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North Penn VW - Service Center

Colmar, PA

4.7
1,738 Reviews
Call Service Center (215) 822-1361

1,738 Reviews of North Penn VW - Service Center

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February 01, 2024

Quick and friendly The service center is quick and knowledgeable. They are friendly and helpful. We will go again! More

by MMCQ1234
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 30, 2024

I feel at peace knowing qualified mechanics would be working on my car especially regarding any impending problems I may need to fix. More

by praiselanddavid
Recommend Dealer
Yes
Employees Worked With
SARA
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January 30, 2024

The brake pedal squeaks upon pressing it while driving. I brought the car over twice to get it fixed. Both the times it was okay for 2 days and then started to squeak again. More

by PULUGUR
Recommend Dealer
No
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Jan 31, 2024 -

North Penn VW responded

Hello Ravi, Thank you for submitting feedback on your recent visit to our service department. At your last appointment we were able to verify the squeak from the brake pedal, lubricated all the pivot points, removed and greased all the moving components and had no further noise at the point. I'm sorry to hear that this noise has returned and we'd like to get this corrected for you. I will have a member of our service team reach out to you today to schedule an appointment at your convenience. Thank you again for letting us know that problem is unresolved and we look forward to working with you again soon. Sincerely, Ken Benton Service Manager

January 30, 2024

Always helpful employees. Bill is explained if I have any questions. Overall great experience! I am happy with the customer service More

by Victoria
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 29, 2024

North Penn is informative, accommodating, and professional. North Penn Volkswagen always puts effort into making sure their customers are informed and taken care of to the best of their ability. More

by FENDERTELE62
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 29, 2024

Amazing Amazing service advisors, sales teams, and employees! Best around! North Penn VW is the place to go! More

by Justinfell555
Recommend Dealer
Yes
Employees Worked With
Sara
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January 29, 2024

I bought a new Atlas and it was having some technical issues. They replaced a module and fixed the issue More

by Jhearn
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 29, 2024 -

Jhearn responded

The Service department were all Friendly and very understanding of my frustration with my Brand new car. They worked to resolve the issues

January 27, 2024

Always very helpful and professional. Jesse is my go to for great service. Awesome Service More

by matthewbache
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 27, 2024

Great communication! Parts not in stock so now we have to go back again. Thanks. More

by STOUT1855
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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January 27, 2024

Work was timely completed at agreed upon price I like the video review of the car by the mechanic More

by rnunn923
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
Report | Print
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