still took time to address my every concern, nonetheless. (For all he knew, I was just another tire-kicker who had no interest [capacity] to purchase anything; although, this had zero bearing on his tone, enthusiasm or depth.) This level of consideration is uncommon in any profession – and is virtually unheard of in pre-owned car sales. The patience and generosity of Darin was, in fact, the single most influential factor — even more-so than pricing — of our electing to buy from them. And the pleasant experience was not exclusive to him: EVERYBODY with whom I dealt furthered my confidence in North Park as well. Victor, the finance manager, was the consummate professional while remaining both gracious and knowledgeable. He was truly a blessing in his ability to include a warranty that affords my family peace of mind, safety, and assurance. So many thanks to Vic (and staff), too! Finally, if you're still unsure as to whether North Park's indeed an *elite* operation, then wait 'til you hear what puts them head-and-shoulders above the rest... Not only did they provide outstanding service throughout the sale, but due to my rigorous schedule, they even DELIVERED THE CAR TO MY FRONT DOOR!! Please understand that this wasn't a 5-, 10-, or 20-mile trip; it was all the way from San Antonio to North Austin – in rush-hour traffic, no less! Mike, Darin's assistant who so kindly helped with our paperwork, was tremendously understanding and flexible. Around 15 minutes prior to his arrival, we had maintenance personnel show up so we had to sign the documents outdoors :-( But you'd never have known with Mike as he handled the situation with poise, class and good temperament. His jovial nature allayed my concerns from not being able to accommodate him more appropriately, i.e., at our dining-room table. So from start to finish, North Park Lexus of San Antonio has EXCEEDED my expectations of what a car dealership is, can and should be. Working with them has greatly enhanced my impression of Lexus and has shown me what true customer service is all about. So if you or anyone that you know is searching for an auto of any variety, then I'd strongly suggest that you contact North Park at once. (Even if they don't have what you're searching for, then you'd be well-served to request them to locate it for you.) Trust me: the overall experience will be well worth the wait! Give them a call. More

Great Experience Nikki is really great. Extremely easy to work with and honest. We bought a GX460 and everything went extremely well. She is very responsive with he Nikki is really great. Extremely easy to work with and honest. We bought a GX460 and everything went extremely well. She is very responsive with her emails and phone calls. Highly recommend. More

Amazing dealership I have traded many times, at many dealerships and this experience was BY FAR the best I have ever had. From the time I contacted them, to the end of I have traded many times, at many dealerships and this experience was BY FAR the best I have ever had. From the time I contacted them, to the end of the sale, I was treated very well and the staff accommodated any questions I had. I live 3 hours away from San Antonio and the salesman, Darin Van Dusen and assistant Casey Selsor, made sure that they answered all my questions and met all my needs prior to me coming to San Antonio to seal the deal. I would highly recommend this dealership and have found the place I will continue to purchase vehicles. More

Proud and Satisfied Lexus Owner We bought a 2015 Lexus ES 350 on New Year's Eve. This has been the 2nd vehicle we purchase from this dealership. Our first experience, with our salesm We bought a 2015 Lexus ES 350 on New Year's Eve. This has been the 2nd vehicle we purchase from this dealership. Our first experience, with our salesman Gabriel Martinez was great. So, without hesitation we called him up for our second purchase. Gabriel took his time and showed us every car we wanted to look at and answered every question. He has been there for us even after the purchase. If I have a question about a feature, he will respond with an answer or suggestion. I love my Lexus and I love the service we get at North Park Lexus. I would definitely go back for another purchase, and will without a doubt seek Gabriel Martinez's assistance again. More

Above and Beyond I recently purchased a 2013 Lexus. The service I received was unbelievable. Our salesman was honest, unhurried, and extremely kind. We agreed on a I recently purchased a 2013 Lexus. The service I received was unbelievable. Our salesman was honest, unhurried, and extremely kind. We agreed on a price for the car, but later our salesman, Gabriel Martinez, found that the car had been advertised in the newspaper for a lower price. He initiated the change in our price although we would have never known about the advertisement. He programmed our garage door opener, but it didn't work. When he asked about it, I told him it didn't work. That night he came to our home and set it for us. Everything that one would hope for in a salesperson and a dealership is a part of the "norm" at Northpark Lexus. We will continue buying our cars at Northpark and Gabriel Martinez will be the person that sells us our cars. He is an outstanding salesperson, and an outstanding individual! More

