Michael Godina

North Park Toyota of San Antonio responded

Thank you for sharing such a wonderful experience with us! It is truly heartwarming to hear that Joshua provided you with courteous, respectful service and took the time to thoroughly explain what your Highlander needed. That level of care and attentiveness is exactly what every customer deserves, and we are so glad it made a positive impression on you. We will be sure to pass along your kind words to Joshua — feedback like this means a great deal to our team!

North Park Toyota of San Antonio responded

Thank you for your review! We are overjoyed to hear that your service experience was a positive one. Knowing that our team took the time to walk you through the work being done means a great deal to us — clear communication and transparency are things we genuinely value. We are also glad you enjoyed the waiting area and snack bar! We want every visit to be as comfortable as possible, and it is wonderful to know those touches made a difference. We look forward to welcoming you back the next time you need us!

North Park Toyota of San Antonio responded

We are ecstatic to hear that your experience with us has been such a positive one — not just once, but across three purchases! It means the world to us that you found the process easy and stress-free, and that the drive was well worth it. That is exactly the kind of experience we strive to provide for every customer who walks through our doors. We are so grateful for your continued trust and loyalty, and we truly look forward to welcoming you back for your next vehicle. Thank you for taking the time to share your kind words — it means a great deal to our entire team!

North Park Toyota of San Antonio responded

Thank you so much for sharing your experience, Kristy! It is wonderful to hear that you received clear, thorough communication and that everything was handled efficiently. Knowing that you felt informed and confident throughout the process is exactly the kind of experience we strive to provide. We truly appreciate your kind words and look forward to welcoming you back for your next visit. See you soon!

North Park Toyota of San Antonio responded

Thank you immensely for sharing your experience with us! It is wonderful to hear that your visit went smoothly and that you were well taken care of during your oil change. We are glad that our team demonstrated the professionalism and courtesy that every customer deserves, and that your truck was serviced efficiently so you were not waiting long. We truly appreciate your kind words and your trust in us. We look forward to continuing to serve you and your truck for many miles to come!

North Park Toyota of San Antonio responded

We are absolutely thrilled to hear about your positive experience with our service team! Your appreciation for our transparent communication process, especially the photo updates we provide during your vehicle's service, truly means a great deal to us. At North Park Toyota, we believe in keeping our customers informed every step of the way. It's wonderful to know that this approach helps you feel involved and confident in the care your vehicle receives. Thank you for taking the time to share your feedback - it motivates our team to continue providing the exceptional service you deserve.

North Park Toyota of San Antonio responded

We are pleased to hear that you had such a positive experience with us! It's wonderful to know that we were able to help you get the car you wanted and that our team provided smooth, fast service throughout the process. Your recommendation means the world to us, and we truly appreciate you taking the time to share your feedback. We're grateful for customers like you who recognize our commitment to delivering amazing customer service.

North Park Toyota of San Antonio responded

We are concerned to hear about your experience and understand your frustration. We recognize that having reliable transportation while your vehicle is being serviced is essential, especially when you need to get to work, and we are sorry to hear that you feel this way about the service you received. Your feedback is invaluable to us as we strive to improve our processes and better serve our customers. We would like to discuss this further and work towards a resolution. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly and ensure your voice is heard.