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North Shore Mazda

Danvers, MA

4.7
1,116 Reviews

84 Newbury Street

Danvers, MA

01923

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Showing 1,116 reviews

January 25, 2019

Car buying at its easiest Brought the joy of buying a car back. Hassle free, stress free....what making a purchase should be like. Made to feel at home....like a valued family More

by Red plates21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Martiniello, Joe mama
Jan 28, 2019 -

North Shore Mazda responded

Hello RedPlates21, Congratulations on your new car and thank you for taking some time to share how your visit with us went! We believe that the car buying experience should be a joyous occasion, not one filled with uncertainty and angst. We are happy to hear that you enjoyed your car buying experience and on behalf of the whole North Shore Mazda team, we hope you enjoy many safe miles in your car and we look forward to seeing you again!

January 19, 2019

Easy experience This was a smooth and easy transition from one lease to another. Zoe was friendly and enjoyable to work with. Thank you for helping to get me in my dr More

by Bergerj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zoe Ventre
Jan 22, 2019 -

North Shore Mazda responded

Hello Bergerj, Congratulations on getting your dream car-what a great feeling that is! We also appreciate you taking a moment of your time to share how your visit with us went. Zoe is known for being friendly and helpful, so we are happy to hear that she was able to get you the information you needed in order to make a comfortable decision. On behalf of the whole North Shore Mazda team, we hope you enjoy many safe miles in your new car and we look forward to seeing you again!

January 15, 2019

Stress free experience With the car buying experience being known for its buyers having high stress levels, we experienced something on the opposite end of that spectrum! F More

by Jowen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duarte Bettencourt
Jan 16, 2019 -

North Shore Mazda responded

Hello JOwen, Congratulations on your new vehicle and thank you for taking a few minutes out of your day to share how your visit with us went! We know that most people feel a sense of dread when they think about car shopping so we work hard to make everyone feel comfortable. It sounds like Duarte was able to do just that and we will certainly pass your feedback along to him. On behalf of the whole North Shore Mazda team, we hope you enjoy many safe miles in your new vehicle and we look forward to seeing you again!

January 05, 2019

Victor made our experience a pleasure. Victor and Bill are definitely not your stereotypical car salespeople. They were not at all pushy, they were and attentive and helped us to make a de More

by Upland2468
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The woman who explained how all the technologies work when we picked up the car. , Bill Iannelli, Victor Alvarado , Joe mama
January 02, 2019

Purchasing a 2018 Mazda CX-5 Touring I bought a brand new car and had a great experience with Duarte Bettencourt! Very helpful and thorough. I will definitely buy again from NorthShore Ma More

by Dunkin2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duarte Bettencourt , Joe mama
December 31, 2018

Horrible service Worst service in my car buying life...and would love to have the opportunity to speak to a corporate representative who cares about service. Businesse More

by Poorservice
Customer Service
Recommend Dealer
No
Employees Worked With
Dan McBride
Dec 31, 2018 -

North Shore Mazda responded

Hello, To begin we apologize for your disappointing service visit with us-there is no excuse for how you were treated and we take reviews such as yours seriously, especially since we understand that it takes time out of your day to share this feedback. Do you happen to remember anyone else you may have dealt with regarding your visit? Please feel free to email me at (rjamett@shakercars.com) and thank you

December 30, 2018

First time car shopper Zoe Ventre showed great compassion helping me purchase my first car! She spent all day assisting me and my family and was extremely knowledgeable! I w More

by Heatherb3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zoe Ventre
December 29, 2018

New cx-5 Easy transaction. Completed paperwork in a timely and professional manner. Honest and no pressure. Informative when discussing the vehicle. Looking fo More

by MazdaNoob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Iannelli, Eric Martiniello
December 26, 2018

Excellent Service It was time for my lease to come up and Zoe Ventre was phenomenal in helping me through the process. I highly recommend Zoe because she was knowledgea More

by what_kev_says
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zoe Ventre
December 19, 2018

Great Customer Service Very friendly staff. Zoey was easy to work with and did not lay on the thick sales pitch, which was much appreciated! We did not go with a Mazda thi More

by Jvistorino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zoe Ventre
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