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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.4
848 Reviews
Call Service Center (210) 600-5677

848 Reviews of North Park Toyota of San Antonio - Service Center

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August 11, 2024

Awesome customer service, I was kept well informed of my vehicle status. Thank you to Jaysun Leyva! More

by melissamata69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and that Jaysun Leyva kept you well-informed about your vehicle's status. We’ll make sure to pass along your thanks. If you need anything else, don’t hesitate to reach out.

August 06, 2024

Great service. Johnathan Slush was awesome! He always keeps me updated on my service teoairs More

by recruiter_rob2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Slush
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Aug 08, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We're thrilled to hear that you had a great experience with our service team, especially with Johnathan. He’s dedicated to keeping our customers informed, and it’s wonderful to know he made a positive impact on your service experience. We look forward to continuing to take care of your vehicle needs!

July 16, 2024

Service advisor Michael Godina is very knowledgeable, listens and discusses all options. Waiting environment is very comfortable and accommodating. More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2024

Always professional, polite, courteous. A pleasure to do business with. Work was completed in a timely manner. More

by beckybrown1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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June 07, 2024

Josh, service advisor, was very honest and helpful. He have me several options and didn't try to sell me anything. He also gave me great advices about my warranty and what I need to do with my catalyti More

by wilgib4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Vetdin
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Jun 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Josh provided you with honest and helpful service. It's fantastic that he offered you multiple options without any pressure to upsell and provided valuable advice regarding your warranty and catalytic converter situation. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again at North Park Toyota!

June 05, 2024

They took care of business after all but service mnger needs some customer service training More

by yozuniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hernandez was awesome
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Jun 06, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

May 31, 2024

They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Eubanks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

May 23, 2024

Customer service and stuff are amazing they go above and beyond to answer any type of questions that you may have… They don’t give you I don’t know question it’s more like let me find out I’ll get you your More

by Elvia.salmos91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 29, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're delighted to hear that our customer service team at North Park Toyota goes above and beyond to answer your questions. We believe in providing thorough and helpful responses, and we're glad that our efforts made a positive impact on your experience. Thank you for your kind words, and we look forward to assisting you again in the future!

May 22, 2024

I took my car for service and the quality of customer service at this dealership is fantastic! Although I live almost an hour away it is totally worth the drive. Superior service from all! Amazing team More

by Sluna6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Eubanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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May 23, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with the customer service at North Park Toyota. It's wonderful to know that our team provided you with superior service and made your long drive worth it. We truly appreciate your kind words and your business. We look forward to serving you again in the future!

May 22, 2024

Always a good experience thanks to Thomas my advisor. He always goes above and beyond More

by jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Service Advisor
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May 23, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Thomas consistently goes above and beyond to ensure you have a good experience. Providing exceptional service is our priority, and we're glad Thomas exemplifies this commitment. We appreciate your kind words and your loyalty. We'll be sure to pass along your feedback to Thomas and the rest of our team. We look forward to serving you again soon!

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