The first time i dropped my vehicle off at your dealership I was given a dirty loaner vehicle, when I returned to pick up my vehicle I watched them pull it inside and was surprised and disappointed dealership I was given a dirty loaner vehicle, when I returned to pick up my vehicle I watched them pull it inside and was surprised and disappointed at the fact that it was filthy on the outside and just as filthy inside. I was assured by Richard my service advisor that my vehicle would be clean inside and out when returned to me and it couldn't have been farther from the truth. I mentioned it to the man who drove it up and he took a dirty rag out of his pocket and started wiping at my car smearing the dirty around more. As I moved all of my belongings including my two year old and her car seat from the loaner vehicle to my vehicle hoping someone would offer some help I was amazed that no tine single person asked to help me. I was not expecting it detailed I was expecting it washed and vacuumed as i was promised by Richard. I expressed my concern to Richard and he offered to have my vehicle picked up and detailed leaving me with a loaner, dirty again and then returning my vehicle to me with dark muddy stains on the mats in my car that weren't there before. The detail job was pathetic, considering you charge somewhere around $200 I would be embarrassed to say this is what my dealership provides. I decided to try north park Lexus again two weeks ago, my vehicle needed some work, $2800 worth as it turns out and figured the first time was a fluke. WRONG. I dropped it off and reminded Richard of what happened the last time how my car was not clean and he assured me yet again that It would be. Two weeks later I received my car and to say I was disgusted would be an understatement. Once again the inside was filthy AND to top it off the man who delivered it said he had just run it through the car wash but it had gotten dirty on the ride to my house, about 30 min. Not sure how the top of the car got so filthy on such a short ride unless he drove through the mud. I told him it was dirty, I told him that Richard had again assured me that it would be clean inside and out when I got it back two weeks later and how upset I was. This is a disgrace. I will never ever return to north park Lexus for anything in the future. I called Richard and left a message as soon as the person left with the loaner vehicle and left him a message about my concerns and I never even received a return phone call as a common courtesy! Is this how this dealership is run? With a total lack of customer service? I would be ashamed to work there. also I just discovered while driving down the highway and my side view mirror fell off and was hanging by a cord that the last time they "fixed" my side view mirrors they stripped the screws reattaching them and left it like that. I am now having to foot the bill for a brand new side view mirror. and repeated calls to the gm and emails to gm, owners and corporate never even got me a response what a disgrace, do not ever go here! More

This is the best car buying experience either of us has ever had! Joey was wonderful & very attentive. We love our car! Mr. & Mrs. Hogue ever had! Joey was wonderful & very attentive. We love our car! Mr. & Mrs. Hogue More

Technicians failed to diagnose problem in timely fashion. These people are greedy and took advantage of me. Paid for 40 hours of time at $125/he and did not complete work . Very bad situation. Just pay an These people are greedy and took advantage of me. Paid for 40 hours of time at $125/he and did not complete work . Very bad situation. Just pay and do not use in future More

My family and I have made several purchases over the years at North Park Lexus. This reinforces the consistent excellent focus on customer service and my positive experiences there. My encounter with years at North Park Lexus. This reinforces the consistent excellent focus on customer service and my positive experiences there. My encounter with Joey Rodriguez was superb and I will recommend him to others who may be looking to make a purchase in the future. I found Joey to be very professional, knowledgeable and personable. The price for my trade in and for the purchased vehicle were very fair so I was spared the uncomfortable experience associated with the negotiation process. Ms. Aparicio was very pleasant and efficient with getting me through the finance process. I also found her expertise to be very high and her demeanor as pleasant. More

Can't say enough good things about North Park Lexus. Purchased auto from NPL online almost 1000 miles away. Buying sight unseen is a very risky venture and you have to find a trustworthy dealership. I t Purchased auto from NPL online almost 1000 miles away. Buying sight unseen is a very risky venture and you have to find a trustworthy dealership. I truly found this at North Park Lexus and thier staff. Ask for Darin he is very professional and you can trust his review on the vehicle you are buying. More