North Park Subaru at Dominion

TLDR: I am so upset and angry! “They will take care of you” IS A LIE! They have caused me so much frustration and worry. If you need a car go somewhere else. UPDATE 7/30/26: I h “They will take care of you” IS A LIE! They have caused me so much frustration and worry. If you need a car go somewhere else. UPDATE 7/30/26: I had purchased a used car 66k miles great condition a Vw for around 13k. Thought I received an awesome deal. LESS THAN 24 HOURS the car started going into “limp mode” and several light came on while driving on the highway. The next day I take it back and they said they’d look at it. Took them a week to just get the lights back on to get the code and they said it was a bad ABS module. It was replaced reprogrammed and I go on my merry way. A COUPLE DAYS later the car starts shaking. It can’t be the tires because they are BRAND SPANKIN’ new. They diagnose it say the tires are hard and they need soft tires I can buy but they balance the tires and say well it’s just gonna shake. Couple days later the car goes into “limp mode” AGAIN WITH THE SAME LIGHTS so I go straight over there and they take it. Now they say that module was defective but it would cost $5000 to fix it but it wouldn’t be a guarantee that it would be completely fixed. I’m of the part was defective then why isn’t it another easy fix. Honestly the combination of problems means Engine, computer, even BallJoint problems and I have a very good suspicion I was being lied to. The whole time from the very first problem it was a COMPLETE struggle to get a hold of any update on the car because no one else but one manager and one service person knew what was going on. I had to STRUGGLE to get the updates I needed even though I was told I would be updated! I kept being passed to everyone and their mother to talk to someone and no one knew. Meanwhile the ONLY one helping me try to get info or find info for me was the sales person Kris K. I had to physically show up to the dealership to get any answers and told repeatedly no matter what I would be “taken care of” I would receive an update and call first thing in the morning. THAT DIDN’T HAPPEN. I AGAIN had to call repeatedly over the afternoon so I could finally talk to the manager Joe. Again I was told I’d be taken care of! But he can’t just focus on me he has to take care of other customers and I should only need to talk to Kris and he should be doing everything(how can a sales person find anything out about a service thing he has no authority to even find anything why would it be his job to do a managers duty and communicate everything between different departments) He proceeds to tell me over and over again he can’t speak for anyone else why I didn’t receive the updates on the car. HE’S THE MANAGER! All he did was talk circles and put down his sale person. So I had to go the dealer again to see what my options are. GUESS WHAT!? He made the sales person go through other cars with me WITHOUT telling me what kind of deal they can offer or anything like that. He repeatedly tried to push me into a Ford escape Titanium and sure it was a great year and good miles but I would have to pay more money for a car that states on the car fax it had an OPEN RECALL. While I sat there CRYING FROM FRUSTRATION he doesn’t even acknowledge me. After that he didn’t check up once not once to see what deal or anything about “taking care of me” because again he told me he has to take care of other customers. I was there for hours THERE WERE NO OTHER CUSTOMERS. I AM SO UPSET AND NOT “TAKEN CARE OF.” THEY SOLD ME A BAD CAR AND HAVE BEEN A STRUGGLE TO DEAL WITH. THIS WAS A HORRIBLE EXPERIENCE. I hope to receive a call from the GM John to see what can be done with the situation but I have no hope and low low low expectations he will call me. Darrell, Claudio, Kris Calderon, and Scarlett are angels though. More

Good dealership but service could be faster. Avi K was a pleasure to do business with and an asset to this dealership. Avi K was a pleasure to do business with and an asset to this dealership. More

Everyone was wonderful including Michael Jimenez who sold me the car, Jacqueline Benavidez who explained the inside, not once but again when I went back for my registration sticker and Juan Arroyo who handle me the car, Jacqueline Benavidez who explained the inside, not once but again when I went back for my registration sticker and Juan Arroyo who handled the financing. I had not financed anything in several years so decided to do it for a short time period. More

Avi was the kindest person to help us. Very attentive and professional. We enjoyed our experience 100%. We got our second Subaru and we know that we’ll come back again! Very attentive and professional. We enjoyed our experience 100%. We got our second Subaru and we know that we’ll come back again! More

The sales department did a wonderful job of making sure that we were able to make a good decision about what model we wanted. that we were able to make a good decision about what model we wanted. More

Angel was so kind and patient with my Daughter who was purchasing her very first vehicle. He explained the process to her, made sure she understood and was great in the passenger seat as she test drove th purchasing her very first vehicle. He explained the process to her, made sure she understood and was great in the passenger seat as she test drove the vehicle. Excellent all the way around and we highly recommend Angel for your next Subaru purchase!! More

Great Service and a pleasure to do business with. The process of doing the paperwork was very easy. Stress free. The process of doing the paperwork was very easy. Stress free. More

I currently own a 2018 Forester and a 2024 Outback. I am fully satisfied with the Subaru quality offering. This dealership is the MAJOR reason for my continued loyalty towards Subaru. I am fully satisfied with the Subaru quality offering. This dealership is the MAJOR reason for my continued loyalty towards Subaru. More

If you are in the market for a vehicle but fear interacting with the sales team and the finance dept? Leave those fears behind when visiting North Park Subaru @Domion in San Antonio, Texas. Let Fab interacting with the sales team and the finance dept? Leave those fears behind when visiting North Park Subaru @Domion in San Antonio, Texas. Let Fabiola and Darryl from the Sales department and Victor from the finance department assist you with purchasing your Subaru. After extensive homework on February 28, 2025, I purchased a ‘25 Crosstrek and they treated me professionally, with respect, and without any type of pressure or hidden agenda, kudos to NPSubaru @Domion and Fabiola’s team! More

Any time I've had a question or issue the Dominion staff (Sales, Service, and Finance) have all been able to help me - great customer service! (Sales, Service, and Finance) have all been able to help me - great customer service! More