North Penn VW - Service Center

Windshield replaced This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was This was a seemless customer service experience. Everyone was very pleasant, knowledgeable and professional. The work was scheduled quickly, and I was given a courtesy ride home and then back to the shop after the work was completed. I'm aware I could have the work done cheaper elsewhere, but I trust genuine VW parts and labor. More

Happy with the outcome Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire Flat tires are a pain, but when they get fixed by the service department at North Penn Imports, the pain goes away quickly. In and out with a new tire in no time at all! I strongly recommend the tire warranty plan! More

Great service They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. They look out for me and keep my. At running smoothly. Everyone takes their time to explain everything. I will not take my car anywhere else. More

Express service Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in 45 minutes. When I reviewed my inspection papers, the back tires were notated as out of alignment based on their findings. I was never told of this and didn't notice it until I reviewed everything at home. I wish the technician or desk person mentioned it to me. It wasn't on the technicians recording either. If I knew, I would of had it done More

Good service bad rental policy Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by s Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by service or rental center, and was charged 2 day for having my vehicle for exactly 26 hours and only putting 8 miles on the rental. Additionally vw/mazda is one of the few dealers that make customers pay for rental car when my car had to be brought in for 2 recalls fixes. This was unfortuante, and a slap in the face when i was charged for 2 days. I was reimbursed only after multiple conversations with rentals staff and management. More

Everything Explained in Detail Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two i Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two items that were discovered during the inspection were explained with why, cost, and time. More

First time with VW Everything was explained to me before and after service, I was also updated via text on the status of my vehicle and any other issues seen by the tech Everything was explained to me before and after service, I was also updated via text on the status of my vehicle and any other issues seen by the tech. More

Our 2014 Beetle was rear ended and totaled The great people at the collision center were very helpful in getting the insured adjuster in and the vehicle appraised. All were very helpful as we n The great people at the collision center were very helpful in getting the insured adjuster in and the vehicle appraised. All were very helpful as we needed a rental car while getting our new car. Outstanding service! More

Great, informed and quality service. The individuals who assisted me were friendly and I was informed throughout the entire process on the scheduled maintenance and the suggested maintena The individuals who assisted me were friendly and I was informed throughout the entire process on the scheduled maintenance and the suggested maintenance. There was no pressure to purchase additional services. More

Oil change and ad blue service Erin Trotter is usually who I deal with. SHE IS AWESOME! She knows how to explain things to me so I understand what is going on. She isn't pushy. Erin Trotter is usually who I deal with. SHE IS AWESOME! She knows how to explain things to me so I understand what is going on. She isn't pushy. She is friendly and funny but always helpful. More