North Shore Mazda

Excellent customer service Tony was a spectacular dealer. He answered my questions with diligence and honesty. He went above and beyond to help me with my insurance and was av Tony was a spectacular dealer. He answered my questions with diligence and honesty. He went above and beyond to help me with my insurance and was available whenever I had a question through phone and email. Tony really went out of his way to do everything necessary and then some. I am so glad I chose to come to Tony @ North Shore. More

Outsatnding experience at North Shore Mazda! I had the extreme pleasure to purchase a vehicle from North Shore Mazda, Salem, MA. My sales consultant was Dmitriy Rutman. It's clear that one of t I had the extreme pleasure to purchase a vehicle from North Shore Mazda, Salem, MA. My sales consultant was Dmitriy Rutman. It's clear that one of their primary missions is to keep their customers happy before, during, and after the sale of the vehicle. Dmitriy and the entire staff did everything possible to ensure my complete satisfaction with not only the vehicle, but also with the entire sales process. There were no unfair sales tactics or undue pressure. They gave me all the possible time and support needed to think things through, have doubts, ask questions, test drive vehicles, and consider all of my options. Dmitriy was there every step of the way, to provide their professional and candid advice, as needed. My sales consultant, Mr. Dmitriy Rutman, and North Shore Mazda get the highest recommendation I could possibly give. To sum-up my experience in a single word: Extraordinary!! More

Fantastic customer service Visited dealership to lease a new car. Dmitriy was so helpful and took the time to explain all the options and how to use them. He told me I could c Visited dealership to lease a new car. Dmitriy was so helpful and took the time to explain all the options and how to use them. He told me I could call day/night with any questions I might have. He did such a great job! I found him to be very considerate & professional. I left with my new car and just love it. More

They made it happen for me I recently purchased a brand new CX-9 from north shore mazda. I have to say, the staff there was amazing. I went in to the dealership just to pick up I recently purchased a brand new CX-9 from north shore mazda. I have to say, the staff there was amazing. I went in to the dealership just to pick up a friend of mine and once I seen some of the cars they were putting out, I had to ask the salesman, Tony, all about it. I hated my previous car and couldn't wait to get out it. The deal was seeming unlikely due to the large inequity in my trade, but brian in finance made it happen. I couldn't be happier. More

Knowledgeable Staff Willing to Negotiate I purchased a CPO 2014 Mazda MX-5 Miata from North Shore Mazda recently. I used the information on North Shore's website to valuate two different CPO I purchased a CPO 2014 Mazda MX-5 Miata from North Shore Mazda recently. I used the information on North Shore's website to valuate two different CPO Mazda's that the dealership had available using the Kelley Blue Book website. The suggested prices for these vehicles were very close to the ones from the Kelley blue book. I was therefore pretty confident that North Shore's pricing was reasonable. The dealership was very willing to work with me. They gave me a very fair allowance for the car I was trading in, and they supplied me with CarFax reports on both vehicles without hesitation. After I decided to purchase the finance department went to work and offered me a loan with a competitive interest rate. I received the vehicle the very next day - clean and serviced. The sales representative took a lot of time with me explaining the features and operation of the vehicle. Finally, North Shore Mazda offers a number of perks to its customers like free oil changes for the life of the car, use of a loaner car when service is expected to take longer than usual and free in-state towing. This was one of the most relaxed auto purchasing experiences I have ever had. I strongly recommend North Shore Mazda. More

Horrible to say the least. I contacted Teresa from the internet department In regards to the purchase of a pre owned Mazda 3, all I can say is this was by far the WORST car buyi I contacted Teresa from the internet department In regards to the purchase of a pre owned Mazda 3, all I can say is this was by far the WORST car buying experience I have ever had. When I arrived I was introduced to Teresa who had a HORRIBLE attitude, as soon as I was seated I could hear her using vulgar language from across the showroom as she belittled the sales consultant. I will NEVER go back here. More

Very exceptional experience Recently bought a pre owned Mazda3 hatchback. Can not tell you how pleased I am with it. Not to mention My sales person, Dacota was outstanding. She e Recently bought a pre owned Mazda3 hatchback. Can not tell you how pleased I am with it. Not to mention My sales person, Dacota was outstanding. She even drove my vehicle over an hour to my house. I will absolutely recommend north shore Mazda to any of my friends/family More

Mazda cx5 We are incredibly happy with our experience with North Shore Mazda. Everyone was super friendly and really listened to us and our needs and did not tr We are incredibly happy with our experience with North Shore Mazda. Everyone was super friendly and really listened to us and our needs and did not try to steer us to something we didn't want. They were very patient and not pushy to make the sale and worked within our time line. Diomar was great and went above and beyond to make sure we drove away happy. More

Recent Purchase, April 2015, New Mazda CX - 9 EXCEPTIONAL BUYING EXPERIENCE, my 3rd consecutive purchase of a new Mazda. All buying and service experiences have been of the highest quality. No hes EXCEPTIONAL BUYING EXPERIENCE, my 3rd consecutive purchase of a new Mazda. All buying and service experiences have been of the highest quality. No hesitation to give the dealer my strongest recommendation! More

Stressful experience made easy Like most people, car shopping is a dreaded activity for me. But Andrew and Teresa made my experience painless! I absolutely love my car, I received Like most people, car shopping is a dreaded activity for me. But Andrew and Teresa made my experience painless! I absolutely love my car, I received a great price and I'm very very happy! You will not be disappointed! More