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North Park Toyota of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.4
1,755 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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10703 SW Loop 410

San Antonio, TX

78211

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Showing 1,755 reviews

April 15, 2024

North Park Toyota personnel has always maintained a steadfast friendly attitude , and a commitment to make my needs a pleasant experience. Also, Eloy, my service manager that helped me made sure I un More

by bgam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eloy Munoz’s
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Apr 16, 2024 -

North Park Toyota of San Antonio responded

Thank you for taking the time to leave such a fantastic review! We strive to create a consistently friendly and welcoming atmosphere at North Park Toyota, and we're so happy to hear our personnel achieved that for you. It's also wonderful to know Eloy, your service manager, took the extra time to ensure you fully understood the work done on your Tacoma. Clear communication is a priority for us, and Eloy's commitment to that is commendable. We appreciate your business and look forward to exceeding your expectations again soon!

Helpful
April 15, 2024

Nate Martinez was professional and courteous. Who carefully explained the process of my service for my vehicle. Employees at the Cafe and Cashier were also great. More

by royhuron79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Martinez
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Apr 16, 2024 -

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear Nate Martinez provided professional and courteous service, carefully explaining the process for your vehicle. It's important to us that every step of the way is clear and comfortable. We're also glad you had a positive experience with our cafe and cashier staff – they work hard to make everyone feel welcome. Thank you for choosing us!

Helpful
April 10, 2024

Exceptional communication! Friendly kind prompt. Clint was extremely patient and kind and answered all my questions! More

by Dot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint
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Apr 11, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for the fantastic review! We're thrilled to hear that you had an "exceptional communication" experience. Friendly, kind, and prompt service is exactly what we strive for! It sounds like Clint went above and beyond to make your experience positive. We appreciate you mentioning his patience and willingness to answer all your questions. At North Park Toyota, we believe clear communication is key to building trust with our customers. We'll be sure to recognize Clint for his dedication to exceptional service! Thanks again for choosing North Park Toyota! We look forward to seeing you again soon.

Helpful
April 02, 2024

I was way over charged for what was done to my car. 321.00 6 hrs wait! More

by mapylopez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gaona
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Apr 05, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback about your recent service experience at our shop. We sincerely apologize that you feel you were overcharged for the work performed and for the extended wait time. We understand your frustration and want to address your concerns. We value your business and want to regain your trust. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.

Helpful
March 31, 2024

Service was excellent and fast! Waiting are was clean and comfortable. ai will definitely be going back to this location. More

by terandk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eloy Munoz
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Apr 01, 2024 -

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear that your recent experience was excellent and fast. We appreciate you acknowledging that the service was fast. We value your time and strive to minimize wait times. Knowing the waiting area was clean and comfortable is important to us. We want to ensure a relaxing experience from start to finish. There's no better compliment than a returning customer! Thank you again for choosing North Park Toyota! We look forward to seeing you again soon.

Helpful
March 23, 2024

Worst service ever I bought a vehicle it broke the same night had it towed then it broke 4 more times I am absolutely done with them I just want my money back, and yet they supposedly fixed again and want More

by Lsmoreno80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blaine Waddell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Eubanks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Galvan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

North Park Toyota of San Antonio responded

We sincerely apologize for the experience you've had with your recently purchased vehicle. We understand your frustration. We want to assure you that we are committed to resolving this situation fairly and to your satisfaction. We value your business and regret this turn of events. We are committed to regaining your trust and ensuring a positive outcome. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.

Helpful
March 09, 2024

Awesome in and out in an hour thanks North Park Toyota see you soon JBG More

by Jbgarcia1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 04, 2024

Always a great experience at North Park! Clint in the service center is always so helpful. More

by XR_01
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Ray
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Mar 08, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 01, 2024

Awesome great work explaining everything that needed to be done to my Toyota carry thanks again Jose Simpson Mr Moreno 2/29/24 More

by danielmoreno5450
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose Simpson
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Mar 04, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

Helpful
February 28, 2024

Always have friendly and courteous service members. They explain everything professionally and take their time with you. We don't feel like we are being rushed in and out. More

by Cristelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
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Mar 04, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

Helpful
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