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North Park Toyota of San Antonio
San Antonio, TX
1,828 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,828 reviews
March 10, 2017
First time car buyer(not happy) Worst first car experience, first the finance guy Pat Lancaster forgot about my cash deposit at first then forgot to put copy of my contract showing m Worst first car experience, first the finance guy Pat Lancaster forgot about my cash deposit at first then forgot to put copy of my contract showing my total today 10 days later we had to drive across town to get a copy to only find out they charged us 34468.24 for a 2017 Corolla they didn't include my 2k down and 2k instant rebate, we can't even make sense of this contract I called Toyota motor credit corporation they can't figure were the 4k went I ask him why did my over all cost go up instead of down he replies your going to have to conatct your dealership. Wow why didn't your a+ finance team show me contract before he gave me the keys? Id never driven off I hope I get my refund... Becarful using there electronic signature and ask for a copy cause after 48hrs federal law won't save you from there scam and defraud More
by Turbohatch210
Employees Worked With
Pat lancaster, Jimmy Solis
February 02, 2017
review of salesman and finance person My wife and I went to North Park Toyota to locate a new Toyota Tacoma TRD 4x4 Off Road. When we arrived we located several trucks that fit my needs. I My wife and I went to North Park Toyota to locate a new Toyota Tacoma TRD 4x4 Off Road. When we arrived we located several trucks that fit my needs. I located the truck that I wanted in the color that I wanted (Inferno). Shortly after we drove into the parking lot David Garza came out and we talked about the Inferno Tacoma. Long story short we came to a deal that was good for me and for the dealership. When it came time to speak with the finance guy we were introduced to Luis Servin. Luis was very friendly and very professional and courteous. We left the dealership with a new Tacoma and some new friends. If you want a good deal on a Toyota go see North Park Toyota, you won't be sorry. More
by dink
July 26, 2016
NP Toyota values their customers. I was referred to this dealer thru USAA Car Buying Service, in search of a new 2016'4Runner. I must say that the GM (Merle) of NP Toyota truly does be I was referred to this dealer thru USAA Car Buying Service, in search of a new 2016'4Runner. I must say that the GM (Merle) of NP Toyota truly does believe in making it a great and memorable overall experience. He and his staff (Isaac,Ulysses, Blaine,Brian) really stepped up and made my purchase experience great! Thank you NP! More
by mr210
Employees Worked With
Isaac Avelar/Ulysses/Brian/Merle, Isaac Avelar
July 21, 2016
survey on my sales person I have been dealing with Toyota for several years now, I had a Prius now I'm leasing a Camry and I absolutely love it I didn't think after owning a Pr I have been dealing with Toyota for several years now, I had a Prius now I'm leasing a Camry and I absolutely love it I didn't think after owning a Prius that would be possible but it is I love my car. It is everything my sales person said it would be and more. Thank You. More
by tv1014
Employees Worked With
Joe Hernandez, Joe Hernandez
July 19, 2016
Disappointed We went on a little mini vacation to SA from El Paso and happened to see a van I've been looking for on Car Gurus(being that used Hondas sell like hot We went on a little mini vacation to SA from El Paso and happened to see a van I've been looking for on Car Gurus(being that used Hondas sell like hotcakes in EP). We decided to go check it out Mnday before going home and went through with the purchase. However it was needing some repairs and we were told it would be ready on the weekend. My salesman finally gave us a ready date of the following Monday. He said it would be ready so myself and my husband moved our work schedules around to go pick it up. Mind you we had to drive in the day before and rent a hotel for the night being its and 8 hour drive to SA. After making arrangements we were told Saturday evening it would be ready Monday at 10am. We arrived ar 9:45am signed paperwork and were told repair was running a little behind and would be ready at 10:30am. 2 hours later (12:30) the vehicle finally arrived. It was dirty, there was some sort of glue from the windshield repair all over the hood and inside of the dash. There was trash inside and this is how the vehicle was turned over to us. Wow... We complained and were told we could get it cleaned, it would only be another 45 minutes. Ummmm hello we were already almost 3 hours behind schedule. Manager told us we could get it cleaned at home and he would cover the bill. At that point ok that's fine but we were totally bummed, waited all that time and didn't get the bubbly feeling when you shake hands and thank you, we are excited! To top it off, on our travels home, we had to be super careful as we began finding small pieces of glass all around the front if the van I'm assuming from changing out the windshield. We had also asked about the battery because when we test drove it, it jolted a bit when we started it. Our salesman told us they tested it and it was fine. So we got home last night and had it In accessory mode to link our phones. And long and behold the battery died. So now my husband is on his way to buy a new battery. Yes it's a used vehicle, but a $29,000 used vehicle, not exactly chump change. So needless to say after all the hassle of traveling over there and taking on extra expenses to get there were were totally disappointed... More
by Pamela P
Employees Worked With
February 22, 2016
Awesome service! I stopped in with my daughter just to look at a used Tacoma that she saw online. I was greeted by Vincent Lee and my experience was nothing but amazi I stopped in with my daughter just to look at a used Tacoma that she saw online. I was greeted by Vincent Lee and my experience was nothing but amazing. From showing me the truck to taking us on a test drive, to haggling over price, Vincent was just amazing. I did not plan to buy that day, but it was such a hassle free experience that we drove away with a beautiful truck. Vincent was so kind and down to earth. He made the experience beyond easy, and we never felt pressured. Although North Park is very far from my home, I would buy from there again in a second. I have told many friends about what a great place it is and about what great customer service we received. Thank you Vincent! And thank you North Park! More
by Michelle321
Employees Worked With
Vincent Lee
February 19, 2016
Wonderful Experience Stopped in at NPT not expecting to find what I wanted. Vince Lee greeted me at the door with Honest enthusiasm. He listened to what I wanted and was v Stopped in at NPT not expecting to find what I wanted. Vince Lee greeted me at the door with Honest enthusiasm. He listened to what I wanted and was very knowledgeable of the inventory on site. Un-expectantly he found exactly what I was looking for. He was quick, informative and never pushy. He wasn't trying to sell me what I didn't want. A short time later I was signing on the Truck I had been looking for. It was a very pleasant experience. More
by Charleen D
Employees Worked With
Vincent Lee
February 01, 2016
Wonderful atmosphere; friendly, professional people. Went with my dad on Sat; he asked for Kevin. We were treated like royalty, and I got the car of my dreams!!! Thank you! Went with my dad on Sat; he asked for Kevin. We were treated like royalty, and I got the car of my dreams!!! Thank you! More
by Cynthia M
February 01, 2016
Wonderful Experience Buying Used Truck Our salesman Vince Lee was very helpful with his knowledge of the different Toyota products. He also helped us set up the navigation and Bluetooth co Our salesman Vince Lee was very helpful with his knowledge of the different Toyota products. He also helped us set up the navigation and Bluetooth connections. Overall Mr. Lee made our experience very pleasant. More
by Jackie
Employees Worked With
Vincent Lee
January 28, 2016
Way above average experience This place was great. I had my vehicle serviced there, but never purchased a car there prior to this experience. However, I am sure glad we chose NP T This place was great. I had my vehicle serviced there, but never purchased a car there prior to this experience. However, I am sure glad we chose NP Toyota. We went to another dealership just to compare prices and honestly booked it straight back to NP after about 10 mins at another local dealer. Its just a comfortable, no hassle, worry free experience. They literally gave us every single thing we asked for without any issues. More
by CLMSTER
Employees Worked With
Abraham, Jimmy Solis
