North Shore Mazda

Would buy a car there again without question. I have been driving the same car for 10 years when it suddenly died on me. I had visited 4 or 5 dealerships. All of them left me angry, frustrated I have been driving the same car for 10 years when it suddenly died on me. I had visited 4 or 5 dealerships. All of them left me angry, frustrated and annoyed. Even when I came in to specifically tell them which car I wanted to drive I got a run-around, a sales interview, etc. North Shore Mazda was different. Their sales people are more like customer service reps. I had called ahead and spoken to Teresa and asked to test drive a car that I knew I was not going to buy, but they had one I would have at their Wellesley store I was interested in. She said no problem, come on by. She referred me to Diomar. In a very no-pressure way Diomar showed me the car and we went through all the differences between this model and the one I wanted to see. We talked about it and I asked them to bring up the car from Wellesley -because they didn't treat me like the other dealerships I was more inclined to do business with them. The car was great and exactly what I wanted. Richard McNeil the Sales Manager was very understanding of my situation and we worked out a reasonable deal. He also spent some time fixing minor issues on the car that were not deal-breakers but at the same time showed his commitment to customer satisfaction. Dan McBride the Sales Manager was also very helpful. Overall my experience at North Shore Mazda was great and I look forward to future interactions with them for service and eventually purchasing another vehicle in the future. I would highly recommend Teresa, Diomar, Richard and Dan to you. More

Excellent Service Donovan provided excellent customer service. He was very knowledgeable about the Mazda 3 I purchased and easily answered all my questions. The deal w Donovan provided excellent customer service. He was very knowledgeable about the Mazda 3 I purchased and easily answered all my questions. The deal went very quickly and smoothly which is want I wanted most. I'll probably be looking for another car in about a year and will definitely be calling Donovan when I do. More

Great Service Duarte provided great customer service. He was able to answer any questions I had regarding the car and made sure to keep in touch and give updates du Duarte provided great customer service. He was able to answer any questions I had regarding the car and made sure to keep in touch and give updates during the car buying process. He made it easier for my family and I by delivering the car to my house when we could not go pick it up. I truly appreciate Duarte help and service. More

Friendly Service Writing this review on behalf of my father. Donovan was a very friendly dealer and showed outstanding service despite the language barrier (My dad's u Writing this review on behalf of my father. Donovan was a very friendly dealer and showed outstanding service despite the language barrier (My dad's understanding of English was proficient, but he wasn't good at understanding complicated explanations) Upon arrival of picking up the car, Donovan was extremely helpful and even showed me features of the car that I would have to figure out in the manual. Thank you! More

good sales bought our first mazda, 2015 cx-5, our sales man frank was wonderful. he knew everything about the car, show us all the features. he was not pushy an bought our first mazda, 2015 cx-5, our sales man frank was wonderful. he knew everything about the car, show us all the features. he was not pushy and found us the car with the features the we wanted. More

Excellent service My wife and I visited several Mazda dealers around Boston area and didn’t like the service, the price for 2015 CX-5 Grand Touring or the trade in valu My wife and I visited several Mazda dealers around Boston area and didn’t like the service, the price for 2015 CX-5 Grand Touring or the trade in value for our Mini until we visited North Shore Mazda. Dmitriy Rutman was extremely professional, knowledgeable, friendly, and helpful. He went above and beyond to find the right color and option packages that were not available at North Shore Mazda. On the day that we pick up the CX-5 he made sure the car was clean, full tank of gas, and ensure that we know how to operate the car fully. We had a great buying experience at North Shore Mazda particularly with Dmitriy. Thank you More

Great Service Dakota was wonderful. No high-pressure or pushy sales tactics, which we appreciated. We got all the info we needed, and an excellence price on our n Dakota was wonderful. No high-pressure or pushy sales tactics, which we appreciated. We got all the info we needed, and an excellence price on our new Mazda as well as a great deal on the trade in too. Very happy! More

No pressure sales Duarte Bettencourt did a great job helping me figure out which car I wanted by leaving it up to me. There was no pressuring, no attempt at up-selling Duarte Bettencourt did a great job helping me figure out which car I wanted by leaving it up to me. There was no pressuring, no attempt at up-selling me on a more expensive car that I wasn't interested in, and no problem when I went back and forth between the cars I was considering--even when I wanted to test drive two nearly identical cars because I have found every car to be a little different. He was very knowledgeable about both cars, and helped highlight the differences between them without pushing his own preferences on me. I would certainly go to him again for another car purchase. More

Excellent Sales Consultant Duarte Bettencourt was really good and helpful. He knew exactly what I wanted and didn't waste my time. I would definitely recommend him to everyone. Duarte Bettencourt was really good and helpful. He knew exactly what I wanted and didn't waste my time. I would definitely recommend him to everyone. More

Thank you Dacota I was looking for a specific few vehicles, and happened to find one at North Shore Mazda. I was not planning on visiting their facility - in fact, it I was looking for a specific few vehicles, and happened to find one at North Shore Mazda. I was not planning on visiting their facility - in fact, it was totally off of my radar. I know people's time is valuable, and I do not like to waste it. As I said, I was looking at a few different vehicles, and wanted only to examine each, and if I thought they would suit my needs I would then consider a test drive.. I went to another dealership first. I explained my situation to one of their salespeople. He went and got the keys - and a dealer plate. OK - looks like we're taking a test drive. When we returned I reiterated that I was NOT in a position to buy at the present time, to which he replied "Yeah - we've heard that before". He basically WOULD NOT LET ME LEAVE. Asked me three ways from Sunday if there was ANY WAY i'd consider buying then. Ugh. I then went to NSM with my hackles up. I walked in and was introduced to a sales associate by the name of Dacota DiGiovanni. She was a pleasure to work with. She made the car available, I decided it may be the one, and we took a test drive. I told her I was interested, but I had one more vehicle to check out, and she respected that... and that was it... no sales pressure, nothing. I examined the other vehicles, determined that NSM's particular car was the right one for me, called to see if it was still available (it was), went back and made the deal.. I would go back to NSM in a heartbeat. Dacota and the entire staff were just great. More